The Psychological Considerations in Inclusive Design for the Acquired Disabilities (Caleb Tang)
There are many products and services that are designed inclusively to accommodate people with a wide range of needs, including people with disabilities. Designers were often conditioned to design for single disability with reference to disability category such as vision, hearing, motor, cognitive and speech. Each barrier to disability condition was addressed separately by adhering to best practice or implementing an accessibility tool. While this solves many of the technical barriers, the overall user experience for people with disabilities is often not considered. Disabilities are not homogenous; people can experience multiple disabilities in different degrees, and most importantly,the majority of individuals with disabilities acquire them during their life. This presentation discuss how the Model of Grief can be used as a framework to tackle the experience element especially for people acquiring disabilities.
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The Psychological Considerations in Inclusive Design for the Acquired Disabilities (Caleb Tang)
- 1. UXPA 2014 London Acquired Disabilities 24th July 2014 Caleb Tang UX and Accessibility Consultant UXPA UK | Treasurer
- 3. 1 billion and more people currently living with disability 2011 WHO World report on disability
- 5. 5 @calebtang The 1 in 5 you mention did not seem to reflect people around me
- 6. Many people with disability do not consider themselves disabled 6 @calebtang
- 7. Many people with disability do not consider themselves disabled 7 @calebtang Disability can be hidden
- 8. Many people with disability do not consider themselves disabled 8 @calebtang Disability can be hidden Many uncomfortable to admit
- 9. Many people with disability do not consider themselves disabled 9 @calebtang Disability can be hidden Many uncomfortable to admit Many unaware about their condition
- 10. We all know Disability is categorised by vision, hearing, motor, cognitive, speech etc Blind people use screen readers, Deaf people understand sign language etc
- 11. We have tools, guidelines, policies and some design patterns
- 12. We are doing great job… and should continue to challenge ourselves
- 14. 14 @calebtang I wasn’t aware of this (accessibility) feature
- 15. 15 @calebtang It’s good that they have these features, but it is still hard to use…
- 16. Only 17% of disabled people are born with their disability
- 17. Born vs. Acquired disability
- 18. Born • Comfortable with their access methods (formal training) • Expert and confident Acquired • Experience loss of abilities (stages of grief) • Have to learn alternative access methods • May not able to learn or use access methods up their potential • May experience multiple challenges as a result of the loss
- 20. Gradual • Unaware of the gradual development of disability • Start preparing and learning new ways to live • Trying to do as much as possible while they can • Swing between “abled” and “disabled” Sudden • Takes longer to learn • Comparing to the mental model during the abled days • Frustrated, angry, lack of patience, feeling hopeless etc
- 22. Aware • May take action and accept needs for their condition • May prepare for their future (learn new skills) Unaware • Would not associate themselves with accessibility features • May experience sudden loss when they aware
- 23. Denial Anger Bargain Depress Accept Model of grief - Elisabeth Kübler-Ross
- 25. Denial Bargain Depress Accept Why me? Not fair!! Anger
- 26. Denial Depress Accept There may be way to turn this around Anger Bargain
- 27. Denial Accept I’m just a useless creature Anger Bargain Depress
- 28. Denial I’m not disabled, I’m just doing things differently Anger Bargain Depress Accept
- 29. Where we place them
- 30. What we call them
- 32. How we present them
- 33. We should stop labelling accessibility. Think Preference.
- 34. Accessibility is good design. Think accessible by default. Think design to avoid barriers.
- 35. People acquire disabilities. And it is journey full of challenges. Think design to impact.