We discuss the role of technology in improving the retail experience, an overview of our work with Morrisons, Consumer Technology in Retail and Embracing changes with the Electronic Order Pad

1. How Consumer
Technology is Changing
Retail

2. this evening…
! Retail Improvement – the role
! Morrisons Overview
! Consumer Technology in Retail
! Embracing the change – Electronic Order Pad

3. “It is not the strongest of the
species that survives, nor the most
intelligent that survives. It is the
one that is most adaptable to
change”.
- Charles Darwin

4. in the not too distant past…

5. evolving the business…

6. the age we now live & work in…

7. consumer technology’s influence on Morrisons…

8. maintain points of difference…

9. how did we use the paper order pad…

10. our early thoughts on mobile devices…and a COW
too small too big & heavy

11. finding what’s right for our colleagues…

12. order pad – the journey…
Build a clear
business case
Setup team
+ process
for agile
delivery
Define MVP
for the
initiative
Iterative
software
development
Pilot in 1
store
Rollout to
more
stores…
Short-term
Vs
Long-term
a. Develop
c. Learn
b. Deploy

14. the end result…
! halved traditional time
to live
! improved colleague
engagement
! increased savings