2. Premier/ Voith Industrial Services
The World’s Leading Service Provider for
Automotive Paint Shops
UK Sweden Spain Germany
3 Paint Shops 1 Paint Shop 1 Paint Shop 12 Paint Shops
Canada
2 Paint Shops
China
3 Paint Shops
USA
27 Paint Shops
61 Sites
Mexico
Over 30M sq. ft.
5 Paint Shops
1500+ associates
10M units produced
Brazil Portugal Poland
4 Paint Shops 1 Paint Shop 2 Paint Shops
3. Our Goal is to perform so you win more of these!
6. Quality has a name: The Premier System
Our Plan for Quality
• Situational Analysis
• Survey, Walk Thru, Benchmarking
• Engineering Estimates
• Customer Expectations
• Scope of Work
• Budget/ Proposal
• Validate Scope and Expectations
7. Quality has a name: The Premier System
Our Plan for Process Control
• Safety System
• Develop Methods/ Schedule tasks
• Current Best Practices
• KPI‘s in Place
• S.T.A.R.- People Development
8. Quality has a name: The Premier System
Execute the Plan
• Safety First
• Perform Services in Compliance
with CBP‘s, Standard Operating
Procedures, and set schedule
• Deliver Quality Services and
Acheive Expectations
9. Quality has a name: The Premier System
Inspect Services
• Inspect daily/ weekly/ monthly
• Document task completion to set
standards
• Quality Checklists
• Evaluate Results
10. Quality has a name: The Premier System
Validate Quality
• Safety Incidents
• KPI Results
• Impact on Production- First pass
rates
• Management Joint Reviews
• Customer Surveys
11. Quality has a name: The Premier System
Innovate
• Corrective Actions
• Cost Savings
• Innovation Program
• Yoketen
12. Planning for Process Control
Five Tools to Operational Excellence
1. Safety System
2. Methods and Schedules
3. Current Best Practices
4. KPI’s
5. People Development
The Premier System
13. Planning
Premier Safety System
• Safety First Philosophy
• Goal is 0 Accidents
• Comprehensive Premier Safety Manual
• Premier Safety Program/ DuPont Stop
training and implementation
• Dedicated Corporate Safety Leadership
• Dedicated Safety Coordinator on Site
• External Safety Audits conducted
routinely
Premier Safety Manual
14. Planning
Premier Methods and Schedules
• Methods outline how work to be
performed safely and efficiently
• We develop task schedules
using Standard Operating
Procedures and Best Practices
• Schedules are prepared on
daily, weekly, and monthly basis
• Schedules reflect task
completion time and frequency
Premier Work Schedule
15. Planning
Premier Current Best Practices (CBP)
• Premier CBP’s are step by step
instructions for performing service
activities
• Includes frequency, safety issues,
environmental, standard time per
task, and required supplies
Premier CBP
16. Planning
Premier Key Performance Indicators
• Premier recognizes that there are key
indicators of high quality service
• We have developed and implemented
a reporting system that measures our
performance in key areas
• All Premier sites complete and submit
KPI reports weekly
• Contain goals, objectives and actual
performance results
17. Planning
Premier People Development
S.T.A.R. System
• Primary employee development process
• Systems and tools to support each process
element
• Adapted to local laws, cultures and
customs
• Utilizes “Targeted Selection” Interviewing
Selection Techniques
• Premier Leadership Academy Training
Training Center
• Multiple Recognition Programs
Assessment
“Right people in the right place at the
Recognition right time with the right skills and tools,
moving and growing in the right direction”
18. Planning
S.T.A.R. People Development Program
People at Toyota
• Our advantage starts with our people
• Training Academy Programs for Hourly
and management Associates
• The best trained paint employees
• Measurable and Quantitative
• Superior performance receives
Recognition
Premier Training Plan
20. Planning
Program Launch
• Comprehensive launch plan
prepared for all sites
• Includes planning phase details,
launch team, safety concerns/
observations, customer contacts
info., KPI’s, Premier System
Processes
Premier Launch Plan Template
21. Execute the Plan
Safety First- Safety is No Accident
• Our 2007 theme is “Safety Is No
Accident”
• DuPont Stop 8 Program encourages
safe behavior and instills attitudes of
awareness that focus on eliminating
root causes of accidents
• Consists of 8 training units-
Individual study, Group discussion,
and on-the-job observation
• Again, our Goal is 0 Accidents
22. Execute
Perform to Standards
• We will complete tasks in
compliance with best practices,
Standard Operating Procedures,
Work Instructions and set
schedules
• Deliver Quality Service and
meet Expectations
23. Inspection of Services
Document Task Completion to Standards
• We use Quantitative (Dimensional,
Attribute Gauges) and Visual
Inspection techniques on daily,
weekly, or monthly basis
• Task completions documented and
retained on file
• Utilize Quality Checklists
Premier Quality Checklist
24. Inspect
Particle Counts
• We will conduct weekly particle
counts
• Include Trending and Analysis of
data
• Measure prior to and post
cleaning to demonstrate
effectiveness
Premier Particle
26. Inspect
Impact on Production – Paint Defect Analysis
Test/Evaluation Equipment
Stereo Microscope/Data
Storage System
Captures screen (view of
defect) for categorization,
storage and comparison
to other defects contained
in PDAP Dirt Library.
27. Validate Inspection
Safety Incidents
• How safe are we operating?
• Daily Safety Meetings
• Over 90% Pass Rating for
Safety Audits/ 3 years
• Report OSHA Safety Incident
Rates
• Our YTD (OC ‘06) actual
Rating is 1.71
Premier Safety
28. Validate
KPI Results
• We will report KPI variances
including Corrective Actions
• We also use Management Joint
Reviews and Customer Surveys
to measure performance
• ED WELD: Up-time, Costs
• PAINT SHOP: First Pass Rates,
Costs
Premier KPI Report
29. Validate
100% Job Confirmation/Buyoff
• We will use job confirmation
and buyoff for verification
that tasks are completed
per standard
• Sign off by Customer Team
Leader/ Supervisor
Premier Job Buyoff
30. Validate
Employee/Task Audit and Evaluation
• We will use auditing and
evaluation to confirm Job
knowledge in each
position
• 100% Job Buyoff by
Customer
Premier TRAINING PLAN
31. Innovate
Cost Savings
• Premier will report specific
activities to improve
services and costs
• YTD (OC ’06) NAO results
in cost savings $6.7M
Premier Cost Savings
32. Innovate
Innovation
• Innovation program active at
Premier
• We use Imaginatik platform
for our “Idea Central”
• Today 70% of new innovation
ideas come from Employees
and Suppliers
Premier Innovation
33. Innovate
Yoketen
• Search out new ideas and
bring back to your operations
• At Premier we require our
staff to visit other sites
through the year
• The objective is to learn and
implement new ideas
Premier Yoketen
34. Innovate
Continuously Improve our Processes
• We will implement specific
Corrective Actions to
problems
• Our goal is to continuously
strive to improve our service
delivery
• We will continue to grow and
strengthen our relationship
with our Customer
Premier CIP
35. Technology
Specialty Items
• Extensive Deep Clean experience-
TKS
• Robot Bell Cups
• Robot Application Tips
• Robot Cleaning and PM- TMMBC
• Pallets and Carriers- TMMI, other
sites
• ED/ Paint Jig Clean and Repairs-
TMMI, Honda, other sites
36. What Differentiates Us from Our Competition?
• World-wide Operations • Recommended Best Practice
database
• Our extensive Paint
Experience • Continuous Improvement
database
• The Premier System and
Service Delivery Model • Safety Performance
• Divine Interviewing • Innovation (Imaginatik)
Warehouse
• Psychometric Testing
• Own Training Academy • Innovation Alerts Bulletins
• On-line Paint Training • New Web portal- Knowledge
Resource Center
