Department Store Strategy Map
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sample balanced scorecard for managing strategy in a department store, illustrating some of the key objectives & metrics that should be monitored by professionals in retail businesses like department stores.
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Department Store Strategy Map
- 1. Department Store Strategy Map TFS Template Financial Process Customer Learning & Growth IT systems support the business User Satisfaction Achieve profit target Profit Efficient Checkout Process Average Checkout Time Create Customer Awareness New customers Acquisition Establish Great Place to work Employee Satisfaction Index Maintain Business Aligned cash flow Cash flow Convenient Return Process Average return process time Great Customer Experience Customer Satisfaction Index Hire and Retain top Talent Talent Retention Index Flexible & Disciplined Cost Management OPEX Foster Loyalty Customer Retention (%) Create Innovation Culture # of Ideas adopted Efficient Stock Management Average time full inventory This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg Maintain Ideal Stock Level Inventory Turnover Partner / Supplier Satisfaction Supplier Satisfaction Index Efficient Administration Process OPEX / revenue Corporate Social Responsibility # of CSR initiatives