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INDEX
Who are we? What do we do?
Servers
Megacall Virtual Switchboard
Megacall Account
Reviews
Objectives
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4.
5.
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MegaDialer
MEGADIALER
The MegaDialer is the best solution for any contact centre that doesn’t want to lose valuable time
making calls that could be considered “dead-end” or go unanswered.
Being in control of your fast moving business is essential especially with multiple projects so this will give
you what you need to stay in control.
Not only do diallers eradicate wasted time and effort, they help call centres deliver useful customer service
experiences and eliminate the number of dropped calls. If you are a call centre and still do not utilize a dialer,
here are a few reasons why Megadialer software will increase your efficiency levels while staying within budgets.
PREVIEW AND PREDICTIVE AND BLENDED CALL SOLUTIONS
Prepare yourself for the upcoming conversation with preview dialling. This is especially useful when calling B2B.
Or with predictive dialling in various modes call in a most time-efficient manner with predictive dialling. Fine
tune the predictive dialer to your liking. Choose your dialer mode - Megadialer allows you to control the
speed dial of each campaign individually at a click of a button. Simply turn the dial up.
Configure compliance rules and decide how many simultaneous call attempts shall be made.
With MegaDialer you can prioritise contacts according to any kind of freely defined criteria.
You can also control the statistics with the flexible analytics reporting tool.
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MegaDialer
Call blending is also an option. Seamlessly blend your inbound calls with outbound campaigns – in a flexible
way that supports peaks.
MegaDialer does not restrict the number of inbound lines and lets you configure an overflow-team, which will
help with inbound calls during peak times.
The Megadialer offers 100% Customizable analytics and statistic reports. You may set up unlimited amounts
of reports under any of the four categories; Dialer statistics, Inbound queue statistic, Call and processing statistics
and contact list status.
*Call and processing statistcis
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MegaDialer
*Guiding screen -
Live listening
Megadialer allows a manager to listen silently to ongoing calls and choose to message the agent in
real-time if they feel necessary. This is a great tool often used for training purposes
LISTEN LIVE
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MegaDialer
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The MegaDialer agent screen begins as a blank canvas. This can be set up from the most basic to the most
complex. From simply seeing the client’s details, to integrated scripting, shop integrations, interview
questionnaires, etc. The choice is completely yours. The MegaDialer team will make sure you get what you
want.
Allow the agent to schedule their own personal call-back for the date and time they wish. They can also
schedule a call-back for the general pool.
Once a Personal callback is set they will see this on their personal call area all the callbacks they have sche-
duled. If the callback is not chosen at the time of the call scheduled the agent will NOT be able to attend to
standard predictive dialer call until the personal callback has been attended to.
FULLY CUSTOMIZABLE AGENT SCREEN
SCHEDULED CALL-BACKS
VISIBLE CALLBACK LISTS
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MegaDialer
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You can even set Advanced auto Disposition – send email, send SMS, move data, specific date, time, agent
callback, webhook
When creating a MegaDialer user you choose which group you want them to be part of:
LOG IN AS AGENT, SUPERVISOR OR MANAGER
*MegaDialers Roles
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Megadialer has one of the easiest import processes on the market. Simply drag and drop your data and
choose your country. Also, Export predefined results at a click of a button in our special export data section.
In the MegaDialer there is no need to install any software to be able to talk. All the agent needs to do is
plug in their headset and they are ready to go. If you have already invested in your telephones, don’t worry,
we can use your existing system if you prefer.
Wish to send out a confirmation sms to your client directly after the call has finished? You can do this and
we will help you set it up.
EASY DATA IMPORT AND EXPORT
PHONE SYSTEMS
INTEGRATED SMS
INTEGRATION
MegaDialer
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MegaDialer
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INTEGRATED WITH EXISTING PHONE LINES
We have already integrated with many cloudbased CRM systems to date and are always up for a new
challenge. A few of them being ZohoCRM, Pipedrive,Limelight,Salesforce, etc
INTEGRATED CMR - manage leads in one system.
DIRECT LINK WITH EXTERNAL CRM SYSTEMS
COMPATIBILITY WITH EXTERNAL SERVERS
As added services we have our in-house development team that can work on Integration with you should you
decide to take it to the next level through APIs and webhooks.
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Megacall Virtual World
*Megacall account login page.
MEGACALL ACCOUNT
Manage your services quickly and easily through your Megacall account. Here you can see daily
reports of all your calls as well as check your balance and invoices. We have the most advanced tech-
nology to protect your data. Keeping up to date with your businesses communications has never been
so easy and secure.
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Megacall Virtual World
OBJECTIVES
Our mission statement is to provide professional, honest and transparent business telecommunica-
tions solutions and unequalled service.
Charity is one of fundamental pillars of the company. We support, Aldeas Infantiles, an NGO which
supports children worldwide.
Lastly, we listen to what a potential customer has to say in order to make the correct recommenda-
tions for transforming their business needs.
