Robotic Process Automation RPA Report From IT Central Station - Septeber 2019

RPA
Robotic Process Automation
(RPA)
Buyer's Guide and Reviews
September 2019

Robotic Process Automation (RPA)
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2

3
Contents
4Vendor Directory
5 - 6Top Vendors
7Top Solutions by Ranking Factor
Focus on Solutions
8 - 10UiPath
11 - 13Automation Anywhere (AA)
14 - 16Blue Prism
17 - 19Kryon RPA
20 - 22IBM Robotic Process Automation (RPA)
23 - 25Kofax RPA
26 - 27NICE Robotic Automation
28 - 29Pega Robotic Process Automation
30 - 31HelpSystems AutoMate
32WorkFusion
33 - 35Answers From the Community
36About This Report and IT Central Station
© 2019 IT Central Station
To read more reviews about Robotic Process Automation (RPA), please visit:
https://www.itcentralstation.com/categories/robotic-process-automation-rpa

Vendor Directory
ABBYY ABBYY FlexiCapture
ABBYY ABBYY Vantage
Another Monday Another Monday
AntWorks ANTstein
Atos Syntel SyntBots
Automation Anywhere Automation Anywhere (AA)
Automation Anywhere BotFarm
AutomationEdge AutomationEdge
Blue Prism Blue Prism
Datamatics Datamatics TruBot
EdgeVerve EdgeVerve AssistEdge RPA
Epiance Software EpiGenie Robotic Process Automation
HelpSystems HelpSystems AutoMate
HyperScience HyperScience
IBM IBM Robotic Process Automation (RPA)
Infrrd Infrrd OCR
INTELLIBOT INTELLIBOT
Jacada Jacada Intelligent Agent Engagement
Kofax Kofax RPA
Kryon Systems Kryon RPA
Micro Focus Micro Focus Robotic Process Automation
NetCart AB VisualCron
NICE NICE Robotic Automation
Nividous Nividous RPA
NTT DATA NTT-AT WinActor
OpenConnect Systems OpenConnect AutoiQ
Option3 JiffyRPA
Parascript Parascript FormXtra.AI
Pega Pega Robotic Process Automation
Perpetuuiti Technosoft
PTE
Perpetuuiti Platform
Redwood Software Redwood Robotics
SAP SAP Contextor
Softomotive ProcessRobot by Softomotive
Softomotive WinAutomation by Softomotive
thoughtonomy Thoughtonomy Virtual Workforce
Tricentis Tricentis RPA
UiPath UiPath
Verint Verint Robotic Process Automation
WorkFusion WorkFusion
4

Top Robotic Process Automation (RPA) Solutions
Over 365,192 professionals have used IT Central Station research. Here are the top Robotic Process Automation (RPA) vendors based on
product reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process.
Chart Key
Views
Number of views
Comparisons
Number of times compared
to another product
Reviews
Total number of reviews on
IT Central Station
Words/Review
Average words per review
on IT Central Station
Average Rating
Average rating based on
reviews
Bar length
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows:
The product with the highest count in each area gets the highest available score. (18 points for Reviews, Words/Review, Views and
Comparisons.) Every other product gets assigned points based on its total in proportion to the #1 product in that area.
For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's points for reviews
would be 18 (weighting factor) * 80% = 14.4. For Average Rating, the maximum score is 28 points awarded linearly between 6-10 (e.g. 6 or
below=0 points; 7.5=10.5 points; 9.0=21 points; 10=28 points).
If a product has fewer than ten reviews, the point contribution for Average Rating and Words/Review is reduced: 1/3 reduction in points for
products with 5-9 reviews, two-thirds reduction for products with fewer than five reviews.
Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
1 UiPath
35,694 views 21,949 comparisons 219 reviews 416 Words/Review 9.1 average rating
2 Automation Anywhere (AA)
3 Blue Prism
4 Kryon RPA
3,417 views 1,967 comparisons 15 reviews 1,596 Words/Review 8.5 average rating
5 IBM Robotic Process Automation (RPA)
5

6 Kofax RPA
7 NICE Robotic Automation
2,053 views 1,665 comparisons 2 reviews 2,214 Words/Review 8.0 average rating
8 Pega Robotic Process Automation
9 HelpSystems AutoMate
1,429 views 776 comparisons 1 reviews 608 Words/Review 9.0 average rating
10 WorkFusion
7,061 views 5,706 comparisons 0 reviews 0 Words/Review
6

Top Solutions by Ranking Factor
Views
SOLUTION VIEWS
1 UiPath 35,694
2 Automation Anywhere (AA) 34,631
3 Blue Prism 16,246
4 WorkFusion 7,061
5 Pega Robotic Process Automation 6,335
Reviews
SOLUTION REVIEWS
1 UiPath 219
2 Automation Anywhere (AA) 119
3 Kryon RPA 15
4 Blue Prism 12
5 IBM Robotic Process Automation (RPA) 6
Words / Review
SOLUTION WORDS /
REVIEW
1 NICE Robotic Automation 2,214
2 Kryon RPA 1,596
3 Automation Anywhere (AA) 785
4 Blue Prism 729
5 ANTstein 640
7

See 221 reviews >>UiPath
Overview
Built for both business and IT, UiPath is the leading platform for Enterprise Robotic Process Automation (RPA).
UiPath is recognized worldwide for product leadership and technical excellence. With the largest development team in the
industry, we are dedicated to continuously deliver innovation year-round to accelerate your value from automation.
SAMPLE CUSTOMERS
Thomas Reuters, GE, Lufthansa, NASA, Autodesk, Equifax, Airbus, Fujifilm, HP
TOP COMPARISONS
Automation Anywhere (AA) vs. UiPath … Compared 36% of the time [See comparison]
Blue Prism vs. UiPath … Compared 14% of the time [See comparison]
WorkFusion vs. UiPath … Compared 12% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Software R&D Company … 14%
Financial Services Firm … 14%
Retailer … 13%
Manufacturing Company … 13%
COMPANY SIZE
1-200 Employees … 16%
201-1000 Employees … 14%
1001+ Employees … 71%
VISITORS READING REVIEWS *
TOP INDUSTRIES
Government … 6%
University … 6%
COMPANY SIZE
201-1000 Employees … 19%
* Data is based on the aggregate profiles of IT Central Station Users reviewing and researching this solution.
8

Continued from previous pageUiPath
Top Reviews by Topic
See more Valuable Features >>VALUABLE FEATURES
Jeremy
Gilliland
This is going to be an interesting answer, but the most valuable feature of the software is not the software itself, but the community
that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for
training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize
some of the functionality, that was far more powerful than the product itself. The network around the product is amazing. The great
thing about the UiPath RPA ... [Full Review]
Thomas
McEvoy
The most valuable features are the unattended bots. Initially, we are going to be looking at a number of attended bots in a pilot
phase for our HR internal operations personnel. We are going to come in and try to remove tasks from their daily lives, such as ten
minute tasks brought down to five seconds, or we could just completely eliminate them, making them unattended. The training and
certification online is very helpful. The software is easy to use, as a drag and drop function. Even if it wasn't, the type of support that
we get from the people wh... [Full Review]
Rene Abel
Christensen
The ability to integrate between legacy systems is the most valuable feature. We use it mainly to replicate manual processes, where
you just have to pull out data or pull down large volumes of customer information, in general. We work across many individual
customers, who are individual entities or individual databases in our ERP system. We work across about 220 databases. Therefore,
the task of logging onto different databases alone is quite cumbersome. The main thing is to make data available to the employees
when they start working mornings, inst... [Full Review]
Automati62f
1
The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact
that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end
result faster than if you had to do it in a programming language. UiPath exceeded my expectations in this area. Also, the training
that's available through the UiPath RPA Academy, as well as the community - the forums, where you can ask questions - both are
helpful. The community is a good way... [Full Review]
See more Improvements To My Organization >>IMPROVEMENTS TO MY ORGANIZATION
Jeremy
Gilliland
By utilizing this technology, you're able to get value through your value streams quicker. When you realize value, that means you
can work with your customers more quickly, as well as build customer loyalty and employer loyalty. These have definitely been
some of the byproducts of using the software. When I was working as an RPA manager, managing a program for an insurance
company which supported insurance lifecycle processing, one of the components was that they had to review insurance policies
annually. It was very cumbersome. We were talking anyw... [Full Review]
Thomas
McEvoy
A lot of times, in the government, people say, "I'm wearing two hats." It's an idiom. The question I have in response is, "What if we
could take one of those hats away?" We can take one of those responsibilities that someone finds cumbersome, or annoying, and
remove that from their task list. We have them tell us the steps of their process, so we can automate it, if not pieces, but all of it. That
is our starting point with a lot of people, "We can take this off your plate," which is definitely exciting for a lot of people. It scares
some people too... [Full Review]
Rene Abel
Christensen
We are able to smooth out peak workloads. Because a lot of the period closures, like monthly and yearly closures, we work in
peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the
employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the
main benefits. Automation technology for us is mainly a way to get around the long-term IT projects. This is the future for us, when
using UiPath, to start moving into the AI par... [Full Review]
9

Continued from previous pageUiPath
See more Room For Improvement >>ROOM FOR IMPROVEMENT
Jeremy
Gilliland
Being a person who has held every RPA role from developer to analyst, architect, and executive, one feature I think it needs - from a
documentation perspective - is the ability to easily extract variable details and data. They do have a Variables panel that you
frequently interact with, but I constantly have situations where those need to be adjusted or I want to be able to present those to a
business. Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to
300 variables in use, esp... [Full Review]
Thomas
McEvoy
The Academy Live that I took was only a half a day course. There needs to be diverse set of courses for those introduced to RPA for
the first time. There are different people who show up to this course: * The developer who is interested in automation and
automating different facets of the tasks that they have, either at work or for their clients. * Business managers who want to know
more about what RPA can do for my business or company. They want the operational and strategic level versus the tactical level of
how do I get automation to do the thing... [Full Review]
Rene Abel
Christensen
We have looked at it with Citrix, and there are problems with it. Some of the new features coming will address it. We have been
looking at Attended Robots, which result in the inability to lock your screen. That is simply a no-go for ever using them in most
government agencies, as IT security will prohibit us from using them. If UiPath wants Attended Robots to be used inside a
government agency, it needs to be applicable on a virtual desktop. A lot of what is coming is what we are looking towards: Both on
the skill set with computer vision, but espe... [Full Review]
Automati62f
1
A lot of the features that I had been asking for have actually been released. We were using an older version of UiPath and we were
having issues with Computer Vision and the OCR engine with UiPath. But now that we see that there's a whole Computer Vision
activity suite available, I'm excited to use that. I haven't gotten to get my hands on it yet. But in terms of additional features, I can't
think of anything that I would request. I see that they have the AI functionality, as well as the Computer Vision. They have a lot
available that I haven't even... [Full Review]
See more Pricing, Setup Cost And Licensing >>PRICING, SETUP COST AND LICENSING
Jeremy
Gilliland
For pricing there is a variable at play, and that's scale. Depending on how you want to scale - whether working with a partner or
directly with UiPath - there's a specific cost per license. But then it's all about optimizing a process, and what we call "license
utilization." We try to maximize each license, and we'll have it running three or four processes. The cost is nothing, it's peanuts,
when you see the capabilities. When you're talking about one license supporting what was previously done by 14 people, what is
$1,500, or whatever the licensing... [Full Review]
Thomas
McEvoy
Getting licenses has been relatively easy. We have all the prices for the software. Every project is up for a negotiation on how it's
going to be done. A lot of times, with the federal government, it will be necessary to put it on contract. When we are bidding for
something, we need to know, how many bots are we talking about? The tricky part is when the government is unsure what they
actually want. A lot of times when contracts or proposals are put on the street, the government wants something that can support
100 bots. That's not really helpful gi... [Full Review]
Chakradhar
Sriperumbu
dur
If you want to do a demo trial, it is a 30 days free. However, the community edition is completely free. Then, people say, "There is
nothing to lose, let me try it." [Full Review]
10

See 164 reviews >>Automation Anywhere (AA)
Overview
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the
intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere
platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors.
Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in
over 90 countries.
SAMPLE CUSTOMERS
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
TOP COMPARISONS
UiPath vs. Automation Anywhere (AA) … Compared 48% of the time [See comparison]
UFT (QTP) vs. Automation Anywhere (AA) … Compared 8% of the time [See comparison]
Blue Prism vs. Automation Anywhere (AA) … Compared 8% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Comms Service Provider … 8%
COMPANY SIZE
201-1000 Employees … 20%
TOP INDUSTRIES
Pharma/Biotech Company … 11%
COMPANY SIZE
201-1000 Employees … 10%
11

Continued from previous pageAutomation Anywhere (AA)
William
"Sonny"
Kocak
Its integration with source control is very refreshing. There could be a little bit more maturity around how to do some of the features,
but not having to go outside the app, not having a separate set of procedures, allows you to check in and check out right from
within the app. You can make edits and uploads and undo your checkouts. That integration is very nice. It really does have a great
dashboard. It has Bot Insight, it has meta bots, and IQ Bots. It has so many features where it can read a file and loop. [Full Review]
AutoMan98
43
One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and
very useful for implementing different business processes. In general, the security and role-based access control - credentials
security - are also important. We have a high focus on security in the bank. It's obviously a very highly regulated environment, so
security is a top priority for us. To be allowed to automate different processes, we need to have a good set of controls around who
is allowed to do what, and what ... [Full Review]
Priya Batish
You don't have to really code anything, so it gives you a good interface, because the components are already preconfigured to
have to just a drag and drop sequence in terms of how you want to take the steps. There are preconfigured APIs that can be used.
E.g., if you want to interact with the mailbox solution, you can have the RPA fetch attachments or email body from the mail solution.
You can process attachments via test file or PDF. You can even make Automation Anywhere work around PDF, which is typically
not that easy to work with in terms of ext... [Full Review]
Sharad Soni
What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular
point or go to an element. That's very easy and intuitive in Automation Anywhere. It gets the job done in terms of getting the data
out of the pages. Although I have other tools, I still have this habit of going through the clicks. If you're going through the clicks,
Automation Anywhere is the best. Let's say you are on a website. You move the mouse around. You click on certain places.
Automation Anywhere is better at that bec... [Full Review]
William
"Sonny"
Kocak
There was a large number of individuals who were doing the data collection and artifacts collection, and they were actually a third-
party. The solution improves our situation in terms of time, money, and resources. Plus, when you're dealing with a bank's
information, there are additional complications of privacy concerns. If we can keep that in-house and have a bot or automated code
take care of it, then there are fewer human eyes on the private information as well. It's a resource saver, it's a money saver, and it
helps us with security, keeping mo... [Full Review]
AutoMan98
43
Through the software, we have been able to reduce the time that we spend on manual, repetitive tasks, so that we can focus on
activities that add value to the business or to our partners and customers. The most important things are saving time, increasing
control, and increasing automation. If you ask our CFO, I think he would say that the most important thing is that we saved some
money, with more efficient operations, etc. But I feel the ability to change from doing non-value-added tasks into work with added
value is important. We have saved the e... [Full Review]
Priya Batish
We see the application applied in the BPO space, or even in health care, in terms of claim processing. E.g., if you're doing invoice
processing where the entire process is manual, and the worker has to go through the invoice to determine if a discount on the
payment can be made or a penalty should be levied. In some cases, you can scan this information through an OCR, which is an
optical character recognition tool. Then, the rest of the information can be pretty much retrieved by the RPA, which means the RPA
will scan the information to classify thi... [Full Review]
12

Continued from previous pageAutomation Anywhere (AA)
William
"Sonny"
Kocak
Regarding the integration with source control, when there's a large number of operations the bulk operations need a little bit more
maturity. Also, regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of
horizontal scrolls and vertical scrolls. Those are things that can be addressed in the future. The integration and having it inside the
applications are far more important than these pesky complaints. But I get to a lot of scrollbars when I'm reading code. Sometimes I
have to keep scro... [Full Review]
AutoMan98
43
The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would
recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That
would make it easier to get a better overview. The small things are the most important in our day-to-day work with their software.
Incremental improvements for a better overview or better user experience would help. Also, we would like to see more options for
merging and un-merging PDFs. More flexib... [Full Review]
Priya Batish
When you are making a code, and there is a happy path and exception management mechanism, it would be nice if there was
feedback in terms of whether this is the most appropriate way to hold this. I'm not sure how this can be done, but that could be very
insightful. It already gives you some screen tips, but this could be done in a better fashion, in case you are creating the workflow
and then you believe a beta workflow is available or could be done. If a screen tip could be given to the coder for this sort of
workflow, this would be a much better f... [Full Review]
Sharad Soni
Automation Anywhere is troublesome for some people because of the way it is organized. It's organized as an encrypted script,
which gets run via a domain-specific language which the user sees. There's a loss of overhead on the computing resources in
Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So
there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something
that Automation Anywhere should look a... [Full Review]
William
"Sonny"
Kocak
Automation Anywhere's pricing is competitive. That's obviously something that attracted our company to it. They're very well priced.
I can't speak to let's say UiPath or Blue Prism. I do know Pega vs Automation Anywhere is somewhat comparable, but Pega also
requires a lot more infrastructure and a lot more experience to get up and running. There's a bigger upfront cost to get Pega and
they also want to push their case management, so even if you go RPA, they're going to want to get you to do the case management
side of things as well. [Full Review]
AutoMan98
43
We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation
Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases. If we're thinking about the list
prices, the Enterprise platform license fee is quite high. If you have five Bot Runner licenses, five bot creator licenses, a Control
Room, and an Enterprise License fee, Automation Anywhere is much more expensive than the others. But if you have a global
agreement with them, the Enterprise plat... [Full Review]
Priya Batish
One of the components of key drivers for us to renew our contract is AI or automation. As an organization, we are moving toward
smaller operations. Our pricing a year ago was $600 per license, but I am not sure of our current licensing. Additional costs will be
for the machines and the number of machines that you are using. You can deploy virtually as well as on physical machines. In both
the situations, you do need to allocate a certain budget for securing the machines and where the software will be installed and
running. The machines cannot be use... [Full Review]
13

See 12 reviews >>Blue Prism
Overview
In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and
thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation
choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX)
app store—marrying internal entrepreneurship with the power of crowdsourced innovation.
More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate
billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com....
SAMPLE CUSTOMERS
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land
Rover
TOP COMPARISONS
UiPath vs. Blue Prism … Compared 30% of the time [See comparison]
Pega Robotic Process Automation vs. Blue Prism … Compared 16% of the time [See comparison]
Kofax RPA vs. Blue Prism … Compared 13% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Government … 7%
TOP INDUSTRIES
Recruiting/Hr Firm … 22%
Energy/Utilities Company … 11%
COMPANY SIZE
14

Continued from previous pageBlue Prism
Sharad Soni
The feature of Blue Prism that I find most valuable is the ability to build my own custom objects or use custom logic for doing the
particular task. If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and
integrating it into the application. This process is called Visual Basic Objects. I can do all I like because I can add to the functionality
of the Blue Prism tool as and when I require it. [Full Review]
Rao
Parathnandh
The automation in version 6 seems to be a lot better than it was in previous versions. In my opinion, that is great. The matrix in
terms of reporting is becoming more friendly. It can be used with other analytics tools and that too is a great thing. You can pull stuff
into stats, you can pull stuff into any kind of data analytics tool, like Tableau for example. You can easily see where all your
problems lie, in a visual way. It's always nice to have a visual representation of things, whether you're a kid in school or whether
you're a professor at a ... [Full Review]
Gowtham
Thotapalli
The most valuable feature for us was the orchestration of the workflow. The way you design the flow and configure the activities for
the bot is very useful if you are working with any of the BPM or local platforms. It made it very easy for the developers to work with
assets. [Full Review]
Somasundar
am N
We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of
Blue Prism, especially when compared to other tools on the market. [Full Review]
Sharad Soni
I use Blue Prism for my customers. I really don't use Blue Prism in my own company or for my own automation. I do automation for
my clients. If you look at the banking sector, there is a lot of regulatory compliance to be adhered to, and that's where Blue Prism
has helped me a lot. Because of automatic compliance checking and auditing, Blue Prism actually gives my clients a lot of benefits,
i.e. as an auditor which can check up to 100 transactions a day. I can now basically sit back and look at over 100 transactions being
checked per day. Blue Prism... [Full Review]
Rao
Parathnandh
It helps us reduce the number of people involved in mundane tasks. In the case of Absa, it has really impacted them, the way the
customer interacts with the organization when it comes to certain processes. They have become one of the better banks in terms of
technology now. When having to fill out an application, for example, there's an app. In the back-end of that app, the whole process
is automated. They get an acknowledgment within a couple of seconds. That is the way it has a positive impact on the organization.
If the end-user or the client is ... [Full Review]
Gowtham
Thotapalli
An example of how this solution helped us is with our ticket creation process. When a client raises a ticket with us, we receive an
attachment by email. We have to first read the content of the email and then the attachment. Next, we have to identify who the
customer is, and based on that, we create a ticket and assign it to the appropriate team. By using the automation in Blue Prism, we
have reduced the manual activities of somebody reading those emails, figuring out whose account it is, deciding where it should go,
and creating the ticket. All of ... [Full Review]
15

Continued from previous pageBlue Prism
Sharad Soni
Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could
be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of
documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If
there is a community that is working together and Blue Prism could support that, it would be very nice. I really don't need any
additional features because ... [Full Review]
Rao
Parathnandh
Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still
using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of
the term "RPA," and it's disappointing to see they are sitting around. Blue Prism, in my opinion, is very solid because it has so many
years of evolution and backing. It's more solid than the other platforms but I feel that the intelligent automation needs to be jacked
up... [Full Review]
Gowtham
Thotapalli
I would like to see wider integration with other products. That way, while we work on other core systems like SAP or Salesforce,
there are ready-made connectors that can get the data. It would make it easier for people to work with Blue Prism. The next release
would benefit from integration with artificial intelligence and machine learning technologies. For example, the OCR can populate
fields in variables and proceed with a workflow. But adding intelligence to this, or integrating with a service such as AWS, would be
useful. [Full Review]
Andrew_Wri
ght
I would like to see it better integrated with, or layered over, Java-based systems. A feature that I would like to see in the next
release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot
can simply be activated rather than running mass processes from a control room. Essentially, I think that keeping the human in the
loop is important. Blue Prism does have some vendors that partner to accomplish this, but it would be nice to have it built-in, rather
than have a separ... [Full Review]
Sharad Soni
We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism.
We need to add the hardware costs to set up the servers for the SQL server, and then we need to budget for about a week to set
up the entire infrastructure. We need to add the cost of the people who will be working during this week. There are other costs, but
it is the same for any tool. We normally budget around $30,000 for the first year for the hardware, setup, and people cost. [Full
Review]
Gowtham
Thotapalli
Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the
standard licensing fees. [Full Review]
Somasundar
am N
Pricing is on an annual basis. Blue Prism is around 8,000 GBP while other tools vary between 3,000 to 6,000 USD. The standard
licensing fees for Blue Prism are around 3,000 to 4,000 USD for a partner. In addition to the tools, you have implementation costs
to consider. There are no additional fees. [Full Review]
16

See 15 reviews >>Kryon RPA
Overview
The Kryon RPA Platform sets the standard for secure, scalable and cost efficient robotic process automation management and
optimization. It’s also among the most business-user friendly platforms on the market.
SAMPLE CUSTOMERS
HPE
TOP COMPARISONS
UiPath vs. Kryon RPA … Compared 52% of the time [See comparison]
Blue Prism vs. Kryon RPA … Compared 15% of the time [See comparison]
Automation Anywhere (AA) vs. Kryon RPA … Compared 9% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Insurance Company … 10%
TOP INDUSTRIES
Insurance Company … 14%
Energy/Utilities Company … 7%
Consumer Goods … 7%
COMPANY SIZE
201-1000 Employees … 44%
17

Continued from previous pageKryon RPA
Adam
Staude
The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest
advantage. I do like the feature if you find an opportunity that it is very simple to export the recording of that process and import it
into Kryon Studio as a starting point to build that automation. It's a really good tool for our business process managers because they
can take all that information to their constituents in their departments. Even if it's not robot automation, they have an opportunity to
improve the proc... [Full Review]
ITConsul959
1
The recording capability is valuable because of the amount of data it captures automatically. It's quite good. It means less
development, and fewer configuration settings to fill in after you're done. It's quite easy to use, end-to-end, minus the Process
Discovery piece. The ease of use is probably the best part about it. For developers, the program is very user-friendly. [Full Review]
RpaDevelc8
a8
The simplicity of it: Kryon was very easy to learn and implement. The learning curve was very small. It didn't take a lot of time to set
up or go live. It is easy for business users to utilize. Mostly, it is a visual based tool. You don't need any expert coding knowledge.
Even if you don't know anything about coding, a couple of weeks training should do the trick, as long as you are able to identify the
logic behind whatever task you're going to automate. [Full Review]
Justin Kruse
Its ability to work with multiple platforms within the same application or "wizard". Some of the SQL functionality has also been
extremely helpful. All of our platforms are homegrown. We don't use an out-of-the-box software, which makes our availability to
using RPA software suites pretty limited. Then, you have a product like Kryon which is flexible. We use PowerBuilder as our
application building codex. Kryon adds flexibility when we have the functionality of SQL, where we can take sets of data out of the
back-end and run complex computations or d... [Full Review]
Adam
Staude
Our company has seen crazy growth over the last 10 to 12 years. We have been up 20 percent year-over-year for that amount of
time. Without some of this automation, we would not have the time to invest in developing a full solution or custom applications to
handle some stuff because things are changing so quick. It's not worth the investment or there is not enough time to keep up.
Constantly hiring more people isn't always an option either. It's sort of a necessity with the growth that we've seen to use this to
help with some of the pain points that ... [Full Review]
ITConsul959
1
Kryon has saved us a bunch of money and time. Specifically, it sends reminders out for claims that have not been actioned after a
set period of time; for example, dormant claims, which haven't been updated or touched in five years. We actually created a job to
send out reminders to the brokers to try to get updates. Since then, we've been able to close numerous claims and therefore
reduce our reserves by literally millions of dollars. It has provided overall money savings and overall time savings. We've got
dashboards that show our overall stats fro... [Full Review]
RpaDevelc8
a8
It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans
definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to
make errors once in a while, but the solution has almost zero percent errors. We are able to cope with our clients's demands. No
matter how much volume they throw at us, we are able to get it done quickly. That is where we see the biggest returns. If a client
gives us a new task, and it is a recurri... [Full Review]
18

Continued from previous pageKryon RPA
Adam
Staude
Process Discovery is brand new. We are on 19.1 for it. I know on 19.2 that they change the architecture completely. From talking to
some other companies that use this, it sounds like we are missing some pretty big features that we will need. We will be doing an
upgrade here in the near term. In general, Kryon's upgrade process is basically uninstall/reinstall at this point. They don't have an
easy way to upgrade the software in place, which would be an added benefit. The process is not difficult. We have just a handful of
robot machines with high av... [Full Review]
ITConsul959
1
Process Discovery currently is not working for us. It's not giving correct information, correct stats. It's an issue that is currently open
with Kryon as a ticket that they are investigating. In our instance, it did not function as advertised. As a result, business analyst hours
haven't factored in because Process Discovery is generally the piece that's supposed to save business analyst time. As of right now,
we've saved no time in that area. Also, troubleshooting and debugging could be improved. It's missing a proper debugger. It's very
difficult, ... [Full Review]
RpaDevelc8
a8
While it does help reduce manpower, we still do require manpower because there are some processes and steps that we cannot do
with automation. It may be too sensitive to be done by automated processes. In those cases, we still need manpower. It does help
to identify which tasks can be automated based on Kryon functionality, until you have close to 50 multiple tasks from one client. As
soon as we automate any one of our top volume drivers, we try to understand how we can automate the next one orthe next
highest volume driver. We have tried to use Kry... [Full Review]
Justin Kruse
The read from screen functionality needs improvement We still do a lot of stuff in the user interface. Finding UI information and split
UI need improvement. I would like them to add more functionality from Excel, especially when you pull data from Excel. We've had a
lot of good success using this solution for the full-cycle of automation from the discovery of processes to turning on the automation
and scaling it up. We would like to see having a little more specific documentation, or some of the examples be easier to find. One
of the big things that... [Full Review]
Adam
Staude
They license per robot and we have 25 robots. You get so many robot licenses and can allocate those licenses to either attended,
unintended, or Process Discovery bots. If you have 25 licenses, for example, you could have 20 automation bots and five process
discovery. This allocation is flexible. There are also maintenance costs. [Full Review]
GururajSubb
arao
Our licensing cost is close to $80,000 US per year and that includes the server, Studio, and both attended and unattended bots.
There are no costs in addition to the standard licensing fees. [Full Review]
Jared Wright
There are different pricing levels for every bot or unattended bot. You can buy however many you want. You'll need an additional
virtual machine for it to work on. You can get multiple attended bots if you have users who have Windows machines. You can run
those locally on their machines. [Full Review]
19

See 6 reviews >>IBM Robotic Process Automation (RPA)
Overview
IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally
performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to
focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation
Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and
manage multiple RPA bots, and better handle business process exceptions.
SAMPLE CUSTOMERS
The Hanover Insurance Group
TOP COMPARISONS
UiPath vs. IBM Robotic Process Automation (RPA) … Compared 55% of the time [See comparison]
Blue Prism vs. IBM Robotic Process Automation (RPA) … Compared 9% of the time [See comparison]
Automation Anywhere (AA) vs. IBM Robotic Process Automation (RPA) … Compared 9% of the time [See comparison]
COMPANY SIZE
20

Continued from previous pageIBM Robotic Process Automation (RPA)
AnimeshJain
The ability to do screen-level automation becomes key, and people can connect to it. Especially extracting data from a legacy
application, putting information into an Excel, running some macros, etc. Those are well-defined use cases from an RPA
perspective. [Full Review]
Luis Benitez
I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform;
but not only the developers or the techy people, also the business. One of the things I want to do is empower different business
units to be able to do their own automations, so that I, from IT, don't become a bottleneck, but rather I empower others and I enable
others to be successful. [Full Review]
Directore37f
It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then
implement this product within a very short period of time, as it is very user-friendly. [Full Review]
HeadOfDae1
7b
The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical
operations which can be highly automated. At this stage though, we are not using AI. I think that is the next step. Today, we are
mostly focused on taking the human element out of processes. The next step for us before we can deploy to scale will be solving
for exception handling. We think AI can help with this. [Full Review]
AnimeshJain
Speed. That's the key. When you create a transformation-type of a program, just the discovery itself usually takes between six to
eight weeks. But in six weeks you can actually take a robotic solution and move it all the way into production. So speed is definitely
the key here. Cost as well, not just from a software perspective, but cost from an enterprise perspective. Since it's not inclusive, in
terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin
teams, to create ne... [Full Review]
Luis Benitez
It allows us to transform the processes that we have so that, again, the simple tasks that happen on a day to day basis, but that are
very time consuming, can be done by machines. Then we can have our people focus on the things that truly do matter, where we
do need human creativity to make decisions. [Full Review]
Directore37f
From a business users perspective, all they care about is the dashboarding and reporting feature. It is very easy to take a
dashboard or report, then use that report for their own internal purposes. [Full Review]
21

Continued from previous pageIBM Robotic Process Automation (RPA)
AnimeshJain
Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it,
because some people have Chrome, some have Internet Explorer, etc. Allow it to be browser independent. Integration with PDFs:
Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. An
additional enhancement would be: How do you connect to your Microsoft Exchange Servers? Right now, the connection forces
Microsoft Exchange to expose a port. Some e... [Full Review]
Luis Benitez
One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that
we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when
we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we
wouldn't have to go back and adjust every time. [Full Review]
Directore37f
I would like more drag and drop type of features. If you look at some of the competition, they do provide that scalability feature,
where a user who doesn't know anything about automation can work off of it using a bunch of drag and drop things. That is what
our clients are looking for. I would like it to do pretty much everything out-of-the-box without any need for any customization.
However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it
out-of-the-box as-is. [Full Review]
22

See 2 reviews >>Kofax RPA
Overview
Eliminate Errors by Automating Data Gathering and Input
Reduce error-prone, manual data entry and complete processes the same way, every time, resulting in more accurate, reliable
outcomes. Automate virtually any activity that involves accessing and acting on information.
Increase Operational Efficiency with Intelligent Software Robots
Streamline the collection of important business data so you can stop draining your budget and resources. Infuse speed,
intelligence, efficiency and quality into your business processes while freeing up your employees for more valuable work.
Lower Development Costs without the Need for Coding
Develop robotic automation processes to automatically run complex integrations and access any web data source with... [Read
More]
SAMPLE CUSTOMERS
Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red
Cross, Alegri, Capita
TOP COMPARISONS
UiPath vs. Kofax RPA … Compared 35% of the time [See comparison]
Blue Prism vs. Kofax RPA … Compared 28% of the time [See comparison]
Automation Anywhere (AA) vs. Kofax RPA … Compared 10% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
K 12 Educational Company Or School … 9%
23

24

Continued from previous pageKofax RPA
KofaxRPA67
7
We have a little bit of experience with Kofax and a lot of people are working on it. If you scan and import what we have, it's a couple
of million users. It is a large environment that we have for Kofax RPA support right now. [Full Review]
KofaxRPA67
7
This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next
release. It would be very handy if you can connect directly to the ERM or ERP system. [Full Review]
25

See 2 reviews >>NICE Robotic Automation
Overview
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center.
Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to
perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer
requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the
need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can
increase when demand does.
SAMPLE CUSTOMERS
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
TOP COMPARISONS
UiPath vs. NICE Robotic Automation … Compared 43% of the time [See comparison]
Blue Prism vs. NICE Robotic Automation … Compared 30% of the time [See comparison]
Automation Anywhere (AA) vs. NICE Robotic Automation … Compared 11% of the time [See comparison]
26

Continued from previous pageNICE Robotic Automation
Business26
84
The ability to capture screens and do whatever you want with them is one of the most valuable features. Also, I haven't seen a lot of
issues with the connectivity of NICE. The program, itself, is able to connect to quite a lot, and that's their strong point. At times the
connectivity has not been stable, but that's probably more due to the systems we use. We've had quite good support from NICE to
build some custom DLLs to get the connectivity working, because we use a lot of programs that are built in-house, so no other
company has them. But they ma... [Full Review]
Nicola
Bentham
The standout feature is that we've been able to change it completely, visually. It has got icons, you can go into links, it's very
colorful. We changed the whole look and feel of it in January. We developed all that last year with the developer. Guidance at other
places can be a script, a Word document, or some sort of application which is there for the agent to go through while doing sales.
What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to
move around when they want, ... [Full Review]
Business26
84
Using NICE, we've reduced quite a lot of man-hours and saved a lot of money already, with the automations we have running now.
One of the automations deals with canceling customers' orders. We have it live in six countries and, in four weeks' time, we have
saved about 500 man-hours with it, processing over 4,000 requests. Of those, 2,500 were successfully canceled, and the rest were
not because the status of the order was too advanced, so we couldn't cancel it anymore. Only about five percent failed because of
the robot itself. So that is quite a hi... [Full Review]
Nicola
Bentham
In terms of results, we tracked it when we first launched it. We had a pilot team using it and we tracked customer satisfaction
through NPS. There was an increase in customer satisfaction. We increased our NPS overall by four percent within the first four
weeks, and it's been going up. And we did tracking around employee engagement, in terms of their sense of how they felt they
were being supported by the system, and they felt better. It did have a positive impact. Overall, with the RTI client, it improved our
average call-handling time on every typ... [Full Review]
Business26
84
Community-wise, NICE is not really big, especially if you compare it with competitors like UiPath, which is the biggest right now in
terms of community. NICE opened their Dojo, their learning platform, for us as we are an enterprise client, so we can use that. I don't
know how it is for other customers, but I can imagine it's quite hard to find any documentation about NICE or how about how to use
the tool, so that that can be improved. In version 6.6 there are some bugs, and sometimes it's shaky when you touch stuff. For
example, you can't undo some... [Full Review]
27

See 2 reviews >>Pega Robotic Process Automation
Overview
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work
that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling
financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
SAMPLE CUSTOMERS
eBay Enterprise, M&I Bank
TOP COMPARISONS
Blue Prism vs. Pega Robotic Process Automation … Compared 34% of the time [See comparison]
UiPath vs. Pega Robotic Process Automation … Compared 29% of the time [See comparison]
Automation Anywhere (AA) vs. Pega Robotic Process Automation … Compared 12% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
28

Continued from previous pagePega Robotic Process Automation
SrArch893
The case management and UI capabilities were the most valuable, though the integration capabilities were also quite useful. We
also liked the DCO methodology as it reduced the build effort because some of the development (flow) was created during req and
design phases. [Full Review]
Ahmed
Emad
The most valuable feature is the user Interface. You can create a user interface that can interact with a human being for attended
robots and that will optimize, for example, customer service processes by simplifying the desktop and the screens they need to use
from different systems. [Full Review]
SrArch893
* DCO methodology helped reduce the development time. We could discuss the UI layout with the business users during
requirement phases. * It helped cut short the release cycle by almost 40% compared to the previous solution. [Full Review]
SrArch893
* The way integration classes are created could be improved. * At the time when I worked, XML anyType was not supported. * Rule
versioning and deployment to enable parallel development could still be improved [Full Review]
29

See 2 reviews >>HelpSystems AutoMate
Overview
Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts
invoicing.
SAMPLE CUSTOMERS
Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom
International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot
Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
TOP COMPARISONS
UiPath vs. HelpSystems AutoMate … Compared 14% of the time [See comparison]
IBM BPM vs. HelpSystems AutoMate … Compared 6% of the time [See comparison]
Integrify vs. HelpSystems AutoMate … Compared 5% of the time [See comparison]
30

Continued from previous pageHelpSystems AutoMate
Mangr677
This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after
only two weeks of internal training. Compared to other products, the pricing model for this solution is much more convenient,
flexible, and adaptable to the Portuguese reality. Key automation features: email, FTP/SFTP, OCR, ODBC, terminal emulation. Main
benefits: Full Client-Server Architecture, Multi-Machine Execution, Centralized Management Interface, Graphical Workflows, Intuitive
Task Development & Debugging. [Full Review]
it_user2668
05
It's difficult to say which feature is the most valuable as there are so many, each a must-have for any automation system. A great
feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I
asked for a few years ago and that was added. [Full Review]
Mangr677
While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product
like UiPath. Specifically, the Automate Enterprise interface needs improvement. When you are promoting packages within the
environment, it is easy to extract an import, but it would be better to have it all in the same console. As it is now, you have to extract
the package separately. The environments should be able to communicate; you push the button, click on deploy, and it goes
straight to the production environment.... [Full Review]
it_user2668
05
I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice. Showing
the global variables of a workflow in a task when you select it, which variable some result should be stored in. Now, you can't see
the global variables but have to type them, which works but isn't ideal. [Full Review]
31

WorkFusion
Overview
WorkFusion RPA Express is free, enterprise-grade software that enables business users to integrate core systems and automate
transactions. It's easy to install and can run on a laptop or a single server, with features that operations team pay for right now.
SAMPLE CUSTOMERS
TOP COMPARISONS
UiPath vs. WorkFusion … Compared 45% of the time [See comparison]
Blue Prism vs. WorkFusion … Compared 13% of the time [See comparison]
Automation Anywhere (AA) vs. WorkFusion … Compared 11% of the time [See comparison]
32

Answers from the Community
How should I calculate ROI for RPA? How should I measure RPA success?
Many members of our community are looking to understand how to calculate the ROI of an RPA deployment. Is it
based on cost reduction, revenue impact, compliance, experience enhancement for employees and/or
customers, or something else?
What's the best way to measure the success of RPA?
Scott
Francis
I'd advise a different approach, outlined in this blog post: "How to turn ROI into ROMG with RPA" - https://www.bp-3.com/blog/roi-into-
romg-with-rpa/ 1. Look for areas of friction in collecting, receiving, or recognizing revenue! 2. Look for areas where your clients
experience friction working with you! 3. Combine RPA with process, decisioning, and AI to fully capture value opportunities to generate
that OMG reaction.
Amol
Gajbhiye
ROI calculation based on the below parameters: 1. The total budget for development and implementation of RPA 2. Percentage of
automation of the process 3. Expected effort savings based on point 2 4. Actual effort savings post implementation These are very
standard parameters to come up with ROI but there are other factors that depend on actual process and environment which help to
come up with actual ROI.
reviewer94
9524
I had the opportunity to speak at an RPA vendor event and this is what I said: Each RPA processes may have these quantitative effects:
- Reduction of manhours (obvious!) - Reduction of Total Throughput Time - Increase of frequency - Increase in volume - Avoidance of
license cost (if legally possible) - Reduction of outsourcing/transfer to insourcing And also these qualitative (or maybe quantifiable but
costly to measure) effects: - Customer satisfaction - Data quality - Reduction of human errors - Reduction of off-office hour task -
Service quality - Trigger for Business Process Re-engineering (BPR) Furthermore, once you have a substantial number of processes
automated, as an aggregated effect: - Reduction of overtime work (quantitative) - Transition to more value-added work (qualitative) -
More reduction of outsourcing/transfer to insourcing - More Business Process Re-engineering (BPR)
See all 14 answers >>
33

How do you plan for a security review for RPA?
Is it required in your company to conduct a security review before purchasing robotic process automation
software? What are the common materials you use in the review?
Do you have any tips or advice for the community?
Any pitfalls to watch out for?
Birinder
Singh
See here http://bit.ly/2WCIR53 Recognize the potential security risks associated with the Robotic Process Automation in an
organization. Understand what features are available out of the box from the solution being deployed. For instance, if a solution being
deployed is architecturally security supportive then we can make use of it to its best. Apply best practices while implementing and
deploying an organization-wide RPA solution. The key to avoid security breaches is to first identify various potential security risks
associated with an RPA project. The risks that a company must consider may include one or all of the following: - RPA robots may have
access to the credentials that are normally possessed and used by a human worker. - Robots may have access to company privileged
information. This information can be anything from personal staff data to financial data. -There is also a risk of unauthorized
modification of automation workflows or their...
Vickram
Nehra
Various factors contribute towards our assessment of fitment and security of a tool for our development and production environment.
These include the tool features and how the end product is likely to compromise my production environment. We need to ensure that
our production environment is itself not vulnerable, the tool or a technology may just get exploited. We do look for how secure a tool
or technology is before making a decision to use it. You should ask for the vulnerability assessment report and best practices from the
vendor. Then it is generally a good practice to perform a threat modeling with the vendor to ensure all basis are covered.
Sukrutha
Kini
In my view, we should ask the vendor of the tool to do the security review and share the report and certificate. I am sure they do a
periodical review of their tools.
34

What's the best way to trial RPA software?
We all know it's important to conduct a trial or do a proof of concept as part of the buying process for robotic
process automation.
Do you have any advice for our community about the best way to conduct a trial or PoC?
How would you conduct a trial effectively? Are there any mistakes which should be avoided?
Kal Rabb
A few simple rules - Pick a 'real' process to automate - Make it complex enough (but not too complex) so people don't say "I could write
a macro in excel in a couple of days …" - If integrating with systems, make sure you can get access to them (i.e. IT won't shutdown
access if a 'bot starts using them) - Make sure you are using real data - Keep the project small (you want to see output in 2-4 weeks) -
Make sure the people who would benefit from, or be affected by (the automation) are involved Well, maybe that is more than a 'few'.
But, it's a good question, and when my clients often stumble.
Michelle
Mesina
• Pick the high-volume processes and ideally with multiple interfaces to see the capability of the solution you are testing. • The
complexity of the processes also helps; however, this will also determine the time it takes for the POC to be completed. If you have the
time, choose a complex process that’s repetitive and high volume. You will get most of the benefits here. • Critical items during the
POC creation: o Real data in a test/dev environment o How the automation will be triggered aka trigger point (is it attended or
unattended – what is your priority? what are the advantages and disadvantages) o Be clear on your nonnegotiable o Process map of
the current process with real timing immediately determines the effectiveness of the POC (Bot) o Determine success measures at the
on-set (TAT, Customer experience, potential soft and hard savings) o Clear timelines of the POC...
MBFolger
There is significant work involved before the trial or PoC begins. RPA is not a one-and-done quick fix. It's a company-wide initiative that
requires stakeholder buy-in, clear understanding of objectives and expected returns, expertise to
design/build/monitor/maintain/change workflows as they evolve over time. There are infrastructure considerations. Governance and
steering to ensure you're building for now and the future. Look for these aspects in the processes you want to include in your pilot:
rules-based and repetitive, accesses structured data, is high-volume, is stable, is performed by more than 1 FTE. For each workflow you
select, it's essential to build the business case around it. ROI is different for every process. Labor savings is an obvious one, especially
if you have numerous FTEs dedicated to performing those tasks. We also encourage clients to consider: 1) optimized operational costs
2) Reduced cycle time 3) Increased quality of work (eliminate rework, errors, variance) 4)...
35

About this report
This report is comprised of a list of enterprise level Robotic Process Automation (RPA) vendors. We have also included several real user reviews
posted on ITCentralStation.com. The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure
that they provide reliable opinions and not those of product vendors.
About IT Central Station
The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users think
before we buy electronics, book a hotel, visit a doctor or choose a restaurant. But in the world of enterprise technology, most of the information
online and in your inbox comes from vendors but what you really want is objective information from other users.
We created IT Central Station to provide technology professionals like you with a community platform to share information about enterprise
software, applications, hardware and services.
We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an environment
where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource, ensuring you get
access to the right information and connect to the right people, whenever you need it.
IT Central Station helps tech professionals by providing:
• A list of enterprise level Robotic Process Automation (RPA) vendors
• A sample of real user reviews from tech professionals
• Speciﬁc information to help you choose the best vendor for your needs
Use IT Central Station to:
• Read and post reviews of vendors and products
• Request or share information about functionality, quality, and pricing
• Contact real users with relevant product experience
• Get immediate answers to questions
• Validate vendor claims
• Exchange tips for getting the best deals with vendors
IT Central Station
244 5th Avenue, Suite R-230 • New York, NY 10001
www.ITCentralStation.com
reports@ITCentralStation.com
+1 646.328.1944
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Robotic Process Automation RPA Report From IT Central Station - Septeber 2019

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