The talk was given by Özkan Can on the AWS Tech Community Summit in Cologne.

1. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Enhance you applications with Amazon AI services
Özkan Can, ozkancan@amazon.de
Solutions Architect, Amazon Web Services

2. Amazon AI: New Deep Learning Services
Life-like Speech
Polly Lex
Conversational
Engine
Rekognition
Image Analysis

3. Amazon AI: New Deep Learning Services
Life-like Speech
Polly

4. Converts text
to life-like speech
48 voices 24 languages Low latency,
real time
Fully managed
Polly: Life-like Speech Service

5. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demo

6. Text-to-Speech Pipeline
Text
Text normalization
Grapheme-to-phoneme
conversion
Waveform
generation
Speech
Sie hat 20 € in ihrer Tasche.
Sie hat zwanzig Euro in ihrer Tasche
ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪ̯ʀo ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ

7. Speech Marks
Synchronize voice with visuals

9. Amazon AI: New Deep Learning Services
Lex
Conversational
Engine

10. Advent of Conversational Interactions
1st Gen:
Punch Cards & Memory Registers
2nd Gen:
Pointers & Sliders
3nd Gen:
Conversational Interfaces

11. Amazon Lex - Features
Text and speech language understanding: powered by the same technology as
Alexa
Enterprise SaaS connectors: connect to enterprise systems
Deployment to chat services
Designed for builders: efficient and intuitive tools to build
conversations; scales automatically
Versioning and alias support
@

12. Amazon Lex - Technology
Amazon Lex
Automatic Speech
Recognition (ASR)
Natural Language
Understanding (NLU)
Same technology that powers Alexa
Cognito CloudTrail CloudWatch
AWS Services
Action
AWS Lambda
Authentication
& Visibility
Speech
API
Language
API
Fulfillment
End-Users
Developers
Console
SDK
Intents,
Slots,
Prompts,
Utterances
Input:
Speech
or Text
Multi-Platform Clients:
Mobile, IoT, Web,
Chat
API
Output:
Speech (via Polly TTS)
or Text

13. Contact Flow Engine – Customer Experience Example
Ok, you are now
booked for a
9:00AM departure
tomorrow out of
San Francisco,
arriving in Seattle
at 11:45AM.
Can you
please
rebook me
for the
same flight
tomorrow?
Great
Thank you!Data
Dip
CRM
content
Hi Nikki Wolf,
I see your flight
was cancelled
today. How can
I help you?
Incoming
customer
call

14. NATURAL
Amazon Lex the same
technology that powers
Alexa
DYNAMIC
Answer customer
questions before they
are even asked
PERSONAL
Contact flows adapt on
a per customer basis
Ok, you are now
booked for a
9:00AM departure
tomorrow out of
San Francisco,
arriving in Seattle
at 11:45AM.
Can you
please
rebook me
for the
same flight
tomorrow?
Great
Thank you!Data
Dip
CRM
content
Hi Nikki Wolf,
I see your flight
was cancelled
today. How can
I help you?
Incoming
customer
call
Contact Flow Engine – Customer Experience Example

15. Amazon Lex – Use Cases
Informational Bots
Chatbots for everyday consumer requests
Application Bots
Build powerful interfaces to mobile applications
• News updates
• Weather information
• Game scores ….
• Book tickets
• Order food
• Manage bank accounts ….
Enterprise Productivity Bots
Streamline enterprise work activities and improve efficiencies
• Check sales numbers
• Marketing performance
• Inventory status ….
Internet of Things (IoT) Bots
Enable conversational interfaces for device interactions
• Wearables
• Appliances
• Auto ….

16. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demo

17. Amazon AI: New Deep Learning Services
Rekognition
Image Analysis

18. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demo

19. Questions?