Presented by: Richard Franzi Unintended consequences can wreak havoc on a company. Richard Franzi will share examples of well-known companies who have experienced unintended consequences from business decisions, including Coke, Walmart, Wells Fargo, Volkswagen, Martha Stewart, Kodak, and Pepsi. Richard will speak on what happened, why it happened and what they could have done to better prepare. Attendees will gain insights on how to evaluate their own business decisions differently, as well as key strategies to help mitigate potentially damaging results from unintended consequences.

6. Radio Show and Podcast

7. The law of unintended
consequences is the only
real law of history.
Niall Ferguson
“”

9. Having a lasting
positive impact
on the lives of
my clients

11. Robert K Merton
1910-2003

12. The Law of Unintended
Consequences
“The law holds that almost
ALL human actions have at
least one unintended
consequence.”
“”

13. WARNING
CONSEQUENCES
UNINTENDED

14. The most obvious
limitation to a correct
anticipation of
consequences of action is
provided by the existing
state of knowledge.
“”

15. 1.) Ignorance
2.) Error
3.) Immediate Interest
4.) Basic Values
5.) Self-defeating
Prophecy

27. 1.) S
2.) E
3.) C
4.) U
5.) R
6.) E

28. 1.) Slow down the decision process
2.) E
3.) C
4.) U
5.) R
6.) E

33. 1.) Slow down the decision process
2.) Expand your knowledge
3.) C
4.) U
5.) R
6.) E

35. 1.) Slow down the decision process
2.) Expand your knowledge
3.) Clarify the desired outcome
4.) U
5.) R
6.) E

38. 1.) Slow down the decision process
2.) Expand your knowledge
3.) Clarify the desired outcome
4.) Unify the team
5.) R
6.) E

40. 1.) Slow down the decision process
2.) Expand your knowledge
3.) Clarify the desired outcome
4.) Unify the team
5.) Retain control
6.) E

43. 1.) Slow down the decision process
2.) Expand your knowledge
3.) Clarify the desired outcome
4.) Unify the team
5.) Retain control
6.) Ensure you stay outcome focused

45. There are downsides to everything;
there are unintended
consequences to everything.
Steve Jobs
“”

49. 1.) Slow down the decision process
2.) Expand your knowledge
3.) Clarify the desired outcome
4.) Unify the team
5.) Retain control
6.) Ensure you stay outcome focused

51. SECURE®
Best
Practices
Workshop