The document provides an overview of the top 5 new features being introduced by ThousandEyes. It begins with an introduction and agenda. The top 5 new features are then summarized as: 1) Cloud agents in AWS, Google Cloud, and Azure, 2) Support for Skype for Business SIP calls, 3) Expanded endpoint tests for non-browser applications, 4) New BGP routing visualizations, and 5) Integrations for ServiceNow incident management. Additional resources from ThousandEyes are also listed.

1. What’s New at ThousandEyes
Top 5 Features
Ian Waters, Director of Solutions Marketing
Tim Hale, Solutions Engineer

2. @ThousandEyes
• Welcome & Introduction
• Top Five Features & Demo
• Resources
• Q&A
Agenda
Tim Hale
Solutions Engineer
thale@thousandeyes.com
@timlhale
Ian Waters
Director of Solutions Marketing
iwaters@thousandeyes.com
@iawaters

3. @ThousandEyes
To empower companies and people to see, understand and improve
connected experiences everywhere.
ThousandEyes Overview
FOUNDED HEADQUARTERS
2010 San Francisco
OFFICES
Austin | New York | Dublin | London | Tokyo
HQSan Francisco
Austin
New York
London
Tokyo
Dublin
@ThousandEyes

4. @ThousandEyes
Turning Data into Actionable Intelligence
Capabilities
Real-time
Visualizations
Timeline, Path Viz,
Route Viz
Trending and
Aggregation
Reports
Dashboards
Anomaly
Detection
Alerts, Notifications
Eco-System
Integration
Native REST API,
Integrations
Algorithmic
Layer
Global Inference Engine
Cross-Correlation and Collective Intelligence
Data Sources
Application
Layer Tests
HTTP server, Page Load,
Transaction,
FTP server, DNS,
RTP, SIP
End User
Experience
Endpoint Agent Tests
BGP
Routing
Global BGP RIB Feeds
Network
Layer Tests
L3 Paths with
hop-by-hopmetrics
Device
Layer
LLDP and SNMP
Solutions Digital Experience Cloud AdoptionModern WAN

5. @ThousandEyes
Ease of Use
Visualization:
Additional Outage Context,
new BGP routing view &
new dashboard widgets
Now
5

6. @ThousandEyes
BGP Monitoring
New visualization:
Easily see how routing
changes impact your
services
Now

7. @ThousandEyes
Fit Your
Workflows
More integrations:
Native support for
ServiceNow incident
management
Now
4

8. @ThousandEyes
Endpoint Agent
End-point tests:
Expand to non-browser
based applications and
addition of scheduled
testing
Now
3

9. @ThousandEyes
Skype for
Business
Voice over IP:
Support for Skype for
Business online with SIP
over TLS and Kerberos
Beta
2

10. @ThousandEyes
Multi-Cloud
Cloud Agents in IaaS:
AWS, Google and Azure
Now
1

11. @ThousandEyes
• Complex matrix of inter-service communication across networks
outside of IT control
• Heavy dependence on unpredictable Internet
• Traditional monitoring flatlines outside the enterprise boundary
– SNMP, flow, packet capture are ineffective on networks you don’t own
• Operational blindness
Multi-Cloud Operations Challenges
@ThousandEyes

12. @ThousandEyes
ThousandEyes Network Intelligence for Multi-
Cloud
Ashburn, VA (AWS us-east-1)
Columbus, OH (AWS us-east-2)
Dalles, OR (AWS us-west-2)
Dublin, Ireland (AWS eu-west-1)
Frankfurt, Germany (AWS eu-central-1)
London, England (AWS eu-west-2)
Montreal, Canada (AWS ca-central-1)
Mumbai, India (AWS ap-south-1)
Paris, France (AWS eu-west-3)
San Jose, CA (AWS us-west-1)
Seoul, South Korea (AWS ap-northeast-2)
Singapore (AWS ap-southeast-1)
Sydney, Australia (AWS ap-southeast-2)
São Paulo, Brazil (AWS sa-east-1)
Tokyo, Japan (AWS ap-northeast-1)
Ashburn, VA (GCP us-east4)
Changhua, Taiwan (GCP asia-east1)
Council Buffs, IA (GCP us-central1)
Dalles, OR (GCP us-west1)
Eemshaven, Netherlands (GCP europe-west4)
Frankfurt, Germany (GCP europe-west3)
London, England (GCP europe-west2)
Moncks Corner, SC (GCP us-east1)
Montreal, Canada (GCP northamerica-northeast1)
Mumbai, India (GCP asia-south1)
Singapore (GCP asia-southeast1)
St Ghislain, Belgium (GCP europe-west1)
Sydney, Australia (GCP australia-southeast1)
São Paulo, Brazil (GCP southamerica-east1)
Tokyo, Japan (GCP asia-northeast1)
Expanded Network Intelligence Coverage
France Central (Paris)
Southeast Asia (Singapore)
East Asia (Hong Kong)
Australia East (New South Wales)
Australia Southeast (Victoria)
East US (Virginia)
East US 2 (Virginia)
Central US (Iowa)
North Central US (Illinois)
South Central US (Texas)
West US (California)
West US 2 (West US 2)
Canada East (Quebec City)
Canada Central (Toronto)
Brazil South (Sao Paulo State)
North Europe (Ireland)
West Europe (Netherlands)
UK West (Cardiff)
Central India (Pune)
West India (Mumbai)
South India (Chennai)
Japan East (Tokyo, Saitama)
Japan West (Osaka)
Korea Central (Seoul)
Korea South (Busan)
55 additional vantage points for instant
insights into multi-cloud infrastructures

13. @ThousandEyes
ThousandEyes Blog - https://blog.thousandeyes.com/

14. @ThousandEyes
Resources
• Resource Center
https://www.thousandeyes.com/resources
• Monitoring Multi-cloud Performance – Webinar
• Whitepapers, case studies, Benchmark Reports
• Become the Master of Your Domain Name System
November 8th 2018 – 1000 GMT
https://www.thousandeyes.com/webinars/master-your-domain-name-system-emea
• Come and see us at EMEA events
https://www.thousandeyes.com/events
• Please complete the survey!