Robert Lindsay - 25 years of keeping customers happy, keeping staff happy, evolution and making a profi
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Sustainable profitable growth is heavily dependent upon the business owner being able to Identify, Attract, Develop and Retain Staff, which frees up the owner to focus on accelerating strategic growth. Or……are staff seen as a necessary evil!
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Robert Lindsay - 25 years of keeping customers happy, keeping staff happy, evolution and making a profi
- 5. Past •1992 – The Barras •2002 – High Street •2005 – Internet •2011 - Wholesale
- 6. Present • Turnover in excess of £12M • 48 Employees • 8 High Street Stores across Scotland • Multiple online sales Channels • Wholesale– Sales growing • Awarded UK’s Best Independent Games Retailer 6 years consecutively
- 7. Part Exchange Programme • Games Trade-In services integrated with Shopto.net • Tech Trade-in service supporting Tablet Devices Framework with XMA • Retail Trade-in service – Ayrshire Hospice, SeeDee Jons, Tech Mobile
- 8. Future Evolution • Digital • Diversification • Expansion Challenges • Cashflow • Systems
- 9. People • Employing staff • Promote from within • Staff retention • Training • Identifying individual’s strengths • Avoid micromanaging • See the big picture, grow the business
Hinweis der Redaktion
- Shopto.net are privately owned e-commerce site selling video games with turnover in excess of £34M generated of £200k in purchases since 2014 Set-up Reverse Logistics solution via Collect Plus or Royal Mail Reverse Logistics with DPD or our own transport. Packaging and Labelling supplied in reusable Tote Boxes. Buy back of iPads from Crown Office already successfully completed.