1. Toby M Smith
tobysmith61@hotmail.com +44 (0) 7720 709 126
PERSONAL STATEMENT
Experienced technical & business analyst from a senior developer background with a product quality mindset. Computer
science degree educated, motivated and accomplished software engineer with 19 years’ experience covering all aspects
of the software development lifecycle working on a range of retailer systems and projects of all sizes at all stages from
conception to delivery. Versatility demonstrated in both technical and non-technical roles. Combining technical
expertise, problem solving and good communication skills to help drive engagement from stakeholders at all levels.
KEY COMPETENCIES SNAPSHOT
•
Business requirement gathering and
analysis
•
Systems QA, deployment and
implementation
• Internet security
• Waterfall & Agile / Scrum / Kanban • Fact finding and problem solving • Visual Studio 2012, VB .NET
• User story writing • Mentoring the less experienced • ReadyAPI / SoapUI
•
Test planning & writing acceptance
criteria
• DevOps •
SQL Server Management Studio &
MySQL
•
Senior developer of bespoke software
solutions
• Quality Assurance • JavaScript / Groovy
• Stakeholder engagement • Data analysis and modelling • PHP / MVC Framework
• UAT and BAT testing • KCML6, KCML7, KISAM DB • MongoLab / MongoDB
• Major software release management • Atlassian Suite (Jira / Confluence) • RabbitMQ / AMQP
• Technical analysis • MS Visio, Excel, Word, PowerPoint • AWS (Amazon Web Services) / S3
• Systems integration • HTML, XML • logEntries
• Retailer systems • SOAP / REST / JSON • Cloud9 IDE
•
Accounting, sales, after sales, CRM
processes
• WSDL / WADL modelling • Stash / SourceTree
• Software development life cycle (SDLC)
CAREER HISTORY
Toyota (GB) PLC UK Headquarters – Epsom, Surrey
Business Analyst & Developer within the Automotive retail sector
Aug 2007 to present
(8.5 years)
Contract
Variety of roles (detailed in some of the key projects below) with Toyota GBs Network Business Solutions (NBS) division, responsible
for product development of retail solutions including their in-house V8 Dealer Management System (DMS) used by all dealership
staff across the Toyota/Lexus franchises UK network (250 sites) within the Sales and Aftersales business units
Senior Business Analyst & DevOps role (Aug 2014 – present, 18 months)
Franchise Gateway: a suite of web service APIs supplying the Toyota and Lexus franchise and dealer specific data to the
dealership network. Part of strategic programme using cloud based technologies and implemented with RESTful architecture
delivered in line with Toyotas pan-European standards.
o Senior Business Analyst within Agile Kanban sprint team ensuring all stakeholders engaged, bridging gap between non-
technical and technical. Analysing requirements and data from number of sources, writing user stories and designing web
service input, processing and output for key functions within the product.
• Analyst for series of work packages, most notably Paperless Finance - architectural change and web service
development for transport of highly sensitive and business critical financial data and documents for the network’s
current and future DMS products
• Met key deliverables whilst maintaining business as usual and minimising customer impact during the migration
phase with a seamless transition between existing and new systems.
o DevOps role ensuring all testing activities were performed internally and with 3rd party vendors seamlessly. Key tasks
included:
• maintaining and configuring test and production systems
• Test analysis, documenting acceptance criteria and test execution
• UAT planning, set up of environments, writing acceptance criteria and supporting 3rd party vendor

2. Senior Business Analyst and Lead Developer (Oct 2012 – Aug 2014, 22 months)
Enhanced Service Bookings - key deliverable was the implementation of an Aftersales lead management and booking system
for call centre and aftersales operators and managers, aimed to maximise customer footfall and revenue at the dealerships
• Senior Business Analyst and author of user stories, streamlining existing booking processes
• Technical Analyst of existing products and components
• Lead developer of major new bookings and CRM product
• Overall responsibility for developing and unit testing the solution
• Casually managed 2 additional developers who worked on specific features
• Produced extensive technical and non-technical user documentation to aid call centre operators and field
• Assisting support and field teams, and also on-site call centre / after sales managers
• Successfully delivered to number of major multi-franchise dealership groups
• Collected and analysed feedback during the pilot phase
Lead Developer (Oct 2011 - Jul 2012, 9 months)
Vehicle Health Checks (VHC) - digitalising an existing paper based system so VHC could be recorded electronically and fully
integrated into existing aftersales product, enabling dealerships aftersales departments to upsell and increase revenue
• Lead analyst and developer
• Database modeller including integration with core product and default configurations for each franchise
• Designed and implemented supporting middleware for web APIs enabling 3rd
parties consumers to utilise within
their own equivalent products
Business Analyst & Developer (Jan 2009 – July 2010, 18 months)
Sales Workbench - web based sales prospecting application (desktop and tablet), comprising of: Deal Presenter module: a
customer facing application enabling sales representatives to model repayment options of vehicle finance deals. Test drive
booking system: used by centre representatives in sales process. Involved in integrating a modern front end into a legacy system
• Lead analyst in business requirements gathering and refinement
• Writing extensive requirements and design documentation for sign-off by multiple stakeholders within the wider business
• Designing workflows and wireframes for business facing documentation
• Developing a solution within the existing sales product adhering to Toyotas '4square' model for Deal Presentation and
incorporating predefined finance schemes
Kerridge / ADP (since renamed to CDK Global) – Hungerford, Berks
Business Analyst & KCML Developer within the automotive retail sector.
Aug 2000 - Aug 2007
(7 years)
Permanent
• Developer of Dealer Management Systems for core product and also franchise and country specifics for vehicle dealerships
across the UK and Europe. Worked on their existing and future products. Contributed to stability and quality of core products
• Analyst / KCML Developer of Autoline Rev8 and Fusion (now rebranded as Drive) DMS products
• Accounting system (Sales/Purchase/Nominal Ledger management, posting generation and control, COA)
• CRM/Marketing (Contact management), Sales (Vehicle stock management, vehicle sales and related processes)
• Aftersales system (service bookings / parts stock management)
• System processes: End of day batch processing
FSS Travel & Leisure Systems – Bracknell, Berks
Developer of travel booking systems
Feb 1997 – Aug 2000
(3.5 years)
Permanent
• Thoroughbred Business Basic developer of travel booking systems
• Responsible for enhancing existing and developing new booking systems and software solutions within Travel retail
sector supplying software to well-known major High Street travel retailers
• Development of travel agent search/reservation systems, internal reservation systems, reporting tools, connecting to
3rd party central reservation systems for flights / hotels / extras and configuration and environmental utilities
• Casual team leader of 3 developers. Some QA work also undertaken when necessary
EDUCATION
• BSc (Honours) Degree in Computer Science, University of Sunderland
• 3 A-levels in Computing, Pure & Applied Mathematics, Engineering Drawing,
• 6 O-levels including Mathematics and English
PERSONAL INTERESTS
• Keen cyclist & former marathon runner
• Enjoy hiking, reached top of Kilimanjaro 12 months ago with charity team
• DJ for occasional social events
• Became a dad 18 months ago
REFERENCES

3. Available on request.