1. Timothy H. Kolk
PO Box 55048
Hurst, TX 76054
817-210-5136
tkolk33@gmail.com
Objective:
To add value to a stable growing company by bringing my adjusting and construction
experience and expertise along with my ability to work together with other individuals,
customers and departments to contribute to the ongoing success of the company.
Work Experience:
Pilot Catastrophe Services, Inc. – 1037 Hillcrest Rd. Mobile, AL 36695 – 800-345-2287 – August
2011 – Present
Customer Service is always first.
Inside Adjusting – Working Liberty Mutual Supplement and Recoverable Depreciation claims.
This included all types of claims including hail, wind, water/sewer backup and sump pump
backup. Reading and Interpreting policy to determine coverage, deductibles and policy limits.
Staying up to date on state specific issues was a must. Partial denial letters were sent when
necessary. Confirming validity of supplements through evidence such as photo documentation
and developing comp estimates for pricing through XM8.
Inside adjusting required working closely with policy holders and contractors to determine
covered damages. Proper customer service was a must. Handling customers and explaining
policy coverage’s to determine what was covered and what was not covered is important.
When done properly, an irate or dissatisfied customer would typically thank me as they usually
have never been through the process and understanding their policy and procedures usually
was a big help. As a supplement adjuster, I had excelled in customer satisfaction as well as
meeting contractor bids through finding missed items by reviewing photo reports from the
Field Adjusters as well as contractor and insured photo reports. TeamLeads and Management
were confident in my abilities and would often request I work claims that were difficult and/or
hot that other adjusters were having a hard time with.
I also worked Inside Claims for Liberty Mutual as a “CE” Adjuster as well. The CE Adjusters were
responsible for being the “key contact” for the insured from claiminception to finish so the
insured had one key person to contact and did not have to call several different adjusters

2. working their claimfor information and questions. As a CE Adjuster, I had a work load at one
point of up to 130+ claims to manage daily with anywhere from 30-40 supplements mixed in
with these claims. I was responsible for keeping contact with the Field Adjusters, reviewing
their estimates and payments to ensure they were correct as well.
I also work as a Field Adjuster. The carrier has been Allstate. I have worked hurricane, hail,
wind, water/sewer backup and sump pump backup claims since August 2011. I have been asked
to stay for clean up after working initial hurricane claims. Most of the duties listed above were
relevant to my Field Adjuster experience, especially customer service. I made sure that the
customer knew what to expect from me and the company up front which helped in reducing
future complaints and confusion from the customer. I also take the time to review with a
customer, their policy provisions to ensure they have an understanding of coverage.
As both an inside and field adjuster, I documented my files appropriately. I document files so
that anyone can understand what is going on with the claimand can readily answer any
questions the customer or management may have just by reviewing my notes. I follow all
carrier procedures for documentation, customer service and coverage. I also follow all carrier
procedures for estimating claims. I have above average/excellent experience in Xactimate
estimating and I have most recently worked on XM8 28.
Experienced in Xactimate 28
State Licenses: TX, FL, LA, OK, WY, VT, SC, OR, NH, MT, MN, MI, ME, KY, IN, ID, GA, CT, AZ, AL,
DE. AR
GTimmons Consulting Group – 555 Republic Dr. Suite 200, Plano TX 75074 – 972-234-8300 –
July 2012 – February 2013
GTimmons Consulting Group is a Public Adjuster Firm. I was an independent contractor writing
estimates and adjusting claims. Claims were residential and small commercial construction. My
duties were to interact with the owners of the property, inspect and estimate damages on the
property. I was also called upon to adjust claims which involved working with the insurance
companies adjuster and any umpires assigned to the claims.
Classic Enterprises, LLC – PO Box 55048 Hurst, TX 76054 – October 2007 to Present
General Contactor – Home Remodeling, Patio Covers and Enclosures, Roofing, Decks, Concrete,
Tile, Granite, Flooring, Painting, Siding, Fencing, etc…
Self Employed Sales - Sales include Oil & Gas Private Placements in Joint Ventures, Security
Systems, Cost Segregation and Roofing.

3. Argon Properties, LLC – PO Box 55048 Hurst, TX 76054 – June 2004 – October 2007
Self Employed Custom Home Builder and Real Estate Agent – Home Building experience
includes reading and interpreting plans, obtaining financing, benching lot and pouring post-
tension foundation, through every step required to finish custom home and prepare for sale.
Main duties were scheduling contractors to perform work in a timely manner and ensuring
each stage of the custom home was completed to plan.
STS Construction – 5751 Kroger Dr Ste# 293 Keller, TX 76248 –
June 2002 to June 2004
Superintendant for a Custom Home Builder – Duties included reading and interpreting plans,
benching lot and pouring post-tension foundation, through every step required to finish custom
home and prepare for sale. Working with customers on change orders and walk throughs. Main
duties were scheduling contractors to perform work in a timely manner and ensuring each
stage of the custom home was completed to plan.
Vopak USA – 1686 Highland Road Twinsburg, OH 44087 – October 2000 to June 2002
Chemist/Quality Assurance Administrator – Management position reported to the General
Manager. Analyze chemicals and blends and make corrections as necessary to ensure product
conformance both internal and external. Implement ISO 9002 compliance in Twinsburg, Toledo
and Albany facilities. This Chemical Facility supplied Manufacturing Grade chemicals as well as
Food Grade chemicals and products.
Gibson-Homans Co. – 1755 Enterprise Parkway Twinsburg, Ohio 44087 –
March 1986 – October 2000
I started my career in the Sample Department making various samples for our salesmen and
customers. I was promoted to Lab Technician before the end of the year. As a Lab Technician, I
assisted the Chemists in formulating products, QC products, Microbiology and running various
tests on supplier products as well as current products in our line. We produced home
improvement products from Asphalt Coatings, Caulks & Sealants to Wall-Paper Adhesives. At
this point, I started attending college at night for Chemistry.
Within 3-4 years, I was promoted to Sr. Lab Technician. In addition to my duties above, I was
now in charge of training any new technicians hired as well as ensuring proper laboratory
procedures were being followed.
Within 3-4 years, I was promoted once again to Lab Manager, Reporting to Senior VP of R&D. In
addition to my previous duties, I was now in charge of 4 other Lab Tech’s and the day to day

4. operations of the lab. This ranged from training technicians, ordering supplies, equipment
maintenance and calibration, working
with the manufacturing supervisors on batch production and travelling to our branch plants
during “new product” production. I Implemented a Supplier Quality Program. This entailed
working with suppliers to meet agreed upon specifications for raw materials.
Within another 3-4 years, I was promoted to Lab Manager/Quality Assurance Administrator
Reporting to CEO. Along with previous duties, I was tasked with updating our Quality
Manual/SOP’s and improving quality processes at all branch plants as well as corporate
headquarters. I used ISO 9000 compliance as a template. I was in charge of annual reviews and
salary increases as well as hiring and terminating personnel. I was also involved in Sr.
Management meetings to discuss problems and update progress of our companywide quality
program. I was able to save the company $400,000/year just by re-vamping our retain program.
I was also able to cut defective batches and returns 50% by implementing simple housekeeping
procedures and testing procedures of incoming raw materials and finished product. New
Microbiology procedures played a key role in achieving this goal. I also Implemented OSHA
HMIS Standards in the Laboratory.
Barth Industries – Brookpark, Ohio – Feb 1985 to Sept 1985
Machinist Apprentice - Duties included learning to operate all machines in the machine shop. I
also attended classes in the evening as part of the Apprenticeship for math, micrometer and
caliper skills.
Forest City Auto Parts - Bedford, Ohio – June 1984 to Feb 1985
Stock Department – Took inventory and stocked shelves. Promoted to “Head of Stock” where I
also supervised 2 other stock boys. I also was in charge of ordering parts.
College Education:
Cuyahoga Community College – 1100 Pleasant Valley Road Parma, OH 44130 – Winter 1987 to
Fall 1993
Major – Chemistry
94Hrs (Quarters)
Professional Certifications:
Admin Manager I, II & III Allstate Commercial Claims Process
Auto – Becoming a Better Adjuster Auto NextGen Express Repair Link
Auto NextGen I & II Be a better adjuster
California Fair Claims CCC Pathways
Customer Experience I v2 Diversity for all employees

5. Employees Sexual Harassment Field ClaimPayment
Imaging Ladder Assist
Laws, Ethics and Handling Claims for Adjusters Leaders in Customer Service
Liberty Mutual Re-Certification – Core Orientation Light wind and hail
NextGen I & II Personally Identifiable Information
Roof ClaimAssessment Form Rope and Harness
Supervisors: Sexual Harassment Tree & Tree Debris Removal
Voice Activated Data Base Xactimate I & II
(and several others employer specific)
Professional Reference:
Jim Robinson Mike Dixon
Microbiologist/College Professor Cornerstone Consulting & Construction
Macon, GA Arlington, TX
478-731-3230 682-478-6000
Tom O’Brien
Adjuster
Fort Worth, TX
817-680-5214