1. Differences, Commonalities, and Applications Filip Caron, Koen Robyns, Tom Broos Sessie 5: Integratie

3. Definities Workflow Management: “ The automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.” Jan Breijne, presentatie workflow management 17/10/2007 Enterprise Resource Planning: “ ERP is a software architecture that facilitates the flow of information among the different functions with in an enterprise … Similarly, ERP facilitates information sharing across organizational units … At the core of this enterprise software is a central database which draws data from and feeds data into modular applications that operate on a common computing platform, thus standardizing business processes and data definitions into a unified environment” http:// ist.psu.edu/yen/421/erp.pdf  Zelfde doel, andere invulling

7. Key differences in 3 domeinen Belangrijkste conceptuele verschillen

10. A. H uman Interaction

11. B. Systems & Applications Voorbeeld van een workflow(kwantumchemie) in Kepler

22. Hoe zien onze processen er uit in theorie? Wat gebeurt er als wij of de omgeving bepaalde beperkingen opleggen? De processen doorlopen in test of productie Statistieken over doorlooptijden, problemen, ... Bottlenecks opsporen BPM

26. Manuele handeling

29. Neen

33. Maar ook implematie problemen... Do or die. IT could mean your funeral Pharmaceuticals company FoxMeyer Drug blamed its computer (and ERP) systems when it went bust. The Observer 11/07/1999 Enterprise Resource Planning, Factors Affecting Success and Failure A notorious example of a failed ERP implementation is the Hershey Foods ’ SAPAG’s R/3 implementation. The company spent $112 million and 30 months on their ERP project. When they went live in July 1999, the company experienced problems pushing orders through the system, resulting in shipping delays and deliveries of incomplete orders. http://www.umsl.edu/~sauterv/analysis/488_f01_papers/barton.htm Enterprise Resource Planning, Factors Affecting Success and Failure A technological mistake often made in SAP implementations, says Graham McFarlane, director of Western Management Consultants, is that organizations modify the software more than they should, rather than modifying their business processes. Kevin McKay, SAP America’s CEO concurs. He suggests customization almost always means trouble. http://www.umsl.edu/~sauterv/analysis/488_f01_papers/barton.htm Workflow From Within and Without  Sessie 3a Problematische workflow implementatie bij de Generale Bank in Charleroi