1. 1
1218 Johnstown Rd.
Elizabethtown, KY 42701
270-304-5507
Trista Bogue
Objective
To apply, expand and share my skills and knowledge with a quality oriented company.
Assumes responsibility confidently.
Summary of Qualifications
Responsive, customer-focused professional with fifteen years of experience in customer
service and five years of experience in management and supervision. Efficiently works
well in a team setting and/or independently. Sharp, quick learner; willing to get involved.
Experienced at managing responsibilities in a high-volume atmosphere. Strong
interpersonal, communication and organizational skills. Proficient in computer
applications SAP, Microsoft Word, Excel, Access, Power Point, Outlook, Computerized
cash registers. Certified Lean Six Sigma White Belt and Yellow Belt.
Experience
2008- Current Cardinal Health Radcliff, KY
Senior Representative, Customer Service
Accumulative Sales Order Analyst functions to include placing, coordinating and
resolving orders, issuing returns/ credits/ debits and filing product complaints. Works
with hospitals, outpatient facilities, surgery centers, labs and physician’s offices. Works
with area sales representatives to assist in customer needs. Works closely with vendors
and warehouses to ensure prompt & accurate delivery to the warehouse and to the
customer .Responds to emails from sales representatives & customers. Multitasks by
coordinating multiple projects at once. Looked to as a “go to” member of the team.
Supports several other customer service groups. Generates and works daily backorder
report, processes new order requests, responds to emails as well as answers phone
calls. Part of Cardinal Health’s Flu team FY11-12 & FY12-13; enters orders, schedules
shipment of orders, and customer/ sales support. Takes on multiple special projects to
assist with other teams work load. Assists with training new employees to the customer
service team. Takes part in numerous committees and Kaizen events to improve the
customer service workplace and processes. Supports team by working closely with IT
department for resolution on Specialty Orders issues. Works closely with black belt
project members to identify and correct current process as well as system issues.

2. 2
2005-2008 AutoZone Elizabethtown, KY
Parts Sales Manager
Customer services, opening and closing store duties consisting of: opening tills,
reconciling tills, authorizing returns, managing employees, associate training, filing
paper work. Also included are stocking, regular cleaning duties, operate registers and
automotive parts computers, store set ups and inventory.
2001-2005 KB Toys Elizabethtown, KY
Assistant Manager
Opening and closing store duties consisting of: opening tills, reconciling tills, authorizing
returns, associate training, customer service, store change over, setting up displays,
regular cleaning duties.
Education
2000-2004 Barry Goldwater High School Deer Valley, AZ
General Studies
Diploma
2006 Elizabethtown Community College Elizabethtown, KY
General Studies
Spanish 101, Introduction to Computers
References
Available upon request