1. Quality
Management in
Healthcare
Multidisciplinary Rounds
Amy Schuch
Tiffany Nguyen

2. Define the Project
 Purpose: Modify the current multidisciplinary
rounding process in the NICU at CDH to
better include the bedside nurse and family in
order to improve patient’s plan of care,
communication, and outcomes

3. Team Members
 Project Sponsor: NICU Nurse Manager
 Project Manager: Tiffany Nguyen & Amy Schuch
 Customer: NICU patients and their families, NICU
nurses
 Support Members: social workers, occupational
therapists, physical therapists, speech therapists,
case manager, clinical nurse specialists

4. Goals
 Increase employee satisfaction
 Reduce turnover
 Increase productivity
 Increase patient satisfaction
 Quality of experience
 Patient referrals
 Reputation of hospital

5. Major Deliverables
 Increased communication
 Increased patient satisfaction
 Increased employee satisfaction
 Improved patient outcomes

6. Charter

8. Fishbone Diagram