The NESTI project aims to transform public transport ticketing in the North East of England through the implementation of a smart ticketing system. Key aspects of the project include developing a smartcard called the Pop card, installing new ticket machines and gates on the Metro system, providing electronic ticket machines on buses, developing a website for online ticket purchases and account management, and establishing a back office system called HOPS to record travel data. The project is a collaboration between local authorities and transport operators in the region and involves an investment of over $25 million to develop an integrated smart ticketing infrastructure across different modes of public transportation.

1. Smart Ticketing in the North East Tobyn Hughes Director of Customer Services, Nexus 21 September 2011

3. Smart deliverables

6. Delivered by TW ITA and Nexus working with local transport operators

8. £2.2 million DfT Smart & Integrated Ticketing Grant

9. £15 million Metro Ticketing & Gating Major Scheme plus local contribution and Metro Rail Grant

12. Enables Concessionary Travel Journeys to be recorded and analysed

14. U16 concession converted

15. Metro products to be converted shortly

16. Will carry ITSO Stored Travel Rights (STR)

17. Vehicle for other integrated smart products

19. Pay by debit/credit card and banknotes

20. Machines can update smartcards

21. First machine to be trialled this month, roll-out thereafter

23. Smartcard customers ‘tag in and out’ on Metro

26. Season tickets renewed online

27. Direct debit and auto top-up

28. Customer account management options

30. Available on Pop card; other smart card carriers possible

31. Fare capping on Metro, no capping on other operators

32. Target live date Summer 2012

34. More opportunities to link between online information sources

35. Call centres likely to be customer contact points for info and ticketing

36. Apps developers likely to make further functionality linkages