1. Client Service Manager
Core Responsibilities:
 Plans, manages, and supervises daily activities of the Lead Client Support
Specialists and summer technicians.
 Manages the procurement, deployment, and support for approximately 10,000
computers and hundreds of other devices (IOS, Android, Activboards, AV
equipment, copiers, projectors, printers, computer carts, and more) used by faculty,
staff, and students while adhering to Virginia State Procurement Laws and VITA.
 Coordinates the procurement, distribution, and installation of end-user computing
equipment to establish and maintain a reliable computing environment to ensure that
customers have the technology they need to do their jobs and that it is reliable and
available.
 Informs DART Leadership Group of emerging technology and researches its
acquisition and implementation while adhering to a budget.
 Manages the overall initiatives of all cross-functional teams to ensure that the
common goals are achieved.
 Assists with the communication of Technical Troubleshooters and maintain the
current distribution list from the data provided by HR.
 Researches and schedules training for Client Services staff to support current and
new technology initiatives.
 Manages the division’s computer equipment self maintenance program.
 Responsible for maintaining physical inventory for all technology related equipment
in the division.
 Assists in preparation and management of DART budget.
 Responsible for project management, and supervision for division-wide and school-
based technology installation initiatives, including AV installations, projectors, audio,
studio, Activboards, etc.
 Track incident management using a SharePoint database to enable reports for user
incidents.
 Maintain incident repair budget of $200,000.
 Maintain accurate inventory of consumables utilizing a SharePoint database.
 Ensure that consumables inventory is stocked on hand so that I am able to fulfill
requests from CSS staff while adhering to a per site budget.
 Places all non-warranty repair parts ordering adhering to Lenovo Self Maintainer
Agreement.
 Places all non-warranty Apple repair parts orders while adhering to GSX standards.
 I work closely with Fiscal Services to submit insurance claims for hardware claims to
ensure ACPS is receiving the monetary fund’s back to replace the damaged, stolen
or loss claims.
 Ensure that outside as well as internal events are supported.
 Ensures that CSS staff has what they need to support school wide events like
Making Connections, CAI and New Teacher Academy.
 Manage the recycling of approximately 1,500 devices each summer while adhering
to environmental laws.
 Manage the procurement of school/site based technology requests and JV requests
and maintains asset management tracking for these devices.
 Maintains the Purchasing Request site and tracks requests.

2.  Submits purchasing requests while adhering to the purchasing requests guidelines
outlined by Dart.
 Manage the procurement, implementation and deployment of devices annually in the
summer while adhering to strict deadlines.
 Ensure Client Service Specialist have the tools necessary to perform their daily
duties.
 Submit work orders to My Services for Apple repairs that go beyond that of CSS
technical abilities.
 Run weekly ticket reporting and discuss tickets during weekly staff meeting.
 Schedule monthly CSS staff meeting.
 Devise detailed procedures for standard operating procedures.
 Manages the procurement, deployment, and support of teacher and staff
replacement computers.