IMPROVING OUR CLIENTS' EXPERIENCE & ENHANCING EMPLOYEE EMPOWERMENT THROUGH UNISYS ADVANCED DATA ANALYTICS

1. IMPROVING OUR CUSTOMERS' EXPERIENCE
& ENHANCING EMPLOYEE EMPOWERMENT
THROUGH UNISYS ADVANCED DATA ANALYTICS

2. LEADERSHIP
EMPOWERMENT
ENHANCED
EFFICIENCY/EFFECTIVENESS
BETTER VISIBILITY
FOR INFORMED
LEADERSHIP DECISIONS
EMPLOYEE
EMPOWERMENT
TRAINING
EDUCATION
DEVELOPMENT
CUSTOMER EXPERIENCE MANAGEMENT
OPERATIONS MANAGEMENT
CONTINUOUS PROCESS IMPROVEMENT
ONE SINGLE POINT OF TRUTH
Data from Customer Experience
Channels feeds into Data Lake
Social, Weather, Traffic, Stock Market, etc.
ENTERPRISE CONTACT CENTER
OPERATIONAL HUB
DATA LAKE*
NEAR REAL-TIME ANALYTICS
EXTERNAL DATA FEED*
CUSTOMER IS AT THE CORE
OF THE EXPERIENCE
3
60° VIEW OF THE CUSTOM
ER
ACTI
ONABLEINSIGHTS
IMPROVED
CUSTO
M
ER
EXPERIENCE••
DIGITALBENEFI
TS
&
SERVICES
SOC
IAL MEDIA
CONTACTCEN
TER/CALL CENTER
Data is collected and
analyzed for a holistic
view of the customer.
DASHBOARD
• Sentiment Analysis
• Client Churn
• Predictive Analysis
The customer should always be at the core of your customer
experience. Unisys Advanced Analytics helps our clients
achieve a 360-degree view of their customers to enhance the
customer experience, better-manage operations and continuously
improve processes.

3. LEADERSHIP
EMPOWERMENT
ENHANCED
EFFICIENCY/EFFECTIVENESS
BETTER VISIBILITY
FOR INFORMED
LEADERSHIP DECISIONS
EMPLOYEE
EMPOWERMENT
TRAINING
EDUCATION
DEVELOPMENT
CUSTOMER EXPERIENCE MANAGEMENT
OPERATIONS MANAGEMENT
CONTINUOUS PROCESS IMPROVEMENT
ONE SINGLE POINT OF TRUTH
ENTERPRISE CONTACT CENTER
OPERATIONAL HUB
DATA LAKE*
NEAR REAL-TIME ANALYTICS
CUSTOMER IS AT THE CORE
OF THE EXPERIENCE
3
60° VIEW OF THE CUSTOM
ER
Data is collected and
analyzed for a holistic
view of the customer.
DASHBOARD
• Sentiment Analysis
• Client Churn
• Predictive Analysis
In today’s era of digital business, there are endless and evolving
sources of rich customer experience data. Whether it originates
in your contact centers, digital channels, in-person customer
interactions or social media, be sure you are effectively capturing
data from across the customer experience and feeding it into a
centralized data repository where it can be analyzed.
Data from Customer Experience
Channels feeds into Data Lake
Social, Weather, Traffic, Stock Market, etc.
EXTERNAL DATA FEED*
DIGITALBENEFI
TS
&
SERVICES
SOC
IAL MEDIA
CONTACTCEN
TER/CALL CENTER
ACTI
ONABLEINSIGHTS
IMPROVED
CUSTO
M
ER
EXPERIENCE••

4. LEADERSHIP
EMPOWERMENT
ENHANCED
EFFICIENCY/EFFECTIVENESS
BETTER VISIBILITY
FOR INFORMED
LEADERSHIP DECISIONS
EMPLOYEE
EMPOWERMENT
TRAINING
EDUCATION
DEVELOPMENT
CUSTOMER EXPERIENCE MANAGEMENT
OPERATIONS MANAGEMENT
CONTINUOUS PROCESS IMPROVEMENT
ONE SINGLE POINT OF TRUTH
Data from Customer Experience
Channels feeds into Data Lake
Social, Weather, Traffic, Stock Market, etc.
ENTERPRISE CONTACT CENTER
OPERATIONAL HUB
DATA LAKE*
NEAR REAL-TIME ANALYTICS
EXTERNAL DATA FEED*
CUSTOMER IS AT THE CORE
OF THE EXPERIENCE
3
60° VIEW OF THE CUSTOM
ER
ACTI
ONABLEINSIGHTS
IMPROVED
CUSTO
M
ER
EXPERIENCE••
DIGITALBENEFI
TS
&
SERVICES
SOC
IAL MEDIA
CONTACTCEN
TER/CALL CENTER
Data is collected and
analyzed for a holistic
view of the customer.
DASHBOARD
• Sentiment Analysis
• Client Churn
• Predictive Analysis
DIGITALBENEFI
TS
&
SERVICES
SOC
IAL MEDIA
CONTACTCEN
TER/CALL CENTER
It is important to build a seamless and personalized experience across
all your customer touch-points. Unisys Advanced Analytics helps to
achieve this for our customers with three Uniquely Unisys Capabilities:
• Persona Driven – A personalized and proactive experience for customers
• Sensor Instrumented Apps – Enhance navigation, increase ease of
use, improve user experiences
• Beacon Buddy – Better facility navigation and customer communication
for gratifying in-person experiences

5. CUSTOMER EXPERIENCE MANAGEMENT
OPERATIONS MANAGEMENT
CONTINUOUS PROCESS IMPROVEMENT
ONE SINGLE POINT OF TRUTH
Data from Customer Experience
Channels feeds into Data Lake
Social, Weather, Traffic, Stock Market, etc.
ENTERPRISE CONTACT CENTER
OPERATIONAL HUB
DATA LAKE*
NEAR REAL-TIME ANALYTICS
EXTERNAL DATA FEED*
CUSTOMER IS AT THE CORE
OF THE EXPERIENCE
3
60° VIEW OF THE CUSTOM
ER
DIGITALBENEFI
TS
&
SERVICES
SOC
IAL MEDIA
CONTACTCEN
TER/CALL CENTER
Data is collected and
analyzed for a holistic
view of the customer.
DASHBOARD
• Sentiment Analysis
• Client Churn
• Predictive Analysis
Enterprise Content Center Operational Hubs are where your customer
experience data is collected and analyzed to achieve a holistic view
of the customer. Built on a centralized data repository, or Data Lake,
Enterprise Contact Center Operational Hubs use near real-time analytics
to perform sentiment analysis, assess client churn and predict
customer experience outcomes.
LEADERSHIP
EMPOWERMENT
ENHANCED
EFFICIENCY/EFFECTIVENESS
BETTER VISIBILITY
FOR INFORMED
LEADERSHIP DECISIONS
EMPLOYEE
EMPOWERMENT
TRAINING
EDUCATION
DEVELOPMENT
ACTI
ONABLEINSIGHTS
IMPROVED
CUSTO
M
ER
EXPERIENCE••

6. CUSTOMER EXPERIENCE MANAGEMENT
OPERATIONS MANAGEMENT
CONTINUOUS PROCESS IMPROVEMENT
ONE SINGLE POINT OF TRUTH
Data from Customer Experience
Channels feeds into Data Lake
Social, Weather, Traffic, Stock Market, etc.
ENTERPRISE CONTACT CENTER
OPERATIONAL HUB
DATA LAKE*
NEAR REAL-TIME ANALYTICS
EXTERNAL DATA FEED*
CUSTOMER IS AT THE CORE
OF THE EXPERIENCE
3
60° VIEW OF THE CUSTOM
ER
DIGITALBENEFI
TS
&
SERVICES
SOC
IAL MEDIA
CONTACTCEN
TER/CALL CENTER
Data is collected and
analyzed for a holistic
view of the customer.
DASHBOARD
• Sentiment Analysis
• Client Churn
• Predictive Analysis Once actionable insights are derived from customer data analysis,
organizations need to operationalize this valuable intelligence to
continuously improve the customer experience. Unisys Advanced
Analytics helps our clients use data-driven insights to optimize
customer-facing and back-office processes, make more informed
business decisions and empower employees through education and
training that closes skills gaps.
LEADERSHIP
EMPOWERMENT
ENHANCED
EFFICIENCY/EFFECTIVENESS
BETTER VISIBILITY
FOR INFORMED
LEADERSHIP DECISIONS
EMPLOYEE
EMPOWERMENT
TRAINING
EDUCATION
DEVELOPMENT
ACTI
ONABLEINSIGHTS
IMPROVED
CUSTO
M
ER
EXPERIENCE••

7. FOR MORE INFORMATION VISIT
www.LinkedIn.com/company/Unisys-Advanced-Analytics