1. Tricia Mondragon
23566 Nora St. ~ Elkhart, IN 46516 ~ 574-875-9467 ~ Triciaarcd@aol.com
PROFESSIONAL PROFILE
Business Administration graduate possessing 5 plus years' successful management and customer service background,
self-motivated with the ability to multitask within a team or as an individual, seeking full time employment in a
professional environment. Providing a willingness to go above and beyond for the betterment of the company and grow
professionally.
EDUCATION
Associate of Science, Business Administration July 2014 Cum Laude 3.75 GPA
Everest University, Tampa, FL
• Principles of Management
• Principles of Accounting I & II
• Applied Business Law
• Business math
• Intro to Business Enterprise
• Intro to Marketing
• Intro to Finance
• Business Communications
• Strategic Planning for Business
• Interpersonal Communications
Technical Skills: Windows Applications, MS Office (Word, Excel, PowerPoint) Multi Line Phones, general office
equipment.
PROFESSIONAL EXPERIENCE
Housing Specialist April 2015-Janurary 2016
Punta Gorda Housing Authority Arcadia, FL
 Answer telephone and schedule appointments.
 Initialize and complete client applications and intake procedures.
 Conduct criminal and financial background checks.
 Complete yearly recertification processes.
 Comply with all HUD, State, and Federal laws and regulations while maintaining client confidentiality.
 Inspect; make improvements to all units and surrounding grounds.
Business Development & Human Resources Vice President January 2006-August 2016
Mondragon's Quality Fences Arcadia, FL
• Developed a strategic business model utilizing effective marketing skills to increase customer pool.
• Directed human resources department, maintaining staff files accurately providing security to personnel files.
• Executed effective planning, implementation and management for corporate as well as employee growth.
• Challenged to drive, sustain, and lead through strong and decisive leadership of all day to day operations.
• Stimulated entry into the fence building arena by marketing in multiple areas increasing client list.
• Generated client statements, posted accounts receivable/payable, executed payroll and ordering of supplies.
Supervisor January 2008-January 2010
Beall's Outlet Arcadia, FL
• Supervised multiple employees to ensure staff coverage in every department was adequate and professional.
• Directed staff members effectively, providing respect and understanding to each individual.
• Facilitated staff hiring and training ensuring accuracy and maintaining consistency with each individual.
• Executed opening and closing of store, scheduling, balancing accounts and making deposits.
• Greeted customer, gave assistance as needed, located appropriate store personnel for customers.
• Worked independently and as part of a team to handle customer conflict and resolved issues professionally.

2. • Evaluated on-the-job performance, ensure promotions, coached, counseled, and disciplined employees.
• Maintain inventory and ensure items are in stock, ensure merchandise is clean and ready to be displayed.
Tax Professional (Seasonal) January 2007-Jaunary 2009
H & R Block Arcadia, FL
• Compiled, organized and complete income tax returns on paper and using computer software for clients.
• Maintains a high level of professionalism respects client privacy and follows all confidentiality procedures.
• Identify and clearly communicates H&R Block products or services to help unique client needs.
• Schedule appointments, clearly outlines client wait time, sets clear expectations and explains drop-off policy.
• Greet clients in a personalized, warm, friendly, and inviting manner by using proper phone and office protocol.