coa notes

1. Subject Name:- ARTIFICIAL INTELLIGENCE
Subject Code:- RCS702
Unit No.:- 4
Lecture No.:- 3
Topic Name :- Natural Language Processing & Expert
1
System
Dr Anuranjan Misra
Professor & Dean
GNIOT, Greater noida
RCS-702/L-6

2. Content
1. Natural Language Processing
 Components of NLP
 NLP Terminology
 Steps in NLP
 Steps in NLP
2. Expert Systems
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3. Natural Language Processing
• Natural Language Processing (NLP) refers to AI method
of communicating with an intelligent systems using a
natural language such as English.
• Processing of Natural Language is required when you
want an intelligent system like robot to perform as per
want an intelligent system like robot to perform as per
your instructions, when you want to hear decision from
a dialogue based clinical expert system, etc.
• The field of NLP involves making computers to perform
useful tasks with the natural languages humans use.
The input and output of an NLP system can be −
 Speech
 Written Text
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4. Components of NLP
• There are two components of NLP as given −
• Natural language understanding(NLU)
• Natural language generation(NLG)
• Natural Language Understanding (NLU)
• Natural Language Understanding (NLU)
• Understanding involves the following tasks −
Mapping the given input in natural language
into useful representations.
Analyzing different aspects of the language.
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5. Components of NLP
• Natural Language Generation (NLG)
• It is the process of producing meaningful phrases and
sentences in the form of natural language from some
internal representation.
• It involves −
• It involves −
 Text planning − It includes retrieving the relevant
content from knowledge base.
 Sentence planning − It includes choosing required
words, forming meaningful phrases, setting tone of the
sentence.
 Text Realization − It is mapping sentence plan into
sentence structure.
• The NLU is harder than NLG.
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6. Difficulties in NLU
• NL has an extremely rich form and structure.
• It is very ambiguous. There can be different levels of
ambiguity −
 Lexical ambiguity − It is at very primi ve level such as
word-level.
 For example, treating the word “board” as noun or verb?
 Syntax Level ambiguity − A sentence can be parsed in
different ways.
 Syntax Level ambiguity − A sentence can be parsed in
different ways.
 For example, “He li ed the beetle with red cap.” − Did he
use cap to lift the beetle or he lifted a beetle that had red
cap?
 Referential ambiguity − Referring to something using
pronouns. For example, Rima went to Gauri. She said, “I am
red.” − Exactly who is red?
 One input can mean different meanings.
 Many inputs can mean the same thing. 6
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7. NLP Terminology
• Phonology − It is study of organizing sound
systematically.
• Morphology − It is a study of construction of
words from primitive meaningful units.
words from primitive meaningful units.
• Morpheme − It is primitive unit of meaning in
a language.
• Syntax − It refers to arranging words to make a
sentence. It also involves determining the
structural role of words in the sentence and in
phrases.
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8. NLP Terminology
• Semantics − It is concerned with the meaning of
words and how to combine words into
meaningful phrases and sentences.
• Pragmatics − It deals with using and
understanding sentences in different situations
understanding sentences in different situations
and how the interpretation of the sentence is
affected.
• Discourse − It deals with how the immediately
preceding sentence can affect the interpretation
of the next sentence.
• World Knowledge − It includes the general
knowledge about the world.
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9. Steps in NLP
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10. Steps in NLP
• Lexical Analysis − It involves identifying and
analyzing the structure of words. Lexicon of a
language means the collection of words and
phrases in a language. Lexical analysis is dividing
the whole chunk of txt into paragraphs,
sentences, and words.
the whole chunk of txt into paragraphs,
sentences, and words.
• Syntactic Analysis (Parsing) − It involves analysis
of words in the sentence for grammar and
arranging words in a manner that shows the
relationship among the words. The sentence such
as “The school goes to boy” is rejected by English
syntactic analyzer.
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11. Steps in NLP
• Semantic Analysis − It draws the exact meaning or the
dictionary meaning from the text. The text is checked
for meaningfulness. It is done by mapping syntactic
structures and objects in the task domain. The
semantic analyzer disregards sentence such as “hot ice-
cream”.
cream”.
• Discourse Integration − The meaning of any sentence
depends upon the meaning of the sentence just before
it. In addition, it also brings about the meaning of
immediately succeeding sentence.
• Pragmatic Analysis − During this, what was said is re-
interpreted on what it actually meant. It involves
deriving those aspects of language which require real
world knowledge. 11
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12. Expert Systems
• Expert systems (ES) are one of the prominent research
domains of AI. It is introduced by the researchers at
Stanford University, Computer Science Department.
• The expert systems are the computer applications
developed to solve complex problems in a particular
domain, at the level of extra-ordinary human
domain, at the level of extra-ordinary human
intelligence and expertise.
• Characteristics of Expert Systems
 High performance
 Understandable
 Reliable
 Highly responsive
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13. Capabilities & Incapability of Expert
Systems
They are capable of
• Advising
• Instructing and assisting
human in decision making
• Demonstrating
They are incapable of
• Substituting human decision
makers
• Possessing human
capabilities
Demonstrating
• Deriving a solution
• Diagnosing
• Explaining
• Interpreting input
• Predicting results
• Justifying the conclusion
• Suggesting alternative options
to a problem
capabilities
• Producing accurate output
for inadequate knowledge
base
• Refining their own
knowledge
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14. Components of Expert Systems
• The components of ES include −
• Knowledge Base
• Inference Engine
• User Interface
• User Interface
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15. Knowledge Base
• It contains domain-specific and high-quality
knowledge.
• Knowledge is required to exhibit intelligence. The
success of any ES majorly depends upon the
collection of highly accurate and precise
collection of highly accurate and precise
knowledge.
• What is Knowledge?
The data is collection of facts. The information is
organized as data and facts about the task
domain. Data, information, and past
experience combined together are termed as
knowledge.
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16. Components of Knowledge Base
• The knowledge base of an ES is a store of both,
factual and heuristic knowledge.
Factual Knowledge − It is the information widely
accepted by the Knowledge Engineers and
scholars in the task domain.
scholars in the task domain.
Heuristic Knowledge − It is about practice,
accurate judgement, one’s ability of evaluation,
and guessing.
• Knowledge representation
• It is the method used to organize and formalize
the knowledge in the knowledge base. It is in the
form of IF-THEN-ELSE rules.
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17. Knowledge Acquisition
• The success of any expert system majorly depends on
the quality, completeness, and accuracy of the
information stored in the knowledge base.
• The knowledge base is formed by readings from
various experts, scholars, and the Knowledge
Engineers. The knowledge engineer is a person with
Engineers. The knowledge engineer is a person with
the qualities of empathy, quick learning, and case
analyzing skills.
• He acquires information from subject expert by
recording, interviewing, and observing him at work,
etc. He then categorizes and organizes the information
in a meaningful way, in the form of IF-THEN-ELSE rules,
to be used by interference machine. The knowledge
engineer also monitors the development of the ES.
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18. Inference Engine
• In case of knowledge-based ES, the Inference Engine
acquires and manipulates the knowledge from the
knowledge base to arrive at a particular solution.
• In case of rule based ES, it −
 Applies rules repeatedly to the facts, which are
obtained from earlier rule application.
obtained from earlier rule application.
 Adds new knowledge into the knowledge base if
required.
 Resolves rules conflict when multiple rules are
applicable to a particular case.
• To recommend a solution, the Inference Engine uses
the following strategies −
 Forward Chaining
 Backward Chaining 18
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19. Forward Chaining
• It is a strategy of an expert system to answer the
question, “What can happen next?”
• Here, the Inference Engine follows the chain of
conditions and derivations and finally deduces
conditions and derivations and finally deduces
the outcome. It considers all the facts and rules,
and sorts them before concluding to a solution.
• This strategy is followed for working on
conclusion, result, or effect. For example,
prediction of share market status as an effect of
changes in interest rates.
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20. Backward Chaining
• With this strategy, an expert system finds out
the answer to the question, “Why this
happened?”
• On the basis of what has already happened,
• On the basis of what has already happened,
the Inference Engine tries to find out which
conditions could have happened in the past
for this result. This strategy is followed for
finding out cause or reason. For example,
diagnosis of blood cancer in humans.
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21. User Interface
• User interface provides interaction between user of the
ES and the ES itself. It is generally Natural Language
Processing so as to be used by the user who is well-
versed in the task domain. The user of the ES need not
be necessarily an expert in Artificial Intelligence.
• It explains how the ES has arrived at a particular
• It explains how the ES has arrived at a particular
recommendation. The explanation may appear in the
following forms −
 Natural language displayed on screen.
 Verbal narrations in natural language.
 Listing of rule numbers displayed on the screen.
• The user interface makes it easy to trace the credibility
of the deductions.
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22. Expert Systems Limitations
• No technology can offer easy and complete
solution. Large systems are costly, require
significant development time, and computer
resources. ESs have their limitations which
resources. ESs have their limitations which
include −
Limitations of the technology
Difficult knowledge acquisition
ES are difficult to maintain
High development costs
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23. Expert System Technology
• Expert System Development Environment −
The ES development environment includes
hardware and tools. They are −
Workstations, minicomputers, mainframes.
Workstations, minicomputers, mainframes.
High level Symbolic Programming Languages
such as LISt Programming (LISP)
and PROgrammation en LOGique (PROLOG).
Large databases.
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24. Expert System Technology
• Tools − They reduce the effort and cost
involved in developing an expert system to
large extent.
Powerful editors and debugging tools with
Powerful editors and debugging tools with
multi-windows.
They provide rapid prototyping
Have Inbuilt definitions of model, knowledge
representation, and inference design.
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25. Expert System Technology
• Shells − A shell is nothing but an expert system
without knowledge base. A shell provides the
developers with knowledge acquisition, inference
engine, user interface, and explanation facility.
For example, few shells are given below −
For example, few shells are given below −
Java Expert System Shell (JESS) that provides fully
developed Java API for creating an expert system.
Vidwan, a shell developed at the National Centre
for Software Technology, Mumbai in 1993. It
enables knowledge encoding in the form of IF-
THEN rules.
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26. Development of Expert Systems:
General Steps
• Identify Problem Domain
• Design the System
• Develop the Prototype
• Develop the Prototype
• Test and Refine the Prototype
• Develop and Complete the ES
• Maintain the System
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27. Benefits of Expert Systems
• Availability − They are easily available due to mass
production of software.
• Less Production Cost − Production cost is reasonable.
This makes them affordable.
• Speed − They offer great speed. They reduce the
amount of work an individual puts in.
• Speed − They offer great speed. They reduce the
amount of work an individual puts in.
• Less Error Rate − Error rate is low as compared to
human errors.
• Reducing Risk − They can work in the environment
dangerous to humans.
• Steady response − They work steadily without getting
motional, tensed or fatigued.
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28. Important Questions
Q1.What is Natural Language Processing?
Q2.What are Expert Systems?
Q3. How can you develop expert system?
Q4. What are the components of NLP?
Q4. What are the components of NLP?
Q5. Explain the steps in NLP.
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29. References
• Text books:
1. Stuart Russell, Peter Norvig, “Artificial
Intelligence – A Modern Approach”, Pearson
Education
2. Elaine Rich and Kevin Knight, “Artificial
2. Elaine Rich and Kevin Knight, “Artificial
Intelligence”, McGraw-Hill
3. E Charniak and D McDermott, “Introduction to
Artificial Intelligence”, Pearson Education
4. Dan W. Patterson, “Artificial Intelligence and
Expert Systems”, Prentice Hall of India,
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30. 30
Thank You
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