Suche senden
Hochladen
Best practice in social media monitoring - Hanif Rahaman
•
3 gefällt mir
•
1,546 views
Transversal Ltd
Folgen
Technologie
Business
Melden
Teilen
Melden
Teilen
1 von 31
Empfohlen
Knowledge Syndication - Heather Richards
Knowledge Syndication - Heather Richards
Transversal Ltd
How to manage a knowledgebase - Tom Pelly
How to manage a knowledgebase - Tom Pelly
Transversal Ltd
Customer experience in finance - Stephen Sinclair
Customer experience in finance - Stephen Sinclair
Transversal Ltd
Mothercare case study - Sharon Millard
Mothercare case study - Sharon Millard
Transversal Ltd
Social Studies Power Point. Nelson Mandela
Social Studies Power Point. Nelson Mandela
guestcd9f94
Digital Marketing Overview for Ginsberg's Food Show
Digital Marketing Overview for Ginsberg's Food Show
DragonSearch
Ginsberg presentation-complete-03-25-13
Ginsberg presentation-complete-03-25-13
DragonSearch
Enquiries on the responsive web
Enquiries on the responsive web
Federico Weber
Empfohlen
Knowledge Syndication - Heather Richards
Knowledge Syndication - Heather Richards
Transversal Ltd
How to manage a knowledgebase - Tom Pelly
How to manage a knowledgebase - Tom Pelly
Transversal Ltd
Customer experience in finance - Stephen Sinclair
Customer experience in finance - Stephen Sinclair
Transversal Ltd
Mothercare case study - Sharon Millard
Mothercare case study - Sharon Millard
Transversal Ltd
Social Studies Power Point. Nelson Mandela
Social Studies Power Point. Nelson Mandela
guestcd9f94
Digital Marketing Overview for Ginsberg's Food Show
Digital Marketing Overview for Ginsberg's Food Show
DragonSearch
Ginsberg presentation-complete-03-25-13
Ginsberg presentation-complete-03-25-13
DragonSearch
Enquiries on the responsive web
Enquiries on the responsive web
Federico Weber
Stephanie Birnstiel - Customer success matters - Transversal customer summit ...
Stephanie Birnstiel - Customer success matters - Transversal customer summit ...
Transversal Ltd
Michael Aston - The future of knowledge - Transversal customer summit 2016
Michael Aston - The future of knowledge - Transversal customer summit 2016
Transversal Ltd
Suzanne Gray, BMW - Changing Customer Expectations - Transversal customer sum...
Suzanne Gray, BMW - Changing Customer Expectations - Transversal customer sum...
Transversal Ltd
Knowledge Management Simplified
Knowledge Management Simplified
Transversal Ltd
Transversal Product Showcase
Transversal Product Showcase
Transversal Ltd
Digital City Peterborough - Richard Godfrey
Digital City Peterborough - Richard Godfrey
Transversal Ltd
Utility Warehouse Knowledge Presentation - Bryan Hay
Utility Warehouse Knowledge Presentation - Bryan Hay
Transversal Ltd
Innovating The Customer Experience - Shaun Smith
Innovating The Customer Experience - Shaun Smith
Transversal Ltd
Welcome Presentation - Transversal Client and Partner Summit 2015
Welcome Presentation - Transversal Client and Partner Summit 2015
Transversal Ltd
Michelle Noyes - Connecting people to knowledge: The foundation for deliverin...
Michelle Noyes - Connecting people to knowledge: The foundation for deliverin...
Transversal Ltd
Transversal Marketing for Banks 2013 Presentation
Transversal Marketing for Banks 2013 Presentation
Transversal Ltd
Carnival UK Case Study - improved service, engaged staff and reduced costs
Carnival UK Case Study - improved service, engaged staff and reduced costs
Transversal Ltd
Customer experience: Multichannel strategy and transforming performance
Customer experience: Multichannel strategy and transforming performance
Transversal Ltd
Knowledge is Power! - Best practices for leveraging Knowledge in your contact...
Knowledge is Power! - Best practices for leveraging Knowledge in your contact...
Transversal Ltd
From drawing board to delivery - How to effectively manage change within your...
From drawing board to delivery - How to effectively manage change within your...
Transversal Ltd
What you can do with algorithms - Michael Aston
What you can do with algorithms - Michael Aston
Transversal Ltd
Customer experience: the final frontier - Gary Magenta
Customer experience: the final frontier - Gary Magenta
Transversal Ltd
From self-service strategy to customer reality - Michael Ashton
From self-service strategy to customer reality - Michael Ashton
Transversal Ltd
Carnival UK case study - Julie Warne
Carnival UK case study - Julie Warne
Transversal Ltd
Smarter self-service - Rob Bamforth
Smarter self-service - Rob Bamforth
Transversal Ltd
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
naman860154
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
2toLead Limited
Weitere ähnliche Inhalte
Mehr von Transversal Ltd
Stephanie Birnstiel - Customer success matters - Transversal customer summit ...
Stephanie Birnstiel - Customer success matters - Transversal customer summit ...
Transversal Ltd
Michael Aston - The future of knowledge - Transversal customer summit 2016
Michael Aston - The future of knowledge - Transversal customer summit 2016
Transversal Ltd
Suzanne Gray, BMW - Changing Customer Expectations - Transversal customer sum...
Suzanne Gray, BMW - Changing Customer Expectations - Transversal customer sum...
Transversal Ltd
Knowledge Management Simplified
Knowledge Management Simplified
Transversal Ltd
Transversal Product Showcase
Transversal Product Showcase
Transversal Ltd
Digital City Peterborough - Richard Godfrey
Digital City Peterborough - Richard Godfrey
Transversal Ltd
Utility Warehouse Knowledge Presentation - Bryan Hay
Utility Warehouse Knowledge Presentation - Bryan Hay
Transversal Ltd
Innovating The Customer Experience - Shaun Smith
Innovating The Customer Experience - Shaun Smith
Transversal Ltd
Welcome Presentation - Transversal Client and Partner Summit 2015
Welcome Presentation - Transversal Client and Partner Summit 2015
Transversal Ltd
Michelle Noyes - Connecting people to knowledge: The foundation for deliverin...
Michelle Noyes - Connecting people to knowledge: The foundation for deliverin...
Transversal Ltd
Transversal Marketing for Banks 2013 Presentation
Transversal Marketing for Banks 2013 Presentation
Transversal Ltd
Carnival UK Case Study - improved service, engaged staff and reduced costs
Carnival UK Case Study - improved service, engaged staff and reduced costs
Transversal Ltd
Customer experience: Multichannel strategy and transforming performance
Customer experience: Multichannel strategy and transforming performance
Transversal Ltd
Knowledge is Power! - Best practices for leveraging Knowledge in your contact...
Knowledge is Power! - Best practices for leveraging Knowledge in your contact...
Transversal Ltd
From drawing board to delivery - How to effectively manage change within your...
From drawing board to delivery - How to effectively manage change within your...
Transversal Ltd
What you can do with algorithms - Michael Aston
What you can do with algorithms - Michael Aston
Transversal Ltd
Customer experience: the final frontier - Gary Magenta
Customer experience: the final frontier - Gary Magenta
Transversal Ltd
From self-service strategy to customer reality - Michael Ashton
From self-service strategy to customer reality - Michael Ashton
Transversal Ltd
Carnival UK case study - Julie Warne
Carnival UK case study - Julie Warne
Transversal Ltd
Smarter self-service - Rob Bamforth
Smarter self-service - Rob Bamforth
Transversal Ltd
Mehr von Transversal Ltd
(20)
Stephanie Birnstiel - Customer success matters - Transversal customer summit ...
Stephanie Birnstiel - Customer success matters - Transversal customer summit ...
Michael Aston - The future of knowledge - Transversal customer summit 2016
Michael Aston - The future of knowledge - Transversal customer summit 2016
Suzanne Gray, BMW - Changing Customer Expectations - Transversal customer sum...
Suzanne Gray, BMW - Changing Customer Expectations - Transversal customer sum...
Knowledge Management Simplified
Knowledge Management Simplified
Transversal Product Showcase
Transversal Product Showcase
Digital City Peterborough - Richard Godfrey
Digital City Peterborough - Richard Godfrey
Utility Warehouse Knowledge Presentation - Bryan Hay
Utility Warehouse Knowledge Presentation - Bryan Hay
Innovating The Customer Experience - Shaun Smith
Innovating The Customer Experience - Shaun Smith
Welcome Presentation - Transversal Client and Partner Summit 2015
Welcome Presentation - Transversal Client and Partner Summit 2015
Michelle Noyes - Connecting people to knowledge: The foundation for deliverin...
Michelle Noyes - Connecting people to knowledge: The foundation for deliverin...
Transversal Marketing for Banks 2013 Presentation
Transversal Marketing for Banks 2013 Presentation
Carnival UK Case Study - improved service, engaged staff and reduced costs
Carnival UK Case Study - improved service, engaged staff and reduced costs
Customer experience: Multichannel strategy and transforming performance
Customer experience: Multichannel strategy and transforming performance
Knowledge is Power! - Best practices for leveraging Knowledge in your contact...
Knowledge is Power! - Best practices for leveraging Knowledge in your contact...
From drawing board to delivery - How to effectively manage change within your...
From drawing board to delivery - How to effectively manage change within your...
What you can do with algorithms - Michael Aston
What you can do with algorithms - Michael Aston
Customer experience: the final frontier - Gary Magenta
Customer experience: the final frontier - Gary Magenta
From self-service strategy to customer reality - Michael Ashton
From self-service strategy to customer reality - Michael Ashton
Carnival UK case study - Julie Warne
Carnival UK case study - Julie Warne
Smarter self-service - Rob Bamforth
Smarter self-service - Rob Bamforth
Kürzlich hochgeladen
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
naman860154
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
2toLead Limited
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
giselly40
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
Puma Security, LLC
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
Anna Loughnan Colquhoun
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
Gabriella Davis
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
ThousandEyes
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
Pooja Nehwal
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Enterprise Knowledge
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
ThousandEyes
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
The Digital Insurer
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
gurkirankumar98700
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Igalia
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
Michael W. Hawkins
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Alan Dix
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
Delhi Call girls
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
HampshireHUG
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024
Scott Keck-Warren
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
HostedbyConfluent
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
Principled Technologies
Kürzlich hochgeladen
(20)
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Kalyanpur ) Call Girls in Lucknow Finest Escorts Service 🍸 8923113531 🎰 Avail...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
Best practice in social media monitoring - Hanif Rahaman
1.
23/05/2013@TransversalTalk #askTVL
2.
23/05/2013@TransversalTalk #askTVL Best practice
in Social Media Monitoring Best practices visualized HANIF RAHAMAN, TRANSVERSAL PROFESSIONALSERVICES CONSULTANT
3.
23/05/2013@TransversalTalk #askTVL A timeline
of social networking
4.
23/05/2013@TransversalTalk #askTVL What happened
to the 2007 sites?
5.
23/05/2013@TransversalTalk #askTVL So what
may 2017 look like?
6.
23/05/2013@TransversalTalk #askTVL Understand the
importance of strategy Tools and tactics are just the tip of the iceberg
7.
23/05/2013@TransversalTalk #askTVL Map out
a basic plan to help guide the way
8.
23/05/2013@TransversalTalk #askTVL Assess your
social capacity What resources are you willing to invest in building relationships?
9.
23/05/2013@TransversalTalk #askTVL Build a
solid business infrastructure Support the weight of social media – not a house of cards
10.
23/05/2013@TransversalTalk #askTVL Navigate the
sea of noise Using monitoring tools and listen for opportunities to interact
11.
23/05/2013@TransversalTalk #askTVL Mortons
12.
23/05/2013@TransversalTalk #askTVL Barclaycard » Crowdsourced development
of a credit card » 50% decrease in customer complaints » 25% increase in customer retention annualized benefits (over $10 million)
13.
23/05/2013@TransversalTalk #askTVL Filter connections
for relevance
14.
23/05/2013@TransversalTalk #askTVL Don’t fly
blind – monitor and listen
15.
23/05/2013@TransversalTalk #askTVL Understand your
audience
16.
23/05/2013@TransversalTalk #askTVL Interact first
- sell second
17.
23/05/2013@TransversalTalk #askTVL Learn about
the needs of your audience Keep testing ways to move from connection to engagement
18.
23/05/2013@TransversalTalk #askTVL Build relationships to
float campaigns, not the opposite “Campaigns do not create relationships but relationships can buoy campaigns” Todd Defren
19.
23/05/2013@TransversalTalk #askTVL Bridge online
connections with face to face interactions - if relevant or possible
20.
23/05/2013@TransversalTalk #askTVL Embrace the
new empowered consumer #WOM Each customer has superhero potential to make or break a brand
21.
23/05/2013@TransversalTalk #askTVL Humanize your
brand
22.
23/05/2013@TransversalTalk #askTVL Understand the
influence of front line staff Empower them to fuel #WOM
23.
23/05/2013@TransversalTalk #askTVL Leverage staff
participation Help build initiatives
24.
23/05/2013@TransversalTalk #askTVL Be relevant Build
business value, by connecting the right audience, content, channel and time
25.
23/05/2013@TransversalTalk #askTVL Understand the
ethical scale when outsourcing social media
26.
23/05/2013@TransversalTalk #askTVL Learn to
swim in the social media pool
27.
23/05/2013@TransversalTalk #askTVL Aligning social
media strategy
28.
23/05/2013@TransversalTalk #askTVL Question What do
you think have been the best social media campaigns?
29.
23/05/2013@TransversalTalk #askTVL Will it
blend? http://www.youtube.com/watch?v=rofgMueCOqo
30.
23/05/2013@TransversalTalk #askTVL Questions ? Hanif Rahaman Email:
hanif.rahaman@transversal.com Direct: [+44 ] (0)1223 488742 Mobile: [+44 ] (0)7808 631998 Online: www.transversal.com/solutions/social-media-monitoring
31.
23/05/2013@TransversalTalk #askTVL