This document summarizes a presentation on virtual client/thin client computing as an alternative to traditional desktop refreshes. The presentation discusses how thin clients can provide agility in retail banking by offering cost savings, mobility, secure remote access, and capacity on demand. Concerns about credibility, convincing the business, and risks are addressed by highlighting the technology's maturity, mainstream adoption rates, specific cost savings, and risk elimination methodology. The presenter concludes that agility is no longer optional for retail banking and that thin clients can help bridge legacy systems, modernize customer touchpoints, and efficiently manage mergers and acquisitions.

1. Banking Forum March 12th, 2014
AGILITY IN RETAIL BANKING
No Longer an Option
Nikos Sekouris, Banking & Financial Sector
Business Unit Director

2. Introduction
Truth is stranger than fiction, but it is because Fiction is
obliged to stick to possibilities; Truth isn't.
Mark Twain
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3. Demands on IT
1. Business as Usual:
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All Terrain
Capacity on Demand
User Friendly Bullet-proof
Performance Economy
Always ON

4. Demands on IT
2. Disruptive:
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Mergers &
Acquisitions
Forced OS
Upgrades

5. Demands on IT
3. Shifting Trends:
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Distributed Client-Server = Legacy
• Fewer options
• Expensive to maintain

6. Distributed Client-Server Overheads
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• The “Personal” Computer paradox
• IT Operations - Support, Security,
Management, Backup
• Administration – User and IT
Training, Provisioning
HW and SW
59%
IT
Operations
31%
Administration
10%
Gartner estimates total TCO per desktop: $5,867

7. Your Next Desktop Refresh –
can it be the Last?
Why CIO’s hate Desktop Refresh:
• Procurement cost
• Deployment cost
• Upgrade & test apps cost & risk
… No Business Benefit!
(same problems, just reset the timer)
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8. But are there any Alternatives?
Virtual Client / Thin Client
Computing
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Corporate-friendly Client Access device
• No overheads
• No expiry / force upgrade
• Minimum power consumption
• ROI in < 12 months

9. A Transformation, not an Upgrade
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Desktop = device
Corporate PC
Image & deploy
Limited access
Fixed costs
Desktop = service
Any type of device
Self-service experience
Dynamic access
Usage-based costs
Device Centric People Centric

10. CIO Issue 1: Is it Credible?
Mature technology
Mainstream:
• 45% of already use
• 25% plan to use
(ESG 2012, organizations with > 5,000 desktops)
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11. CIO Issue 2: How do I convince the Business?
• Cost savings
• Mobility
• Client meetings
• Business Continuity
• Secure Remote Access
… Agility !
• Capacity on demand
• Merge/deliver on demand
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12. CIO Issue 3: What about the Risks?
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 A “Risk Elimination” methodology
 Every Euro of savings guaranteed
 New IT paradigm: time to absorb
 Enhance Security & Business Continuity
 Improve processes

13. Our Credentials
• 15 years experience
• 60,000 virtual desktops in 8 countries
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14. Conclusion
Agility in Retail Banking is no longer an option
It’s a MUST:
 Options that reduce costs
 Bridge legacy and modern painlessly
 Modernize Customer touch points
 Efficiently manage large scale M&A
The next Desktop Refresh is an opportunity –
Consider it
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