With Skype for Business, you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Implementation of Skype for Business can help your organisation increase staff productivity, improve collaboration and lower cost. Agenda: » Overview of Skype for Business » Connect with people inside and outside your company » Web based Conference Meetings » Integration with other Microsoft Applications (Outlook, Word, etc.)

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Enhance Business Communication using
Skype for Business

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4. NetCom Learning – Managed Learning Services

5. Agenda
 Skype for Business Client Desktop Application
 Connect with people inside and outside your company
 Groups, Contacts, and Instant Messaging
 Web Based Conference Meetings and Calls
 Sharing Presentable Content
 Integration with Microsoft Applications
 Outlook, Word and more

6. Skype for Business Client Desktop Application
 General Layout of Skype for Business Client
 Personal Message Bar: How is it used
 Presence: How to use and change Presence
 Overview of Major Icons: Contacts, Conversation History and Meetings
 Search Bar functionality to find contacts and communicate with them
 Audio Device Settings

7. Live Demonstrations
Personal Message: ‘Skype Training Session’
is seen by all your contacts
Presence information indicates your current
status such as Available, Busy or Away and is
color coded for easy viewing. Change your
presence at any time to reflect your status

8. Skype Icons access different functions:
Contacts, Conversation History and Meetings.
Hover over the Icon to identify its function and click the icon to access it.

9. Skype Contacts Tabs
• Groups – Lists all the Groups in your Skype Client
• Status – Presence Indicator of all your Contacts
• Relationships – Identifies the different categories for your Contacts
• New – Contacts that have added you to their Skype Client

10. Audio Device Setup
Prior to making a Skype call, answering a
call or joining a conference call, it is
advisable to set up a primary audio device.
Multiple Skype certified devices can be
added to your computer device via the
USB port. They are recommended for the
best voice quality. However, the
computer’s microphone and speakers can
also be used.

11. Search Bar:
Find someone in your organization.
As characters are entered the matches
appear below

12. Groups, Contacts, and Instant Messaging

13. Topics
• Create a New Group and add contacts to that Group
• Understand the different methods to contact a person
• Instant Message a contact or a group of contacts

14. Add a New Group – click the and a
drop down menu appears
Type the name of the new group
(Skype Test Group) in the bar and a
new group is created with no
members.
Click Create a New Group and a New
Group bar appears at the bottom of
your groups.

15. Add a Contact to a Group by using the search bar to
find the name of the person in your organization or
any Outlook contact.
Names that match the letters typed will appear as
contacts under the search bar as soon as the letters
are entered.
Hover your cursor over the picture and right click in
their picture. A dropdown menu will appear.
Click Add to Contacts List and all your Groups will
appear.
Click the chosen Group and the contact is added to
that group

16. Contacting a Skype user can be achieved in
two ways:
Hover over the contact’s picture and their
contact icons will appear. Select the desired
icon and click to perform the function. This
method is normally used for quick results
(e.g. Instant Message, Calls, etc.)
Right Click in the contact’s picture and a
menu of items will appear. This method is
normally used for a comprehensive list of
items. Select the menu item to perform the
action.

17. Instant Message a contact
In your Skype Contacts list, select
the contact you want to send an
IM, or find them by typing their
name in the Search Bar
Hover over contact’s picture and
click the IM icon to open an IM
Window
Type your message at the bottom
of the conversation window and
press enter to send

18. Instant Message a Group
To send an Instant Message to a Group, right click in the group name and click
Send an IM to the group. Type your message and then press Enter
Group name:
Mema

19. Create a Conference Meeting from a Group Instant Message
To begin a conference meeting with the everyone in the Group IM, simply click
the phone icon at the bottom of the IM Window

20. Multiple IM sessions can occur simultaneously to a selected group of contacts or one contact.
 IM’s are stacked underneath each other on the left side of the IM Conversation Window
 Click the appropriate tab to enter the IM Conversation denoted by the participants
 Messages received while you are in another conversation are highlighted in orange and blink

21. A. Scheduled or unscheduled conference calls:
• Maximum of 250 attendees
• Connect using any device: desktop, telephone or smart device
• HD Video
B. Desktop or Web Sharing:
• Present a PowerPoint
• Collaborate on any programs
• Hold Q&A sessions
• Ask Interactive Polls
• Record and Publish a Session including voice, video and the presentation
• Invite anyone using any computer to a collaborative session via an email invitation
Introduction to Skype for Business Conference Meetings

22. Agenda
 Conference Meeting key terms and definitions
 How to schedule a Conference Meeting
 Begin an unscheduled Conference Meeting
 Conference Meeting Icon Definitions, Locations and Functions
 Presentations
 Share the Desktop, PowerPoint and Programs
 Recording a Meeting/Presentation

23. KEY TERMS
ORGANIZER – Person who creates/schedules the conference call
PRESENTER – Person(s) allowed to control a conference call
ATTENDEE – Guests invited to the conference call
CONFERENCE ID number – a dedicated number assigned to each employee Each
invited attendee must have the conference Id and the bridge number to enter the
meeting
PIN number - a secure 4-24 digit number associated with the Conference ID – allows
employee to initiate an ad-hoc phone conference call
Skype Meeting Options - determines how people join your meeting

24. Scheduled Conference Meetings are created
using your Outlook Calendar via the New Skype
Meeting Option for Skype
To perform this action
Open your Outlook calendar and on the Home
tab, click New Skype Meeting
In the meeting request, add recipients, subject,
agenda, etc. as desired. Once you click New
Skype Meeting the conference dial-in
information is automatically provided to users in
the Outlook calendar invitation

25. The Skype Meeting Options tab
opens a window that determines
the type of meeting and how
participants enter the meeting
Once set to Remember Settings,
the Meeting Options will be used
for all future meetings unless
changed by the Organizer.
Clicking ‘OK’ will set the Meeting
Options for that meeting only

26. To Join a Meeting
Click Join Online in the meeting
reminder, or
click Join Skype Meeting in the
meeting invitation request

27. Joining using a Phone
Dial the Conference Phone displayed in the Outlook invitation from
any telephone
Enter the Conference ID displayed from the Outlook invitation

28. Once the meeting has
begun, they can invite
contacts into the meeting
by using the Invite More
People icon or ‘drag’ a
contact into the call
window from the Skype
Client
Any employee can begin
an Unscheduled Skype
Meeting, by opening the
Skype Client Options
Menu and clicking the
‘Meet Now” option

29. Sharing Presentable Content

30. Sharing Presentable Content
• Conference Meeting icons and associated actions
• Share your desktop
• Share a PowerPoint
• Share a Window
• Collaborate on any document
• Add Attachments
• Hold Q&A sessions
• Ask Interactive Polls
• Record and Publish a Session

31. Review Conference Meeting Icons
The Conference icons are
listed below:
1. Number of Participants
2. Click to View Participants List
3. Invite More People
4. Participant Actions
5. Instant Message
6. Video Call
7. Mute
8. Share Content
9. Hang up
10. Call Controls:
Volume, Dial Pad, Hold,
Transfer and Devices
11. … More Options
12. Call Quality
13. Call Timer

32. Invite a person to the Meeting
Once the meeting has
begun, the Presenter can
invite anyone into the
meeting by using the
Invite More People icon
or by ‘dragging’ a contact
into the call window from
the Skype Client.

33. Two Participants joined the Meeting

34. Attendees can join by phone

35. Presenter Participant Actions

36. Presenter Options for a Participant
The Presenter can hover
over any Participant’s name
and the contact’s contact
information will appear.
Right clicking on any
Participant’s name brings
up a menu of actions that
the Presenter can perform:
• Unmute
• Remove from the Meeting
• Make an Attendee or
Presenter

37. Instant Message all the Participants

38. NOTE: It is better experience for your viewers to upload
a PowerPoint file rather than share the PowerPoint
Program on your desktop
Share Contents Icon:
In a Skype Meeting, any presenter can share
their desktop, a specific window, a
PowerPoint presentation to begin a Web
Presentation or collaborate on a document.
Add Attachment for Attendees
Share OneNote page notes or access One
Note
More… Whiteboard, Polls and Question &
Answer
Present Icon

39. Share your Desktop
Select Share your Desktop and then click Ok to begin
sharing your desktop

40. Any Presenter can Give Control on the
top of the screen to any Attendee
Any Attendee can Request Control by
clicking the Request Control box
The Presenter can take control back at
any time by clicking Take Control
When you have finished presenting,
click Stop Presenting on the toolbar
Present Options when presenting

41. Share a Window:
Any Presenter can select the window (or
program) to be shared
The window to be shared must already
be opened on the desktop prior to
sharing
Only one window at a time can be
shared on the screen
Any attendee can be given control of
that window to make changes, if the
window is a program (e.g. Word, Excel,
etc.)

42. Share an Excel Spreadsheet

43. Give Screen Control to another Presenter

44. Select the desired PowerPoint file to share in the meeting
window
Share a PowerPoint Presentation

45. Thumbnails is a view of all the slides in
the presentation. Select any slide to
view and and click that slide. The
arrows at the bottom of the Present
window advance the slides
The Annotations button on the upper-
right of the slide opens the toolbar
which contains highlights, stamps,
laser pointer and more
Notes contain the presenter notes and
cannot be seen by the viewers
Presenting the PowerPoint

46. Skype for Business allows for multiple
presentation windows to be open
during a session
Manage Presentable Content allows the
Presenter to select the Window to be
shared and ‘toggle’ between content
sharing (e.g. PowerPoint presentation,
Whiteboard, Excel spreadsheet, etc.
The Presenter will determine which
content the attendees will view using
the “Stop Presenting” or “Present Now”
options to change the window

47. Present Icon:
Add Attachment for Attendees:
Select Add Attachments from the Present Icon and then choose any file from your environment to attach to
this conference meeting for your attendees to download. The Presenter has several options regarding who
can download the file as well as other options that should be reviewed.

48. Polls
Polls can be used when seeking feedback from the audience
and creates a more interactive experience

49. Whiteboard
Whiteboard shares the screen with all and creates a
collaborative experience

50. More Options

51. Skype for Business Recording captures the entire
session, including audio, video, instant messaging (IM) and
desktop/program sharing
Start Recording begins the recording and all attendees are
notified that the meeting is being recorded
• The controls at the bottom of the meeting room pause, resume,
or stop the recording
• When the recording is stopped, Skype automatically saves the file
in a format that plays in Windows Media Player
• Manage Recordings highlights the recording to play, rename or
delete
• Browse opens a folder of the location of the recording and allows
the presenter to make a copy of the recording and/or post it on a
shared site for others to view

52. Skype for Business Recording
Manage Recordings opens the location where the recording is saved and highlights the recording to play,
browse, publish, rename or delete.
Browse opens the folder where the locations have been stored.
Publish opens another menu providing a description of the recording with options to save and publish
the recording to another location or venue and post it on a shared site for others to view

53. Ending the Meeting for all
participants

54. Integration with Microsoft Applications

55. Topics
• Email Addresses contains Skype contact information
• Create a Group Email from a Skype Group
• Skype Conference Calls are scheduled in Outlook
• The Outlook Conversation History folder contain Skype Call and Instant Message History
• The Outlook Search Folder contains Skype history of Call Logs, Missed Calls and Missed
Conversations
• Reply with Meeting creates schedules a conference meeting invitation containing the
body of the email in the meeting invite.
• Outlook Distribution Lists can be added as a Skype Group
• Outlook ‘Out of Office’ messages appear in the Skype Client

56. Watch the Live Demonstration
Watch the recorded webinar here!

57. Recommended Courses
NetCom Learning offers a comprehensive portfolio for Skype for Business training
options. Please see below the list of recommended courses:
20334: Core Solutions of Microsoft Skype for Business 2015
40409: Deploying Voice Workloads for Skype for Business Online and Server 2015
Check out more Skype for Business training options with NetCom Learning – CLICK HERE

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