1. TRISTAN LAYNE
Manager
C: (347)–262-9886 H: 6’1”
Email: laynet@rider.edu W: 175lbs
Or Tristan_layne@hotmail.com
Education
Bachelor of Music: in Vocal Performance (2016)
Westminster Choir College of Rider University Princeton, NJ, USA
Voice: Carolann Page
Coaches: Rachelle Jonck, William Hobbs, Dr. Akiko Hosaki, Martin Neron, J. J. Penna
Conductors: Yannick Nezet-Seguin, Jane Glover, Rachelle Jonck, William Hobbs, Dr. Joe Miller,
Dr. James Jordan, Dr. Amanda Quist, Brandon Waddles
Bachelor of Science: Economics & Management - 2006
The University of the West Indies Cave Hill, St. Michael, BARBADOS
Work Experience
July 2008 – May 2013 T&M Gourmet Chessecakes & T&M Video Services Ltd
Customer Services Manager/Finance Manager/Entrepreneur
Duties included:
 Ensuring customer satisfaction and organizational responsibility
 Handling complaints and finding solutions that best suited the company and customers
 Processing all accounting transactions
 Providing monthly reports
 Filing company taxes
Jan 2007 – May 2007 Tregaskiss International (Closed)
Customer Service Specialist
Duties included:
 Processing of customer orders in a timely and efficient manner
 Rotation in the supervision of a four member team of fellow Service Specialists
 This organization, though small, was open to change and allowed ideas to be brought forth and nurtured. This
resulted in my suggestion of individuals going to training seminars and bringing to the group what they have
learnt so it that all could benefit

2. TRISTAN LAYNE
Oct 2001 – Dec 2006 Royal Bank of Canada
Customer Service Rep
International Business Rep
Duties included:
 Opening of new accounts
 Preparing Drafts and Telegraphic Transfers
 Processing transactions for travel; (monies, travelers cheques) with the knowledge of Central Bank regulations
and banking policies in view.
 Not only was in the position of Teller for 1½ years with this group but it included most of the major functions of
any bank except the loan aspect. Therefore, all areas of transaction sought were dealt by myself and the six
other Customer Service Reps available;
 I was transferred to the Private Banking department in 2003, where my functions initially were to be a Drafts
Clerk; however, this was soon switched to International Relations Clerk. I was then required to assist the
manager of this area in verifying that all IBC’s – International Business Companies - were operating in Barbados
legally and if this wasn’t the case, either contacting them or their locally based secretary to achieve this.
Oct 1998 – Sep 2001 Cable & Wireless BET Ltd
Foreign Payables Clerk
Local Payables Clerk
Internet Billing Clerk
Duties included:
 Processing Payments for overseas customers (creditors) by preparing the necessary correspondence or
instructions for delivery to the bank to be executed
 Processing of end of month entries for monthly deadlines to be achieved
 Solely worked on project for clearing of phone bill issue between C&W Bet and Bartel before merger was
finalized
 Processing of invoices to pay local creditors, almost handled the same as for foreign payables, however,
actual cheques were generated for signatures by management
 Billing of all internet customers, worked with Moore Paragon (billing co.) to be certain that everything ran
smoothly and all customers were billed promptly

3. Computer Skills
Working Knowledge of Access, Word, Excel, Quickbooks & PowerPoint
Other Skills
 Director of youth choir
 Organizing of Youth Services
 Planning and execution of youth activities for over four years
 Outline plans for Sunday School lessons for approximately ten years
 Strong organizational and leadership skills
 Ability to work independently and as part of a team