At Trainings24x7, we conduct two days ITIL®Intermediate training in very good ambiance. Our trainers are ITIL Expert, highly experienced and qualified and most of them are from the top MNCs. While training we provide study material, multiple mock test, lots of tips and techniques to pass the exam. ITIL® Exam will be conducted at the end of the second day at the training venue.

1. ITIL® Intermediate
Trainings24x7

2. ITIL® Intermediate
Capability Stream
Lifecycle Stream
SOA
SS
PPO
SD
RCV
ST
OSA
SO
CSI
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

3. Abbreviation
OSA
• Operational Support & Analysis
PPO
• Planning, Protection & Optimization
RCV
• Release, Control & Validation
SOA
• Service Offerings & Agreements
SS
• Service Strategy
SD
• Service Design
ST
• Service Transition
SO
• Service Operation
Continual Service Improvement
• Continual Service Improvement
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

4. ITIL® Intermediate Capability Module
SOA = Service Offerings and
Agreements
PPO = Planning, performance and
Optimization
RCV = Release, Control and Valuation
OSA = Operation Support and Analysis
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

5. ITIL® Intermediate Lifecycle Module
SS = Service Strategy
SD = Service Design
ST = Service Transition
SO = Service Operation
CSI = Continual Service
Improvement
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

6. What is ITIL
ITIL
Master
ITIL Expert
Managing across the lifecycle
SS
SD
ST
SO
CSI
Lifecycle Modules
OSA
PPO
RCV
SOA
Capability Modules
ITIL 2011 Foundation Certificate in IT Service Management
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

7. ITIL® Capability Module - Target Audience
If you are looking to gain intense, specialized, process-level knowledge
in one or more ITIL process, with focus on the day-to-day execution of
ITIL practices, then the Service Capability modules will be best for you.
IT Professionals working in organizations that are implementing (or
have implemented) ITIL Processes.
Any IT professional with deep understanding around processes within
a job role or ‘process cluster’ and want growth in career.

8. ITIL® Capability Covers
• Processes from multiple Lifecycle
phases, covering parts from multiple books.
• Implementation consideration for the group of
processes
• Technology and Tools to support the group of
processes
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

9. ITIL® Lifecycle Module
Target Audience
- IT Directors
- Consultants
- IT Managers
- ITIL trainers.
Anyone want to grow in IT career
IT Professionals working in organizations that are implementing (or
have implemented) ITIL Processes.
Any IT professional with deep understanding around processes within
a job role or ‘process cluster’ and want growth in career.

10. ITIL® Lifecycle Covers…
• Each module of the Service Lifecycle series
covers an introduction to the Service Lifecycle,
the principles, processes, functions and
activities within that stage of the ITIL Service
Management Lifecycle, as well as technology
and implementation considerations.
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

11. ITIL® Exams
ITIL Foundation
Intermediate - Capability
SOA, PPO, RCV, OSA
Intermediate Lifecycle
SS, SD, ST, SO CSI
Management Across the lifecycle
(MALC)
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

12. ITIL® Expert
22 point required
– Foundation = 2 points
– EACH Capability = 4 points
– EACH Lifecycle = 3 points
– MALC = 5 points
Image credit -> suphakit73/FreeDigitalPhotos.net
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

13. ITIL® Intermediate Exam
There will be 8 questions
• Complex multiple choice with scenario
• Graded Answer:
–
–
–
–
5 point for the best answer
3 point for the next option
1 point for the next option
0 point for the distracter
• 28 point = pass
• 90 minutes to complete exam
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

14. ITIL® Trainings by Trainings24x7
Foundation:
– Classroom
– Live Online
– Online eLearning (Coming soon)
Intermediate
– Online eLearning (Coming soon)
– Classroom
– Live Online
MALC:
– Online eLearning (Coming soon)
– Live online
– Classroom
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

15. ITIL® Intermediate by Trainings24x7
• We conduct two days ITIL®Intermediate training
in very good ambiance.
• Our trainers are ITIL Expert, highly experienced
and qualified and most of them are from the top
MNCs.
• While training we provide study
material, multiple mock test, lots of tips and
techniques to pass the exam.
• ITIL® Exam will be conducted at the end of the
second day at the training venue.
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

16. Popular Quotation
A CEO was asked, "What happens if you train
your people and they leave and go
somewhere else?"
His reply was, "What happens if you don't train
them and they stay?“
Trainings24x7 recommends keep learning and
keep growing
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314

17. Ph: (011) 4280-1314
Email: contact@trainings24x7.com
Address: F-16, Preet Vihar, New Delhi – 92
(Opposite Preet Vihar Metro station)
ITIL® | PMP® | CAPM®