© 2013 www.intuio.atAgile UX:Lessons LearnedIA Konferenz 2013Thomas Zahler
© 2013 www.intuio.atThomas ZahlerCEO @ intuioMailthomas.zahler@intuio.atWebwww.intuio.atTwitter@intuio
© 2013 www.intuio.at
© 2013 www.intuio.at“Hot foodserved fast”“Are weshippingthe rightsoftware?”Deliverablesbeforeexperience
© 2013 www.intuio.atCase Study 1Call Center
© 2013 www.intuio.atProblemHigh staff costLow customer satisfactionHeterogeneous application landscapeSolutionHarmonise the...
© 2013 www.intuio.atIteration Zero
© 2013 www.intuio.ati1 i2 i3 i4Start Released1 d2 d3 d4Too late.
© 2013 www.intuio.ati1 i2 i3 i4Start Released1 d2 d3 d4i0
© 2013 www.intuio.atIterationPlanning
© 2013 www.intuio.atProject Iteration n-1 Project Iteration n+1Design Iteration n+1n Iteration n-1 TransitionPufferQADetai...
© 2013 www.intuio.atTransitionTestQAFine designConceptSetup Analysis Design Implement QA TestBufferProjekt Iteration n-1De...
© 2013 www.intuio.atTransitionTestQAne designSetup Analysis Design Implement QA Test Buffer TransitionBuffer Design Iterat...
© 2013 www.intuio.atTransitionTestQAne design BufferSynchronisation PointSetup Analyse Design Implement QA Buffer Transiti...
© 2013 www.intuio.atBigPicture
© 2013 www.intuio.atStart i1 i2 i3 i4 Releasei0d3 d4d1 d2 d3 d4
© 2013 www.intuio.atStart i1 i2 i3 i4 Releasei0Setupd3 d4d1 d2 d3 d4big picRequirementsLo-Fi Wireframes“Big picture” concept
© 2013 www.intuio.atIdeation
© 2013 www.intuio.atbefore39 stepsafter8 steps
© 2013 www.intuio.atintuios innovative designsolution helped us reducethe average handlingtime for customerenquiries in ou...
© 2013 www.intuio.atCase Study 2Engineering Tool
© 2013 www.intuio.atProblem20 yrs old expert system2 wks training requiredDifficult to maintain, extendSolutionImplement as ...
© 2013 www.intuio.atCustomer Needs
© 2013 www.intuio.atGo Low-Fi
© 2013 www.intuio.at
© 2013 www.intuio.at
© 2013 www.intuio.at
© 2013 www.intuio.atDesign in theBrowser
© 2013 www.intuio.atCultural Change
© 2013 www.intuio.atTeam Structure
© 2013 www.intuio.atUser Research
© 2013 www.intuio.atIndividualteam levelProjectlevelOrganisationlevelInternal forcesClear goalsGroup dynamicsGroupcommitme...
© 2013 www.intuio.at@xon1c@tpiribauer @intuioSay hi.
© 2013 www.intuio.atDanke.PresentationSlidesSleeping Audience Members© Jessica Hagy
© 2013 www.intuio.at...Image Creditshttp://world-beautifulwallpapers.blogspot.co.at/2013/03/waterfall-wallpapers.htmlhttp:...
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IAK13 slideshare

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My talk at the 2013 IA Konferenz in Berlin. Contains two case studies highlighting some problems and issues we encountered when integrating UX work in agile/lean project environments.

Veröffentlicht in: Design

IAK13 slideshare

  1. 1. © 2013 www.intuio.atAgile UX:Lessons LearnedIA Konferenz 2013Thomas Zahler
  2. 2. © 2013 www.intuio.atThomas ZahlerCEO @ intuioMailthomas.zahler@intuio.atWebwww.intuio.atTwitter@intuio
  3. 3. © 2013 www.intuio.at
  4. 4. © 2013 www.intuio.at“Hot foodserved fast”“Are weshippingthe rightsoftware?”Deliverablesbeforeexperience
  5. 5. © 2013 www.intuio.atCase Study 1Call Center
  6. 6. © 2013 www.intuio.atProblemHigh staff costLow customer satisfactionHeterogeneous application landscapeSolutionHarmonise the call center UIAgile project setup with UX integrationGoalsReduce staff costImprove customer service
  7. 7. © 2013 www.intuio.atIteration Zero
  8. 8. © 2013 www.intuio.ati1 i2 i3 i4Start Released1 d2 d3 d4Too late.
  9. 9. © 2013 www.intuio.ati1 i2 i3 i4Start Released1 d2 d3 d4i0
  10. 10. © 2013 www.intuio.atIterationPlanning
  11. 11. © 2013 www.intuio.atProject Iteration n-1 Project Iteration n+1Design Iteration n+1n Iteration n-1 TransitionPufferQADetaildesignGrobdesignTestDesign Iteration nSetupAnalyseDesignImplementierungQATestPufferTransitionProject Iteration n Project Iteration nDesign Iteration n+2-2Design
  12. 12. © 2013 www.intuio.atTransitionTestQAFine designConceptSetup Analysis Design Implement QA TestBufferProjekt Iteration n-1Design Iteration n+1Synchronisation Zone
  13. 13. © 2013 www.intuio.atTransitionTestQAne designSetup Analysis Design Implement QA Test Buffer TransitionBuffer Design Iteration n+1 Design Iteration n+2
  14. 14. © 2013 www.intuio.atTransitionTestQAne design BufferSynchronisation PointSetup Analyse Design Implement QA Buffer TransitionTestQAFine designConcept PufferTestSetup Design ImplemAnalyse
  15. 15. © 2013 www.intuio.atBigPicture
  16. 16. © 2013 www.intuio.atStart i1 i2 i3 i4 Releasei0d3 d4d1 d2 d3 d4
  17. 17. © 2013 www.intuio.atStart i1 i2 i3 i4 Releasei0Setupd3 d4d1 d2 d3 d4big picRequirementsLo-Fi Wireframes“Big picture” concept
  18. 18. © 2013 www.intuio.atIdeation
  19. 19. © 2013 www.intuio.atbefore39 stepsafter8 steps
  20. 20. © 2013 www.intuio.atintuios innovative designsolution helped us reducethe average handlingtime for customerenquiries in our callcentre by up to 75%.”Sebastian ReinerProject management CRM− 30 steps per case− 1,500,000 minworking timein 2009
  21. 21. © 2013 www.intuio.atCase Study 2Engineering Tool
  22. 22. © 2013 www.intuio.atProblem20 yrs old expert system2 wks training requiredDifficult to maintain, extendSolutionImplement as web application in a lean projectGoalsReduce training effortEfficient workflows
  23. 23. © 2013 www.intuio.atCustomer Needs
  24. 24. © 2013 www.intuio.atGo Low-Fi
  25. 25. © 2013 www.intuio.at
  26. 26. © 2013 www.intuio.at
  27. 27. © 2013 www.intuio.at
  28. 28. © 2013 www.intuio.atDesign in theBrowser
  29. 29. © 2013 www.intuio.atCultural Change
  30. 30. © 2013 www.intuio.atTeam Structure
  31. 31. © 2013 www.intuio.atUser Research
  32. 32. © 2013 www.intuio.atIndividualteam levelProjectlevelOrganisationlevelInternal forcesClear goalsGroup dynamicsGroupcommitmentSchedulemanagementManagementcomplexityOrganisational forcesLeadershipExperienceGroup indepency/autonomy/powerSchedulemanagementChangemanagementCommunicationPerformanceTeamingDesign behaviourCustomercharacteristicsCritical events/conflictsMembers’competenceMeeting efficiencyOrganisationalcommunicationOrganisationalbehaviourManagementcommitmentExternal forcesCustomersatisfactionTask switchingResourcingOrganisationalbehaviourA Framework for Project Success, Marko Ikonen
  33. 33. © 2013 www.intuio.at@xon1c@tpiribauer @intuioSay hi.
  34. 34. © 2013 www.intuio.atDanke.PresentationSlidesSleeping Audience Members© Jessica Hagy
  35. 35. © 2013 www.intuio.at...Image Creditshttp://world-beautifulwallpapers.blogspot.co.at/2013/03/waterfall-wallpapers.htmlhttp://www.andersramsay.com/wp-content/uploads/2012/04/lean-agile-traditional.013-sm.pnghttp://www.extremetech.com/extreme/137521-the-tech-behind-felix-baumgartners-stratospheric-skydivehttp://taicarmen.files.wordpress.com/2011/05/earth-from-space-1.jpghttp://www.flickr.com/photos/library_of_congress/2179910918/sizes/o/http://www.njhotair.com/images/abq2002/oct05/Dscn0419.jpghttp://mode.galerijacentrs.lv/2013/03/holi-jeb-krasu-festivals-indija/https://helda.helsinki.fi/bitstream/handle/10138/28453/leanthin.pdf?sequence=1

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