9. 11PwC Digital Services
Prototype
& Test
Digital
Business
Ideation
Define
MVP
Sprints
Understand
Identify &
Assess d.quarks
Observe
d.quarks
Lighthouse
Projects
The agile and iterative path to digital business
Digital Transformation
RoadmapPwC’s Digital Services
11. PwC’s Digital Services
Project example: Using Design Thinking to develop a digital product that
is wanted by the customers.
PwC’s Digital Services 13
12. PwC’s Digital Services
Project example: Current distribution process of our client with a
3-stages distribution.
PwC’s Digital Services 14
Manufacturer Wholesaler Installer Customer
3 14
13. PwC’s Digital Services
Project example: The new digital business idea changed the 3-stage
distribution from a B2B to a B2C Business Model.
PwC’s Digital Services 15
Manufacturer Wholesaler Installer Customer
15
17. PwC’s Digital Services
Customer Experience
Digital customer profiles
Personalized offerings
Customer data driven
business models
Individualisiertes Nutzererlebnis 19PwC’s Digital Services
19. PwC’s Digital Services
Open Digital
Digital Ecosystem
Platform based
business models
Network for value creation
21PwC’s Digital Services
20. PwC’s Digital Services
We map each identified business model to one of five archetypes to
identify all required capabilities
Technology-
enabled
Digital extension to
the product
Transaction-
oriented
From product to
service (e.g.
pay-per-use)
Customer
Experience
Customer experience
first (personalized and
data driven)
Solution-oriented
A holistic approach to
customer needs
(E2E solutions)
Open Digital
Generating value for
the customer in an
open ecosystem
(platform business
models)
22
21. PwC’s Digital Services
46 fundamental digital capabilities are necessary to establish digital
business models
Digital Trend Detection
Digital Value Chain
Digital in R&D
Digital Incubator
Digital Business
Development
Supply Chain Integration
Smart Logistics &
Transport
Supply Chain Intelligence
Digital Manufacturing
Digital Marketing
Community Management
Smart Portfolio Lifecycle
Product & Service
Exposure
Sales & Customer
Analytics
Smart Commercial Model
Customer Engagement
Omni-Channel
API Management
Value Enablers
Value Design Value Creation
Agile Collaboration
Participation
Digital Culture
Development
Workplace Design
Culture
IP Management
IT & Media Contract
Management
Privacy Compliance
Management
Legal
Enterprise
Performance
Digital Finance
Operations
Digital Costing
Finance
Value Delivery
Agile IT
Digital Trust
Data Lifecycle
Mobile
Social Cooperation
Service-Oriented
Technology Mgmt.
Infrastructure
Management
Big Data
IoT
Technology
Digitized Sourcing
Digital Vendor
Ecosystem
Procurement
Intelligence
Procurement
Strategic Business
Alignment
Strategic Workforce
Planning
Personalized
Employment
Digital HR
Operations
HR
Individualized Dev.
& Coaching
Digital
Employability
People Performance
Management
DIGITAL STRATEGY
PwC’s Digital Services
23
22. PwC’s Digital Services
People & Skills Organization
Processes Technology
Four dimensions of a Capability:
24PwC’s Digital Services
23. PwC’s Digital Services
More information
in the book or
www.dquarks.com
https://twitter.com/PwC_dquarks
https://www.linkedin.com/groups/8582435
25PwC’s Digital Services 25
24. PwC’s Digital Services
We developed
d.quarks cards
in order to quickly
assess relevant
capabilities
26PwC’s Digital Services 26