This document provides an overview of communication topics including sending and receiving messages, building communication style, persuasive speaking, making messages count, ensuring understanding, communication apprehension, running effective meetings, listening, presentations, emails, virtual teams, learning and development communication, preconceived notions, communicating metrics, levels of speaking, employee voice, leadership communication, and concludes with a summary and questions. The document covers a wide range of communication skills and strategies across different contexts from interpersonal to group and organizational communication.

1. Communication
by Toronto Training and HR
May 2014

2. CONTENTS
3-4 Introduction
5-6 Sending and receiving
7-8 Building blocks of communication style
9-10 Components of persuasive speech
11-12 Making your message count
13-14 Ways to ensure people understand you
15-16 Communication apprehension
17-19 Running an effective meaning
20-21 Listening
22-24 Presentations
25-27 Emails
28-29 Virtual teams and communication
30-31 Effective learning & development communication
32-34 Sources of pre-conceived notions
35-36 Communicating workforce metrics
37-40 Six levels of speaking
41-42 Mechanisms of employee voice
43-46 Leadership communication
47-48 Drills
49-50 Conclusion, summary and questions
Page 2

3. Page 3
Introduction

4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
15 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
HR support with an emphasis on reducing
costs, saving time plus improving employee
engagement and morale
Services for job seekers

5. Page 5
Sending and receiving

6. Sending and
receiving
• The sender
• The receiver
Page 6

7. Page 7
Building blocks of
communication style

8. Building blocks
of
communication
style
• Clarity
• Conciseness
• Coherence
• Consensus
Page 8

9. Page 9
Components of persuasive
speech

10. Components
of persuasive
speech
• Ethos-character
• Logos-reason
• Pathos-emotion
Page 10

11. Page 11
Making your message
count

12. Making your
message
count
• Questions to ask
• Types of audience
• Taking it offline
Page 12

13. Page 13
Ways to ensure people
understand you

14. Ways to
ensure people
understand
you
• Know your audience
• Know what you are talking
about
• Avoid ambiguity
• Say what you mean
• Take time to explain
• Don’t run off at the mouth
• Establish rapport
• Beware of double
meanings
• Avoid extremes
Page 14

15. Page 15
Communication
apprehension

16. Communication
apprehension
• Definition
• Social anxiety
• Leadership initiative
• Multicultural
appreciation
• Adaptability
Page 16

17. Page 17
Running an effective
meeting

18. Running an
effective
meeting 1 of 2
• Know if you really need a
formal meeting at all
• Set expectations prior to
the meeting
• Facilitate well during the
meeting
• Parkinson’s Law
• Allow conflict
• Assign action steps
• Delegate the meeting
responsibility
Page 18

19. Running an
effective
meeting 2 of 2
• Know when to lead and
when to participate
• Always let people out
early
• Make it fun…
Page 19

20. Page 20
Listening

21. Listening • What is effective listening?
• Internal listening
• Basic listening modes
• Reasons for poor listening
• Roadblocks to listening
• Tools for effective listening
• Results of effective listening
• To listen means…
Page 21

22. Page 22
Presentations

23. Presentations
1 of 2
• Report
• Story
Page 23

24. Presentations
2 of 2
• Ways to ruin a
presentation
• How to make your
presentation linger
Page 24

25. Page 25
Emails

26. Emails 1 of 2 • Legal department
• Sales department
Page 26

27. Emails 2 of 2 • Identity
• Materiality
• Vulnerability
• Visibility
Page 27

28. Page 28
Virtual teams and
communication

29. Virtual teams
and
communication
• Location
• Email or face-to-face
• Non-verbal
communication
• Culture
• Trust
Page 29

30. Page 30
Effective learning &
development
communication

31. Effective
learning &
development
communication
• Clarity
• Consistency
• Commitment
• Challenge
• Chutzpah
• Create and share
stories
Page 31

32. Page 32
Sources of pre-conceived
notions

33. Sources of
pre-conceived
notions 1 of 2
• Previous education or
training
• Limited personal
experience
• Wild guesses
• Assumptions
Page 33

34. Sources of
pre-conceived
notions 2 of 2
• The problem with pre-
conceived notions
Page 34

35. Page 35
Communicating workforce
metrics

36. Communicating
workforce
metrics
• Topic scoping
• Data investigation
• Storyboarding
• Presentation design
• Message preparation
• Telling the story
Page 36

37. Page 37
Six levels of speaking

38. Six levels of
speaking 1 of 3
• How to speak so
people listen
• How to speak so
people understand
• How to speak so
people understand as
you intend them to
• How to speak so
people agree with you
Page 38

39. Six levels of
speaking 2 of 3
• How to speak so people
remember what you
want them to
• How to speak so people
think or do what you
want them to
Page 39

40. Six levels of
speaking 3 of 3
SPEAKING POWER
• Interest
• Insight
• Influence
• Impact
• Impulsion
• Inspiration
Page 40

41. Page 41
Mechanisms of employee
voice

42. Mechanisms of
employee voice
• Upward problem-
solving
• Representative
participation
Page 42

43. Page 43
Leadership communication

44. Leadership
communication
1 of 3
• Competence
• Connection
Page 44

45. Leadership
communication
2 of 3
• Core principles
Page 45

46. Leadership
communication
3 of 3
• Personal leadership
communication guide
Page 46

47. Page 47
Drills

48. Drills
Page 48
• Group A
• Group B
• Group C
• Group D

49. Page 49
Conclusion, summary and
questions

50. Page 50
Conclusion, summary and
questions
Conclusion
Summary
Videos
Questions