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Crucial Accountability: Tools for Resolving Violated Expectations and Broken Commitments
Justin Hale, Master Trainer, VitalSmarts
One of the most prevalent and costly workplace issues is the inability to effectively hold others accountable for bad
behavior. VitalSmarts research shows that 95% of employees struggle to hold their colleagues accountable for violated
expectations wasting $1,500 and an eight-hour workday for every accountability discussion avoided.
Top performers are gifted at holding others accountable. They know how to diagnose the underlying causes behind
broken promises, violated expectations, and bad behavior. In this engaging presentation, participants will learn a high-
leverage skill set that lies at the heart of problem solving and execution. By learning how to talk about violated
expectations in a way that solves problems while improving relationships, you will improve individual, team, and
organizational effectiveness.
Learning Objectives:
• Create a culture where employees hold anyone accountable regardless of power or position.
• Master performance discussions to get positive results and maintain good relationships.
• Enhance accountability and ensure execution.
Religious Discrimination and Accommodation -- When Religion and Work Conflict
Andrew S. Hament, Partner, Ford Harrison
With EEOC charges on the rise, Andy Hament of FordHarrison will conduct a workshop on employers' obligations to
accommodate a myriad of religious beliefs and practices -- from Scientology to Veganism -- that could otherwise
conflict with the workplace. This program will explore federal and state laws prohibiting religious discrimination and
requiring reasonable accommodation, EEOC guidelines, court decisions, and provide a checklist and tips for evaluating
whether, when and how to accommodate particular situations, ranging from dress code exceptions, to schedule
changes and leaves, avoiding certain duties, and mandatory flu shots.
Keynote: Leadership Secrets from the Wizard of Oz
Tony Moore, Chief of Talent Development, Eckerd
Description: Now more than ever human resource leaders are front and center as their organizations navigate the
volatile, uncertain, complex, and ambiguous times in which we are operating. As the HR function takes on greater
strategic importance, HR professionals are challenged to not only understand the direction the organization is headed
but to also serve as a force multiplier in the organization’s success. To remain relevant, HR professionals must learn,
unlearn, and relearn at a much more rapid pace than previous generations. While success in the past won’t
automatically translate to success in the future, there are a set of tried and true leadership competencies that have
retained their value.
Using humorous storytelling and real world examples, Leadership Secrets from the Wizard of Oz focuses on the core
competency possessed by each character in the story and demonstrates its practical application to the HR professional
who wants to positively impact their organization and become the kind of leader people follow by choice. Whether
participants are currently leading or simply wanting to increase their influence, Leadership Secrets from the Wizard of
Oz provides a fresh perspective on maximizing their impact as activist, capability builder, and facilitator of organizational
change. Are you ready to go see the Wizard?
Learning Objectives
• Learn the leadership competencies needed to deepen your impact on the organization
• Learn to identify and leverage your strengths
• Learn critical data that must be used to inform decision-making and drive performance
• Learn to create a culture of accountability and ownership within the HR function
Tech Wars: Employee Privacy Issues in the Next Generation
Lillian (Lilly) Moon, Attorney at Law, Jackson Lewis P.C.
Privacy has long been an issue that has challenged employers and businesses. However, the explosion of technology has
affected how we communicate, manage workforces and monitor data, communications and movement, resulting in an
altered and developing legal landscape. With today’s ever increasing and expanding technological abilities, employers
must become aware of the potential legal pitfalls when instituting new technologies in the workplace as well as
potential issues with employees using their own technology while at work. Session topics will include: (1) employee
monitoring/location tracking devices including GPS tracking devices on employer and employee-owned equipment, RFID
chips, recording employee telephone calls, and video monitoring; (2) new technologies creating workplace Issues
including use of biometrics, Bitcoin, Google Glass, employee-generated workplace video, still photographs, and audio
recordings; (3) social media access legislation; and (4) use of electronic signatures for e-application and e-onboarding
systems.
Learning Objectives:
• Become aware of new technologies affecting workplace conditions.
• Develop an understanding of potential legal pitfalls associated with technological advancements in the
workplace.
• Become aware of potential issues with employees using employee-owned technology in the workplace.

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Program Summaries - 2015 Space Coast HR Conference

  • 1. Crucial Accountability: Tools for Resolving Violated Expectations and Broken Commitments Justin Hale, Master Trainer, VitalSmarts One of the most prevalent and costly workplace issues is the inability to effectively hold others accountable for bad behavior. VitalSmarts research shows that 95% of employees struggle to hold their colleagues accountable for violated expectations wasting $1,500 and an eight-hour workday for every accountability discussion avoided. Top performers are gifted at holding others accountable. They know how to diagnose the underlying causes behind broken promises, violated expectations, and bad behavior. In this engaging presentation, participants will learn a high- leverage skill set that lies at the heart of problem solving and execution. By learning how to talk about violated expectations in a way that solves problems while improving relationships, you will improve individual, team, and organizational effectiveness. Learning Objectives: • Create a culture where employees hold anyone accountable regardless of power or position. • Master performance discussions to get positive results and maintain good relationships. • Enhance accountability and ensure execution. Religious Discrimination and Accommodation -- When Religion and Work Conflict Andrew S. Hament, Partner, Ford Harrison With EEOC charges on the rise, Andy Hament of FordHarrison will conduct a workshop on employers' obligations to accommodate a myriad of religious beliefs and practices -- from Scientology to Veganism -- that could otherwise conflict with the workplace. This program will explore federal and state laws prohibiting religious discrimination and requiring reasonable accommodation, EEOC guidelines, court decisions, and provide a checklist and tips for evaluating whether, when and how to accommodate particular situations, ranging from dress code exceptions, to schedule changes and leaves, avoiding certain duties, and mandatory flu shots. Keynote: Leadership Secrets from the Wizard of Oz Tony Moore, Chief of Talent Development, Eckerd Description: Now more than ever human resource leaders are front and center as their organizations navigate the volatile, uncertain, complex, and ambiguous times in which we are operating. As the HR function takes on greater strategic importance, HR professionals are challenged to not only understand the direction the organization is headed but to also serve as a force multiplier in the organization’s success. To remain relevant, HR professionals must learn, unlearn, and relearn at a much more rapid pace than previous generations. While success in the past won’t automatically translate to success in the future, there are a set of tried and true leadership competencies that have retained their value. Using humorous storytelling and real world examples, Leadership Secrets from the Wizard of Oz focuses on the core competency possessed by each character in the story and demonstrates its practical application to the HR professional who wants to positively impact their organization and become the kind of leader people follow by choice. Whether participants are currently leading or simply wanting to increase their influence, Leadership Secrets from the Wizard of Oz provides a fresh perspective on maximizing their impact as activist, capability builder, and facilitator of organizational change. Are you ready to go see the Wizard? Learning Objectives • Learn the leadership competencies needed to deepen your impact on the organization • Learn to identify and leverage your strengths • Learn critical data that must be used to inform decision-making and drive performance • Learn to create a culture of accountability and ownership within the HR function
  • 2. Tech Wars: Employee Privacy Issues in the Next Generation Lillian (Lilly) Moon, Attorney at Law, Jackson Lewis P.C. Privacy has long been an issue that has challenged employers and businesses. However, the explosion of technology has affected how we communicate, manage workforces and monitor data, communications and movement, resulting in an altered and developing legal landscape. With today’s ever increasing and expanding technological abilities, employers must become aware of the potential legal pitfalls when instituting new technologies in the workplace as well as potential issues with employees using their own technology while at work. Session topics will include: (1) employee monitoring/location tracking devices including GPS tracking devices on employer and employee-owned equipment, RFID chips, recording employee telephone calls, and video monitoring; (2) new technologies creating workplace Issues including use of biometrics, Bitcoin, Google Glass, employee-generated workplace video, still photographs, and audio recordings; (3) social media access legislation; and (4) use of electronic signatures for e-application and e-onboarding systems. Learning Objectives: • Become aware of new technologies affecting workplace conditions. • Develop an understanding of potential legal pitfalls associated with technological advancements in the workplace. • Become aware of potential issues with employees using employee-owned technology in the workplace.