Chapter 5: Handling Objections Creatively

1. Chapter 5: Handling Objections
Creatively

2. Handling Objections Creatively
Objection handling refers to answering
back the customer in such a way that
shifts their mind or satisfy their interests.
These objections generally revolve
around cost, product fit, adversaries, and
decent old-fashioned brush offs.

3. Exercise active listening
• Ensure you are actively listening to put
up with what your prospect is saying, as
they are sharing their concerns with
you. While they object to something
listen carefully to understand rather
than responding.

4. Reflect on
what you hear
• After actively listening to their complaints, repeat back
their words politely to assure you are comprehending
correctly. it will also help your prospect feel heard and
valued, which is important for building trust.

5. Involve follow up questions
If you learn your prospect is dragging back, inquiring
follow-up questions can be a good way to maintain them
talking.
Ensure you ask open-ended questions rather than simple
yes or no questions, that enables your prospect to begin
again expressing their impressions on your product.

6. Verify your
prospect’s
concern
• Once you have acknowledged where your prospect is
coming from, proceed building confidence by
empathizing with your prospect, and verifying their
viewpoint.

7. Influence
social proof
• Being sure of the nature of your prospect’s interest,
conveying the story of a past customer who had related
reservations and got on to behold success with your
product can help you a lot.

8. Anticipate
sales
objections
• Keeping a couple of impartial recommendations
available to offer prospects when objections happen can
maintain sales moving. Maintaining a track of the
objections you get most often is also beneficial.