Exceptional Technology Solutions Services Outline

1. Exceptional Technology Solutions, LLC
Your technology… done right!!!

2. About ETS
Exceptional Technology Solutions, LLC is a full service IT Solutions company
We are the first responders to cyber attacks, hardware and software issues,
as well as end-user issues within the computer and network environments of
our clients. ETS can handle any computer, network, server, desktop or
security issue.
ETS employs some of the best, most certified engineers and technicians in
the area.

3. Technical Certifications
•Microsoft Certified Systems Engineer
•Verde Certified Engineer
•Microsoft Certified Desktop Technician
•Watchguard Certified Systems Professional
•Microsoft Certified Professional
•Watchguard Certified XCS Professional
•MCSE with Exchange
•VMWare Certified Professional
•MCSE with Security
•VMWare Certified Professional
•Cisco Certified Network Associate
•VMWare Certified Technical Professional
•CompTia A+
•VMWare Certified Sales Professional
•Network+
•Dell Certified Solutions Provider in Managed Services
•Security+
•Dell Certified Desktop Professional
•Server+
•Comptia CWNA

4. Process
1. We will discuss the issues in your company and the various services
provided by ETS.
2. A technician will come in to perform a technology assessment.
3. A quote will be prepared based on your needs and the assessment.
4. I will deliver the quote in a timely manner and we will move on with the
deal if you accept the quote.

5. DNACloud
A holistic approach to IT
management.

6. DNACloud Backup
All backups monitored 24/7/365 for consistency.
All support included in monthly fees.
Complete backup & disaster recovery planning.
Multiple pay options: fixed price or pay as you go.
Never a long term contract.
Secure 128 bit or 192 bit AES encryption.
All of our technicians are TLETS/CJIS approved through CJIS.
All data backed up to ETS secure facility.

7. DNACloud Security
DNACloud Security is a multi-faceted approach to Information Security.
• Managed Firewall
• Managed Anti-Virus
• 2 Factor Authentication

8. DNACloud Desktop
DNACloud Desktop is designed for users on the go. A secure, affordable,
dynamic hosted desktop solution designed for environments from SMB to
large Enterprise. DNACloud reduces the risk of data loss and cost of
deploying desktops while drastically reducing roll out time.
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Access your desktop on any computer
No hardware to buy
Fixed Per User Pricing
No long term contracts
Your choice of OS, Windows XP, 7, 8, Linux or Server Remote Desktop
Session
• Service Level Agreement and all support included

9. DNACloud Mail
DNACloud Mail is the best of breed offering for Managed Email Services. Employing
the Microsoft Exchange 2013 platform our clients get the latest in email technology
for extremely competitive pricing.
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Advanced Security
Outlook Web App
Mobile Email with Exchange ActiveSync
Email Archiving
Mailbox Resiliency
Information Protection and Control
Advanced Management Tools
No Long Term Contracts
Hosted in ETS secure facility
Secured by Watchguard’s latest firewall and SpamBlocker technology

10. DNACloud Server
DNACloud Server is designed to provide from one to several servers
dedicated and configured to your needs. With ETS DNACloud Server, you
have the power to run the software you need in an extremely powerful
environment while having a team is IT experts at your disposal manage your
cloud environment.
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Completely managed solution.
Provisioning is fast; your instance can be ready for login in as little as 30 minutes.
Monthly rates with no long-term commitment
Fully supported by our in-house data center experts.
Completely customizable
Never a Long Term Contract
Fixed Price
Service Level Agreement and all support included.

11. DNACloud Netmanage
With DNACloud NetManage you can rest assured that your business has "proactive, always on"
protection. DNACloud NetManage is automated, verified and works when you work to ensure that your
computers, servers and network are up to date and secure. We apply all the necessary security and
application patches and updates on an hourly, daily, weekly and monthly basis.
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Anti-Virus Software (includes software and monitoring)
Anti-Malware Software (includes software and monitoring)
Anti-Spyware Software (includes software and monitoring)
Complete Microsoft Security Patching and Updating
Total Systems Administration
Complete Server Monitoring (Monitor for critical services, up/down, security)
Complete Desktop Monitoring (Monitor for critical services, security)
System Cleanup (Temp Internet File, Cookies, Disk management and monitoring)
Asset and Inventory of entire network
Support - Discounted and Unlimited, Remote and Onsite Support

12. Professional Services

13. Onsite Services
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Hardware Installation or replacement
Software Installation
Implementation of Network Infrastructure
(routers, switches)
Operating System Installation /
Reinstallation
LAN Construction
Structured Cabling
WAN/MAN Construction
VPN Implementation
Telco/ISP Installation and
Implementation
LAN (Local Area Network) design,
implementation and maintenance
Server integration, upgrades and
migrations
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Implementation of Network Infrastructure
(routers, switches)
Virus, Spyware, Malware Removal
WAN connectivity (branch office
connectivity via DSL/CABLE/T1 or VPN)
Broadband and Telco Line management
(DSL, Cable, ISDN, T1, Fractional T,
Frame Relay)
Desktop Rollouts and Deployments
Category 5e Data Cable Installation
Consultation Services

14. Project Management
Planning - We will plan the project to your specifications making sure
everything is in place before rollout.
Analysis - We analyze all project plans before execution to ensure
maximum viability.
Execute - We will execute the stated plan on time, in budget.
A few examples of IT projects include:
• BDR (Backup/Disaster recovery) Planning and Implementation
• Office Relocations
• New Site Setup
• Network Overhaul
• Software Upgrades
• Security Audits

15. CTO Services
Clients enrolled in ETS Chief Technology Services are assigned a Chief Technology Officer
(CTO) whose priority is to keep their business on the fast track to success.
CTO Services include:
• Current Technology Assessment
• Business Objectives Meeting
• Quarterly Service Review
• Annual Service Review
• Backup Review
• Sensitive Data Review
• Hardware Lifecycle Review
• Annual Plan
• Quarterly External Security Review
• Business Continuity Planning

16. Benchwork
ETS has a full service repair lab built specifically to service computers, laptops, servers and most
other IT appliances. Services include but are not limited to:
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Servers, PC’s, Laptops, Firewalls, Routers and Switches repair
Microsoft Windows XP Pro Desktop Operating Systems installation and repair
Microsoft Office 2000, 2003 and 2007 installation and repair
Microsoft Windows Server 2003 and Small Business Server 2003 installation and repair
Microsoft Exchange Server 2003, 2007 and 2010 installation and repair
Microsoft SQL Server 2000 and 2005 installation and repair
Server build and customization
Desktop and Laptop build and customization
Firewall build and customization
Upgrades to all major systems
Drop off service for all major manufacturers or PC's, Laptops and Servers

17. Thank you for your time today.
Exceptional Technology Solutions,
LLC
419 Rice Road
Tyler, Texas 75703
903 509 0008
www.etstexas.com