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Customer Centricity

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Thoughtworks
Thoughtworks

By: Michael Harte

Technologie
1 von 10
Insert image here Customer centricity: the new empowered customer - YOU Michael Harte, Group Head of Innovation
In a fragmented world
Wechat – consolidating your world 1 APP; 1.1bn accounts Sources: NY times/DMR stats Apr 2017
Consolidation…
Barclays sees banking as a companion, being there when you need us Voice Image Gaming AI Invisible Retail – Save Spend Invest Value Secure Convenient Private
10 | <Title – edit in master view> | <Date – edit in master view> Unrestricted/Internal Only/Confidential/Secret *Delete as appropriate in Master view The future is here Its all about YOU.

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Customer Centricity

  • 1. Insert image here Customer centricity: the new empowered customer - YOU Michael Harte, Group Head of Innovation
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Wechat – consolidating your world 1 APP; 1.1bn accounts Sources: NY times/DMR stats Apr 2017
  • 9. Barclays sees banking as a companion, being there when you need us Voice Image Gaming AI Invisible Retail – Save Spend Invest Value Secure Convenient Private
  • 10. 10 | <Title – edit in master view> | <Date – edit in master view> Unrestricted/Internal Only/Confidential/Secret *Delete as appropriate in Master view The future is here Its all about YOU.