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Trish dillon 4.5
1.
TRISH DILLON P.O.Box 326
| Kirkland,WA 98083 (425) 202-5178 | trisha.dillon@providence.org www.linkedin.com/in/trishdillon INFORMATION TECHNOLOGY | PROJECT MANAGER Staff Supervisor |Human Resources | Technical Analysis Accomplished professional with a proven track record of providing exceptional leadership and strategic solutions to increase overall revenues and decrease operational expenses. High academic achievements include a Bachelor’s degree in InformationTechnology Management with extensive cross-functional expertise in accounting, marketing, process improvement, logistics, relationship management and multimedia. Recognized as a creative and effective strategicplannerandproblemsolverwithdemonstratedskillscompletingprojects on time and within budget. Highly capable of analyzingexistingsystemsand processes to devise notable enhancements, utilizing project management abilities and creative skills to translate technical requirements into workable business solutions. CORE COMPETENCIES StrategicPlanning ProjectManagement IS Analyst Leadership EventPlanning/Logistics NetworkSystems Management Multimedia UnifiedCommunications TECHNICAL PROFICIENCIES Programming/Scripting: Bash,PowerShell, PHP, JavaScript, HTML,XHTML, CSS, XML, Visual Basic,SQL Comm. Protocols: SNMP,POP3,HTTP,SNTP, SSH,TCP/IP, UDP,RTP,H.323,H.264,SIP,H.320,RTM,IPv6 Infrastructure Services: DHCP, DNS, SMTP, FTP, TFTP, QoS, VoIPLync 2013, Multicast, Database: MySQL, MS-SQL,Access Servers/Virtualization: Apache, DMA,CMA, VBP, Lync, Edge,SQL, Media, Weband Applications, DNS, VMWare,HyperV,Cisco,Polycom,Exchange Platform: Azure, Windows,Linux (Redhat,Ubuntu,CentOS), UNIX,Solaris Applications: MicrosoftProject, MicrosoftLync,Microsoft Visio,WebEx,SharePoint,InfoPath, Camtasia,Adobe Premiere,Nintex,Snooper,Active Directory,Infoblox,Azure Web/GraphicsTools: Dreamweaver,MicrosoftFrontPage,Adobe Photoshop,Adobe Illustrator MS Office SME: Word, Excel,PowerPoint,Access,Publisher,Outlook,InfoPath,OneNote,Office365, Social Media/PRTools: Word Press,LinkedIn,Facebook,MySpace,Flickr,Twitter,Ning,YouTube,Digg,reddit, Google+,Blogger,del.icio.us,Digg,Instagram, Pinterest,HARO,PitchEngine,Wiki, PRWeb,MediaSync,Social Mention,Viral Heat,Topsy Standards/Processes: SDLC, Lean,Six Sigma,GreenBelt PROFESSIONAL EXPERIENCE Providence Health & Services | Renton, WA | 2012 - Present Collaborative Technology Specialist III Oversee businessaspectsof enterprise-widedeploymentof ISApplicationstoinclude analysis,management, trainingandcustomerservice. Directnumerousfunctional,application,regression,usabilityand systemseffortswhilemanagingproject schedulesandteamassignments,servingasa directliaisonbetweenclientsandotherdepartmentsonissues relatedtoimpactand integration. Update processestomeetdemandsof day-to-daybusiness;directlyresponsible forcertifyingequipmentthrough collaborationwithserverandnetworkengineerstotestandupdate bridge managementandsoftware. Effectivelyserve asChange Facilitator,coachingleadersonmethodstosupportandstructure change to achieve successful resultsthroughinvolvementof keystakeholdersinproductive worksessionsusingCAP(Change AccelerationProcess) andWork-Out. Generate detaileddocumentationtoanalyze diagnosticinformationforfuture performance andidentifyissues that may need tobe resolvedtoensure continuoussuccessinsystemperformance.Developedtrainingmaterials for endusersandapplicationsupport. Identifyandassessvideo,multi-mediaand/orwebandaudiomeetingrequirements,administeringin-conference solutions tosafeguard100% connectivity. Proficientinanarray of continuousimprovementtoolscenteredonleanprocessandsix sigmamethodologies includingstandardwork,standardoperatingprocedures,statistical processcontrol, 5Sandcontinuousflow. Develop, com municateandim plementavisionandstrat egicdirect ionf ort heDigit alEngagementof fice, incollaborat ionwit hdepartmentmanagement ,depart ment workt eamsandtheMayor’sOff ice.Developandupgradecurrent masse-mailcapabilit iest oincludelist segm entationandt oolsf orlist growt h. Managet heoperat ionsoft heSeat tleChannel,t heCityofSeattle’ scent ralwebsit ewww.seat tle.gov, andt heCit y’scommunit yt echnologyoutreachprograms.Collaboratewit hexecutivedepart ment sandtheSeatt leCit yCouncilt oconveyinf ormationaboutCit ygovernment toSeat tleresident s, andt oact ivelyengaget hepeopleof Seatt leint heirgovernmentt hroughtheuseofelectroniccommunications. Set baselineandt argetgoalsandregularlyanalyzeandreportm et rics;useanalyt icst omeasureimpact strat egiesandimplementoptim izations.Stayabreastofemer gingcomm unicat iontechnologiesandgover nmentstrat egieswhichwillf urt her civicengagementandhelpcloset hedigit aldivide.I mplement technologiesandstrategiesthatareappropriatet oSeatt le’sdiver secommunit iesandaudiences.Establishandcom municateaunif ormlyhighcustomerserviceet hic. I mplementcust omer ser vicestandardsandmeasurement s. Priorit izepr ojectsandensuret heyhavethenecessaryresources( people, budget )andprocessesf orsuccessf ulcomplet ion. Buildandmaintainrelat ionshipswit hkeyt echnologycompaniesandinf luencers. Super visesocialm ediapropert iesCit ywide, setst andards,m anagestrat egydevelopment, trackdat a, andusest at eof theart st atisticalanalysistoidentif ycommunityneedsandt rends. Support t echnicalandprofessionalstaff throughm entoring,coaching,andsuccessionplanning. Makerecommendationsandpresentationst ot heCTO, MayorandCit yCouncilonst rategicuseofelect roniccommunicat ionandcommunit yt echnologyprogram st ofurt hercivicengagement, communit youtreach, andbroadbandandonlinecit yser vicest oSeatt leresidents. Direct andm aintaintheDigit alEngagement team’sintegralroleinemergencyanddisastercommunication.
2.
Bleu Bengal Productions
| Kirkland, WA | 2012 - Present Social Media and Marketing Manager Partnerwitheventandproductioncompaniesin northwestareatodesignandexecute social mediastrategies that meetclientobjectives. Designandimplementationof marketingplan. Launchcompany’sfirstblog,focusing onprocessimprovement, create email newslettercampaignsanddevelop comprehensivestrategy inadvertisingmultimediamaterials. Developandmanage online marketingcampaignsforeventproductionseffectivelydrivingbrandawareness, engagementandtraffictosocial mediapages. Achieve astrong,visible socialmediapresenceanddevelopconceptswithviral potential.Continuouslymonitor online publicrelationsandensure the successof programs. Assesssocial mediamarketingstrategiestodetermine rate of return.Identifyandtapintonew channelsto optimize ROIandfuel revenuegrowth.Analyze ROIandclickthrureportsusinganalyticsoftware. Sixty Grand Enterprises | Kirkland, WA | 2006-Present Executive Director and Consultant As consultant,advise businesses andinterestedpartiesonkeyaspectsof businessoperations,management, strategies,andorganization. Clientsinvarietyof industriesincludingbutnotlimitedtoentertainment,hospitality, retail,fitness,medical,animal services,technologyandfinance. Provenabilitytosuccessfullyanalyze anorganization'scritical businessrequirements,identifydeficienciesand potential opportunities,anddevelopinnovative andcost-effective solutionsforenhancingcompetitiveness, increasingrevenues, andimprovingcustomerservice offerings. UtilizeLeanandSix Sigmatoolstosignificantly improve business processandstandards. Consultinall phasesof startupand establishedcompanieswithanalyzing anddevelopingideaconception, licensing processincludingoperatingagreements,contracts,businessplans,accountingsetup,financial strategies, real estate planning,marketingwithsocial mediaemphasize,webdesign,andcreative event production. Additional Experience NES Northwest Bothell,WA 2008 - 2011 ProjectCoordinator CHC Services Mountlake Terrace, WA 2007 - 2009 BusinessOfficeManager SpecializedOrthopaedicServices Vienna,VA 2006 – 2007 Human ResourcesManager Premera Blue Cross Mountlake Terrace, WA 2005 – 2006 NationalAccountsSpecialist Providence Health& Services Everett,WA 2003 - 2006 Telecom Children’sHospital Seattle,WA 2001 – 2004 Clinical Nursing Specialist EDUCATION Western Governors University, WA: 2017 Master’s Degree - Information Technology Administrative Management Cascadia Community College, Bothell, WA: 2011 Associate of Applied Science in Computer Network Technology Additional Training SharePointServer 2013 QuickStart, Bellevue: 2015 ITIL FoundationCertificate QuickStart,Bellevue: 2015 MicrosoftExchange Server 2013 TSS Redmond - MicrosoftPartner,Redmond,WA: 2015 MicrosoftAzure TSS Redmond - MicrosoftPartner,Redmond,WA: 2015 Azureand Web Services RealPresence PlatformImplementationConfiguration & TroubleshootingLevel 2,Polycom:2014 MicrosoftLync Server2013 TSS Redmond - Microsoft Partner,Redmond,WA: 2014 ADDITIONAL CREDENTIALS ORGANIZATIONS VOLUNTEERISM INTERESTS ProjectManagementInstitute (PMI) - CurrentMember National Associationof Professional Women (NAPW) - CurrentMember International Associationof ExhibitionsandEvents(IAEE) - CurrentMember PTSA , Mark TwainElementary,Kirkland,WA –ParentVolunteer NES NorthwestFoundation,Woodinville,WA - Chairman,Boardof Directors SouthwestCommunityCenter,Seattle,WA - Delridge AfterHoursTeenCenter Hiking, Yoga, Swimming,Travel, Cooking, FinancialInvesting,Movies/Films,ContestGeek, Puzzles, Games,Photography,TalentManagement,EventandVideo Production
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