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Get Inside Their Heads
Make the most of your consumer insights, at any stage
Are you asking the right questions at every stage ?
Growing and scaling a business takes
more than a good product or a new
idea. The success of your product
ultimately depends on your ability to
connect to your target market,
identify their needs and deliver a
solution.
From launch to funding to
development, your startup will live or
die on the data you gather from
consumers.
CONTENTS
1. Ideation
2. Validation
3. Growth
4. Conclusions
01 Ideation
Successful companies are those that
have found a fit in the market. You’ve
likely already compiled what you can
for free using internet searches, census
data and existing reports.
Don’t stop there. Whether your product
or service optimizes an existing solution
or offers a completely new way to solve
a problem, consumer data is the first
step to discovering and defining your
customer base.
01 Ideation
Do people need
the product or
service?
Survey a broad, diverse audience of
consumers to discover if they like your
concept or resonate with the problem
you are trying to solve.
Try this: Ask a mix of ranking and open-ended
questions to define your opportunity.
See example survey
01 Ideation
How big is the
potential
market?
Find out how many consumers might
be looking for your product/solution to
define a strategy to scale and reach
them.
Try this: Survey a broad audience to validate
your hypothesis and define a need in the market
See example survey
01 Ideation
Who is your
target audience?
Target and segment results by age,
gender, geographic region and other
demographic information to reveal the
right audience for your product or
service
Try this: Implement quotas for age or gender,
and define geographic region down to the
zipcode to refine your target audience.
See example survey
01 Ideation
Are they willing to
pay for it?
Once you’ve defined the need for your
solution, surveying consumers can help
you determine whether it can be
monetized.
Try this: Use slider questions to let your
consumers define the price range they would be
willing to pay for your product or service.
See example survey
01 Ideation
What is the
competitive
landscape?
Gain consumer perspectives on your
competitors to learn what they do well
and where they have gaps that your
product or service can fill.
Try this: Use open-ended questions to learn
where your biggest competitive threats are,
directly from your consumers.
See example survey
02 Validation
At this stage, you will have built and
launched your MVP and started getting
some early adopters (potentially even
paying ones!) using your product or
service.
The next steps are critical—iterating for
improvements, demonstrating growth
and securing capital. A better
understanding of your market, user
attitudes and behavior, and
competitors will help you continue on
the right track.
How much of
your market can
you capture?
You’ve identified a market, now the
challenge is to make it profitable.
Surveys are a great way to determine
pricing strategy from amount,
frequency, quantity and willingness to
pay for specific features.
Try this: Use slider question types to define
ranges in price, frequency and preferences.
See example survey
02 Validation
Who is likely to
purchase
initially?
If you aren’t getting revenue yet, figure
out where to focus your monetization
efforts. Should you target early
adopters, niche players, or a broad
audience first?
Try this: Segment your survey results by age,
location, gender, income and more to build
profiles of your most urgent potential customers.
See example survey
02 Validation
Are you solving a
pain point?
If your MVP isn’t solving a pain point, it’s
time to iterate. Let your audience help
you define a roadmap to build a
product that makes an impact, fast.
Try this: Use matrix or ranking question types to
determine how important specific features are
for your users.
See example survey
02 Validation
Should you
proceed or pivot?
Whether your MVP is doing great or
needs some adjustments, consumer
data can help you decide whether to
pivot or enhance current offerings to
stay competitive.
Try this: Apply images or product videos to your
questions to get feedback from consumers at
the prototype stage.
See example survey
02 Validation
How do you
measure up to
the competition?
Learn how your competitors’ features,
pricing, performance and more are
received by consumers by using
surveys that target competitive
audiences.
Try this: Use screening questions or target your
competitors’ users by the apps they have
installed on their devices.
See example survey
02 Validation
03 Growth
You’re on your way, but you can’t slow
down. You’ve started to gain
momentum with your product and you
want to keep it going. Don’t drop the
strategy that worked for you before: let
data drive your growth.
Leverage your consumers to gain
insights on new expansion
opportunities, develop decks for
investors, or impress the press to win
coverage.
Do your
consumers know
your brand?
Find out how familiar consumers are
with your brand and what they think of
it. Surveys on attitudes and perceptions
can help you pivot your PR or
advertising strategy.
Try this: Use single-selection questions to let
consumers choose your logo, tagline, or core
offering to measure recognition and awareness.
See example survey
03 Growth
How can you gain
more
recognition?
Surveys offer unique insights that can
help you capture the attention of your
investors, the press, or build credibility.
See example survey
03 Growth
Try this: Broadly survey target audiences to
identify opportunities for new markets or new
solutions your product can provide.
Where should
you expand?
Products, services, or physical
locations—use consumer data to
understand where you should focus
your efforts to grow your business.
See example survey
03 Growth
Try this: Use geographic targeting to determine
the best place to launch a new product or your
next office.
Is your
advertising
effective?
Understand consumer attitudes
towards your brand before and after
campaigns to optimize your
campaigns for the greatest ROI.
See example survey
03 Growth
Try this: Run identical brand recognition surveys
before and after campaigns to measure
changes in consumer attitude or awareness.
How can you
scale your reach?
Data-driven content is more than a
phase. Gather custom insights from
your surveys to improve your search
rankings and discoverability with new
audiences
See example survey
03 Growth
Try this: Ask bold questions that uncover original
data to develop engaging, shareable content.
Consumer surveys open doors for
businesses to get answers to the right
questions at the right time so they can
scale quickly and confidently move the
business forward.
When you use Pollfish to create your
own surveys, you’re in control, which
means you can get answers on your
timeframe at a fraction of the cost of
traditional research solutions.
Get Started at Any Stage
For a limited time, get 20% off your first survey by entering
“guide20” at checkout. To learn more, visit
www.pollfish.com

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How Consumer Insights & Surveys Help Businesses Large & Small

  • 1. Get Inside Their Heads Make the most of your consumer insights, at any stage
  • 2. Are you asking the right questions at every stage ? Growing and scaling a business takes more than a good product or a new idea. The success of your product ultimately depends on your ability to connect to your target market, identify their needs and deliver a solution. From launch to funding to development, your startup will live or die on the data you gather from consumers.
  • 4. 01 Ideation Successful companies are those that have found a fit in the market. You’ve likely already compiled what you can for free using internet searches, census data and existing reports. Don’t stop there. Whether your product or service optimizes an existing solution or offers a completely new way to solve a problem, consumer data is the first step to discovering and defining your customer base.
  • 5. 01 Ideation Do people need the product or service? Survey a broad, diverse audience of consumers to discover if they like your concept or resonate with the problem you are trying to solve. Try this: Ask a mix of ranking and open-ended questions to define your opportunity. See example survey
  • 6. 01 Ideation How big is the potential market? Find out how many consumers might be looking for your product/solution to define a strategy to scale and reach them. Try this: Survey a broad audience to validate your hypothesis and define a need in the market See example survey
  • 7. 01 Ideation Who is your target audience? Target and segment results by age, gender, geographic region and other demographic information to reveal the right audience for your product or service Try this: Implement quotas for age or gender, and define geographic region down to the zipcode to refine your target audience. See example survey
  • 8. 01 Ideation Are they willing to pay for it? Once you’ve defined the need for your solution, surveying consumers can help you determine whether it can be monetized. Try this: Use slider questions to let your consumers define the price range they would be willing to pay for your product or service. See example survey
  • 9. 01 Ideation What is the competitive landscape? Gain consumer perspectives on your competitors to learn what they do well and where they have gaps that your product or service can fill. Try this: Use open-ended questions to learn where your biggest competitive threats are, directly from your consumers. See example survey
  • 10. 02 Validation At this stage, you will have built and launched your MVP and started getting some early adopters (potentially even paying ones!) using your product or service. The next steps are critical—iterating for improvements, demonstrating growth and securing capital. A better understanding of your market, user attitudes and behavior, and competitors will help you continue on the right track.
  • 11. How much of your market can you capture? You’ve identified a market, now the challenge is to make it profitable. Surveys are a great way to determine pricing strategy from amount, frequency, quantity and willingness to pay for specific features. Try this: Use slider question types to define ranges in price, frequency and preferences. See example survey 02 Validation
  • 12. Who is likely to purchase initially? If you aren’t getting revenue yet, figure out where to focus your monetization efforts. Should you target early adopters, niche players, or a broad audience first? Try this: Segment your survey results by age, location, gender, income and more to build profiles of your most urgent potential customers. See example survey 02 Validation
  • 13. Are you solving a pain point? If your MVP isn’t solving a pain point, it’s time to iterate. Let your audience help you define a roadmap to build a product that makes an impact, fast. Try this: Use matrix or ranking question types to determine how important specific features are for your users. See example survey 02 Validation
  • 14. Should you proceed or pivot? Whether your MVP is doing great or needs some adjustments, consumer data can help you decide whether to pivot or enhance current offerings to stay competitive. Try this: Apply images or product videos to your questions to get feedback from consumers at the prototype stage. See example survey 02 Validation
  • 15. How do you measure up to the competition? Learn how your competitors’ features, pricing, performance and more are received by consumers by using surveys that target competitive audiences. Try this: Use screening questions or target your competitors’ users by the apps they have installed on their devices. See example survey 02 Validation
  • 16. 03 Growth You’re on your way, but you can’t slow down. You’ve started to gain momentum with your product and you want to keep it going. Don’t drop the strategy that worked for you before: let data drive your growth. Leverage your consumers to gain insights on new expansion opportunities, develop decks for investors, or impress the press to win coverage.
  • 17. Do your consumers know your brand? Find out how familiar consumers are with your brand and what they think of it. Surveys on attitudes and perceptions can help you pivot your PR or advertising strategy. Try this: Use single-selection questions to let consumers choose your logo, tagline, or core offering to measure recognition and awareness. See example survey 03 Growth
  • 18. How can you gain more recognition? Surveys offer unique insights that can help you capture the attention of your investors, the press, or build credibility. See example survey 03 Growth Try this: Broadly survey target audiences to identify opportunities for new markets or new solutions your product can provide.
  • 19. Where should you expand? Products, services, or physical locations—use consumer data to understand where you should focus your efforts to grow your business. See example survey 03 Growth Try this: Use geographic targeting to determine the best place to launch a new product or your next office.
  • 20. Is your advertising effective? Understand consumer attitudes towards your brand before and after campaigns to optimize your campaigns for the greatest ROI. See example survey 03 Growth Try this: Run identical brand recognition surveys before and after campaigns to measure changes in consumer attitude or awareness.
  • 21. How can you scale your reach? Data-driven content is more than a phase. Gather custom insights from your surveys to improve your search rankings and discoverability with new audiences See example survey 03 Growth Try this: Ask bold questions that uncover original data to develop engaging, shareable content.
  • 22. Consumer surveys open doors for businesses to get answers to the right questions at the right time so they can scale quickly and confidently move the business forward. When you use Pollfish to create your own surveys, you’re in control, which means you can get answers on your timeframe at a fraction of the cost of traditional research solutions.
  • 23. Get Started at Any Stage For a limited time, get 20% off your first survey by entering “guide20” at checkout. To learn more, visit www.pollfish.com