Technology (when strategically and practically applied) provides increased accessibility and quality to Higher Education. This presentation was made by USHE Assistant Commissioner and Chief Information Officer Dr. Steve Hess to the State Board of Regents October 29, 2010.

1. 2020:
Leveraging IT to achieve
USHE’s goals

2. IT Opportunity in HE
 The current model for HE may
become financially unsustainable,
making college increasingly
inaccessible to students.
 Technology is a disruptive force to HE.
 Technology (when strategically and
practically applied) provides increased
accessibility and quality to HE.
 Current progress at USHE institutions.
 Possible Regents’ recommendations.

3. IT Opportunity in HE
 The current model for HE may
become financially unsustainable,
making college increasingly
inaccessible to students.
 Technology is a disruptive force to HE.
 Technology (when strategically and
practically applied) provides increased
accessibility and quality to HE.
 Current progress at USHE institutions.
 Regents’ recommendations for future.

4. The Rising Cost of Higher Ed
Current
numbers
circulating
 439%
 147%
 106%

5. Impact of the Recession
 ↓ Budgets
 ↑ Tuition, ↑ student debt
 ↑ Tuition dependency
 ↓ State resources allocated
 ↑ Reliance on private and federal funding
 ↓ Access (low income, first generation
students)
 ↓ Reduction in student completion rates
 New normal is cost management and greater
productivity
 Financing problems are structural, not short-
term

6. Thriving in the Paradox of HE
 To survive the university and colleges
must break with tradition,
◦ but to thrive they must build on what they
have always done best.
 Technology investment in teaching,
administration, research and public
service can bring down the cost and
improve quality.
Clayton Christensen Manuscript: University DNA
Speaking of Harvard University

7. IT Opportunity in HE
 The current model for HE may
become financially unsustainable,
making college increasingly
inaccessible to students.
 Technology is a disruptive force to HE.
 Technology (when strategically and
practically applied) provides increased
accessibility and quality to HE.
 Current progress at USHE institutions.
 Regents’ recommendations for future.

8. Berkman Center for Internet & Society at Harvard University
“Born Digital in Video: Overload”
http://cyber.law.harvard.edu/interactive/projects/digitalnatives/2010/09/ov
erload
Born Digital Assignment

9. Disruptive technology
“Disruption is a positive force. It is the
process by which an innovation
(technology) transforms a market
whose services or products are
complicated and expensive into one
where simplicity, convenience,
accessibility and affordability
characterize the industry.”
Clayton Christensen: Disrupting Class

10. Top 10 New Disruptive
Technologies Impacting Higher
Education
 Cloud computing
 Mobile phones and tablet devices
 Social communication and collaboration
 Social analytics
 Video, interactive, streamed and on demand
 Context aware computing
 Flash memory
 Ubiquitous computing
 Electronic Textbooks
 Improved Learning Management Systems

11. Hype Cycle for Education (Gartner,
2010)

12. Disruptions May Affect Growth

13. Disruptive Technology
Public Higher
Education
For-Profit Institutions, Internet
Library & Research Information
Professional Degree / Certificates
Tutoring / Advising
Knowledge Creation
Lifelong Learning
Library & Research Information
Professional Degree / Certificates
Knowledge Creation
Tutoring / Advising
Lifelong Learning
Possible?
Recording Industry
Motion Picture / TV
Newspapers / Periodicals
Traditional Library
Apple
Netflix, Hulu
Google, MSN Live, CNN
Google

14. Bill Gates’ View on HE Future
 Five years from now, on the web for
free, you’ll be able to find the best
lectures in the world
 College needs to be less “place-
based”
 University education is just too
expensive
 Technology is the only way to bring
education cost back under control and
expand access.
Bill Gates

15. Most HE Services are Online
 Courses
 Libraries
 Labs
 Text books
 Classrooms
 Administrative processes and services
in HR, finance, students, etc.

16. Competition
 Online and commercial courses,
modules, objects
 For-profit colleges offering a blended,
flexible experience
 Google digitizing all scholarly books,
periodicals, AV materials
 Search engines, answer engines
 Offerings that satisfy student as
consumer

17. Possible Shifts in
Environment• From institution to course creators
Accreditation
• From classrooms to mobile devices
Course delivery
• Break from institutions, selling
“branded courseware” around the
world
Tenured
professors
• New courseware builder, aggregator
enables any expert to create/sell their
own courses
Courseware
creation
• Erodes as students face faster, better,
cheaper “status” options
Granting of
diplomas

18. Challenging the Teaching
Model
 Student Portfolios
 Immediate Student
Feedback
 Course Management
Systems
 Virginia Tech Math
Emporium
 Mission Early College High School
 The National Center for Academic
Transformation

19. Open Content Initiative
Gates Foundation funding is available
to develop online courses that increase
access and success in higher
education.

20. Curricular Resources
Online
 Wikipedia
 Academic Earth
 Open
Educational
Resources
 You Tube Edu
 The Big Think
 I Tunes U

21. Engaging the Classroom

22. Born Digital: Student
Expectations
They are digital natives and …
• Used to receiving info
very fast
• Like to parallel process
and multi-task
• Prefer graphics over text
• Prefer random access
(hypertext)
• Function best when
networked
• Relate to one another in
ways mediated by digital
technologies.
• Thrive on instant
gratification and instant
rewards
• Prefer games to “serious”
work
• Expect to create the
context of their online
experience
• Perceive information to be
malleable; it is something
they can control and
reshape in new and
interesting ways.

23. More Digital Expectations
Students expect to be digitally immersed
…
• Information online, not “in
line”
• Information on-demand,
free of place or time
• Blended classroom and
online experiences
• Flexible coursework
schedules for working
students
• Relevant and timely
content
• More team collaboration.
• More content from
multiple sources
• Interactive content from
voice, video and data
• Ability to contribute, as
well as consume, content
and knowledge
• Social collaboration and
networking is integrated
or encouraged in
coursework
• Learning experiences
appeal to both intrinsic

24. USHE Technology-Assisted
Learning
0.113%
0.131%
0.048%
88.128%
1.313%
8.427%
1.822%
Total
Broadcast
Correspondence
Electronic Media
Face-to-Face
Interactive Audio/Video
Online
Technology-Enhanced

25. IT Opportunity in HE
 The current model for HE may
become financially unsustainable,
making college increasingly
inaccessible to students.
 Technology is a disruptive force to HE.
 Technology (when strategically and
practically applied) provides increased
accessibility and quality to HE.
 Current progress at USHE institutions.
 Regents’ recommendations for future.

26. How IT contributes
 Accessibility
 Affordability
 Efficiency
 Simplicity
 Accountability
 High Quality

27. How IT Contributes
Move
Online
• Move most processes, applications and services online.
• Move selected courses online.
• Once online they are accessible any time and any place.
Savings
• Save time, travel and other expenses.
• Fewer buildings, parking , roads
• Shorter process times, fewer people needed to administer.
• Provide data/key indicators of success delivered in timely
reports and dashboards.
Outcomes
• Accessibility Affordability
• Efficiency Simplicity
• Accountability High Quality

28. Administrative Processes First to
Move Online
On Administration On Faculty On Students
• Payroll, human
resource
management
• Budgeting
• Accounting
• Financial services
• Inventory, asset
tracking
• Building access
• Police information
• Building and
classroom scheduling
• Building access
• Heating / Air
Conditioning
• Utilities
• Security alarms and
surveillance
• Sprinkling systems
• Communication &
collaboration with
students, staff,
colleagues
(worldwide)
• Course info
distribution
• On-line courses
• Media on demand
• Classroom video
capture
• Classroom network
access
• Student Grades
• Research grants,
applications
submissions
• Computational
research
• Access to journals
and other research
data
• Publishing
• Registration, tuition,
financial aid, fees
• Library, research
information
• Course materials
• Faculty and student
communication and
collaboration
• Residential living
• Web access
• Homework, tests
• Online access to
lectures
• Creation, submission
of original papers, art,
music
• Media production
• News reporting
• Complex mathematic,
statistical computation
• Course evaluations
• Campus life

29. Teaching and Learning is Now
Moving Online
 Reduce costs of teaching to $1000/ credit
hr.
 Learning outcomes comparable to
traditional classroom outcomes.
 Reduce cost of delivering a full four-degree
to less than $13,000.
◦ compared to price of $ 28,000 to $106,000 at the
typical public or private institutions, respectively.
 Obtain savings on, buildings, parking lots
etc. and the student’s convenience.
Clayton Christensen Manuscript: University DNA

30. New Teaching Technologies
Address:Recruiting
• Online summer offerings
• Student CRM
• Active-duty Military, students
• Apply Yourself
• College Web Sites with Department Pre-
requisites
Academic Costs
• Mandatory Blended Course Conversions
• Tiered Instructional Support
• Outsourced Instructional Support
• Course Consortia (state, peer institution,
discipline specific)
• Peer Institution & Discipline-specific
Online Course Consortia
Access and Student Success
• Online and Hybrid Core Requirements
• Fully Online Undergrad degrees
• Online Dual Credit Courses
• Student-centered Course Design
• Pre-Matriculation Developmental Courses
• Online Degree Completion Programs
Student Learning
• Web-mediated Learning Resources
• Multi-site Study Abroad Courses
• Global Guest Faculty
• Online-only Faculty Hires
• Semester-Online Teaching Option

31. IT Goals to Support USHE
2020
 ↑ student participation
 ↑ student completion
 ↑ the level of economic innovation

32. Mandatory course conversions – transcending space
constraints
IT: Strategic, Practical Uses

33. IT: Strategic, Practical
Uses ↑ success in high failure gateway
courses.
F2F Online

34. Strategic, Practical
Objectives to Achieve 2020
Goals Employ online faculty
 Help students overcome educational
interruptions (Degree Audit Programs)
 Provide expanded transcripts
 Join Open Content Initiative
 Provide a portal for easy access to
courses at little/no cost. (UEN)
 Negotiate state contracts for electronic
text books (UEN).

35. IT Opportunity in HE
 The current model for HE may
become financially unsustainable,
making college increasingly
inaccessible to students.
 Technology is a disruptive force to HE.
 Technology (when strategically and
practically applied) provides increased
accessibility and quality to HE.
 Current progress at USHE institutions.
 Regents’ recommendations for future.

36. USHE Technology-Assisted
Learning
0.113%
0.131%
0.048%
88.128%
1.313%
8.427%
1.822%
Total
Broadcast
Correspondence
Electronic Media
Face-to-Face
Interactive Audio/Video
Online
Technology-Enhanced

37. % IT Use in U.S. /Utah
Instruction
90
79
78
66
39
32
27
22
0 20 40 60 80 100
Electronic Mail
Course Management…
Internet Resources
Web Sites for Class…
Commercial Courseware
Learning Objects
Computer Simulations
Online Courses
IT Usage in U.S. Instruction
% Usage

38. Utah Education Network
Technology Available to USHE
 Best Networked State
in the Nation, UEN
 Wimba
◦ Shared screens, interactive
whiteboard, archives
◦ Unlimited, synchronous,
online classrooms
◦ Voice tools for discussions, podcasting, etc.
 Movi (HD teleconferencing state, nation,
worldwide)
 Pioneer Online Library
 E media

39. Attached
storage
Other schools’
repositories
UEN media
Video
servers
iTunes U
Virtual meeting
archives
Department
file servers
Cloud Sites
(i.e..
YouTube)
Learning Content Management System
(Equella)
Course Management System
(Blackboard)
TeachStoreConnectAccess Campus Web Portal
Virtual Rooms
(Wimba)
Student web
portfolios
Web-enabled Learning
Landscape

40. Equella Learning Content Mgt
 Discover and connect
media to a course
 Control access and
use
 Faculty control, share
and manage
 Manage course,
department or
program curriculum
 Store student work
and assemble web
portfolios

41. Streaming Video Services
• 23,448 video clips
supporting teaching
• 43,758 streams
delivered in 30 days
• 500,000 video
streams delivered
over the course of a
year
• Serve videos
offered through
iTunes U

42. Single Sign-on to Class Resources
 Blackboard / course
management system
 Proctored exam
scheduling
 Student class feedback
survey
 iTunes U
 Library Reserve materials
 Link to faculty page
 Link to campus map

43. IT Opportunity in HE
 The current model for HE may
become financially unsustainable,
making college increasingly
inaccessible to students.
 Technology (when strategically and
practically applied) provides increased
accessibility and quality to HE.
 Current progress at USHE institutions.
 Technology is a disruptive force to HE.
 Regents’ recommendations for future.

44. Recommendations
 Invest in strategic technology and its practical
application.
 Hire people who are digital natives or
successful immigrants.
 Include technology and student achievement
in campus master plans.
 Collaborate on the development and use of
strategic online courses.
 Provide financial & RPT incentives for
providing higher-quality, technologically
delivered courses and services.
 Take advantage of the national open content,
cloud and software initiatives.

45. A Next Step:
Universities and colleges
will present their specific technology
accomplishments in December
2010.

46. Technology layered on top of old paper, people
centered processes will not always reduce costs.

47. QUESTIONS?
COMMENTS?
stephen.hess@utah.edu