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1. TIFFANY M. THORNTON
1529 Reel Lake Dr.
Atlanta, GA, 30331
334-707-1141
tiffmthornt3@hotmail.com
______________________________________________________________________________
Objective: To provide exceptional service while using my knowledge and experiences to
help with company growth.
Education: August 2000 - May 2006
Tuskegee University, Tuskegee, AL
Bachelor of Science in Sales and Marketing
Summary of Qualifications:
10/2006 – Present Assistant General Manager, California Pizza Kitchen, Atlanta, GA
Accomplishments:
 Successfully managed restaurant and increased sales by utilizing family values, exceptional
customer service and providing quality food.
 Maintained expenses below budget through accurate planning, purchasing and cost effective
operational procedures.
 Achieved daily positive profit sales goals.
 Recommended ideas to motivate suggestive sales needs to achieve overall profit sales gain
with excellent overall guest experience.
 Developed and implemented short and long-term program initiatives to achieve daily
positive profit sales.
 Built and maintained new relationships with vendors for products and services (i.e., Nestle,
local area and national Liquor distributors, Ecolab, Freshpoint, MBM).
 Utilized strong work ethics to build lasting guests and business-to-business relationships.
Management/Administration:
 Expert knowledge in retail and operations management, sales, budget development, staffing,
inventory and cost control.
 Accountable for budgeting cost control, payroll, profit and losses, food, labor, accurate
forecasting, general accounting and full profit and loss to meet corporate goals.
 Designs, analyzes and establishes service delivery objectives and standards.
 Defines target market to develop marketing campaigns and determines advertisement to
insure visibility of the restaurant.
 Manages marketing strategies, volume forecasts and vendor relationships.
 Researches, analyzes and solves practical problems.

2.  Ensures teams are provided current data regarding sales, business changes, events and
promotions.
 Knowledge of employment laws, workers compensation, Family and Medical Leave Act,
Occupational Safety and Health Act and other related government and state requirements.
Food/Equipment/Customer Service:
 Maintains food and equipment inventories and maintains records.
 Investigates and resolves food quality and service complaints ensuring customer satisfaction.
 Creates new business through community involvement and active public relations.
 Analyzes different techniques to maintain spending on goods and waste of food.
 Prepares reports of findings, makes recommendations and creates tools that bring in positive
results. Communicates results to the staff.
Supervising/Training:
 Recruits, hires, supervises, schedules and motivates a cross functional team of 45-50
employees.
 Prepares and conducts training workshops to motivate employees to perform at their
maximum potential to enhance customer service and increases profits.
 Improves productivity and morale by initiating systems for accountability.
 Maintains positivity and drive for new products, services, and changes within the company.
 Ability to lead cross-functional teams during each shift
 Supervises, delegates work and provides employees with job expectations/criteria.
 Updates human resource information for team members.
Oral/Written Communication:
 Works and communicated with staff and management in a manner that inspired respect and
confidence.
 Ability to develop and conduct training in a classroom environment.
 Maintains effective communication between staff and customers both verbally and in writing.
08/2006 – 01/2008 Customer Service Representative, E-Loan, Pleasanton, CA
 Answered questions and assisted customers regarding loans and transactions.
 Interviewed loan applicants in order to obtain personal and financial data; and assisted
them in completing applications.
 Prepared and typed loan applications, closing documents, legal documents, letters,
forms, government notices and checks.
 Recorded applications for loan and credit, loan information and disbursements of
funds.
 Submitted loan applications with recommendation for underwriting approval.

3. Special Skills:
 Great organizational skills to meet or exceed production goals.
 Analytic skills with strategic thinking.
 Able to work both as a team player and independently and perform multi-tasks.
 Ability to analyze and resolve problems.
 Excellent time management skills.
 Ability to coordinate projects and work assignments.
 Ability to conduct training in a classroom environment.
 Self-motivated, self-starter ready to achieve and accomplishment my next goals.
Computer Skills and Software Programs:
 Microsoft Office Programs: Word, Excel, Power Point and Outlook
 AS400