Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Lessons learned becoming a Product-Centric Organisation
1. Lessons Learned Becoming a
Product-Centric Organisation
Toby Sinclair
Executive Director - Strategy and Transformation
Any opinions or personal views expressed are my own and not those of JPMC
2. Context
● 1,500 People
● Technology Organisation
● Customers mainly Internal Employees
● 40+ “Products”
● The Why?
○ Improvement to Customer Satisfaction
○ Reduce Delivery Time
● 3 Year Journey
4. Anti-Patterns
Anti-patterns are common
solutions to common problems
where the solution is ineffective
and may result in undesired
consequences.
Patterns
A pattern is a repeatedly
applicable solution to a problem
that arises in a specific context.
17. Patterns expressed in a sequence of steps:
1. Define your Product in terms of a broad customer need
2. Design a structure that aligns to this broader customer need and is adaptive
to respond to customer changes
3. Hire or Develop Product Management Professionals to do Product roles
4. Focus on building strong relationships between Product, Engineering and
other key stakeholders
5. Establish a Product Backlog that contains mainly items described based upon
value they provide customers
18. The Result
● 3 Products
○ Collaboration and Communication
○ Workplace
○ Engagement
● 2 Support Groups
○ Help Desk
○ Workplace Services (Physical Installs)
● Outcomes:
○ Fewer, more empowered Product People
○ Increased Customer Satisfaction (NPS)
○ Reduced Duplication
○ Reduced Delivery Time
19. Focus on getting the first two patterns
right….
Product = Customer Need
Product Drives Structure