Are you a transformer or a transmitter?
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Exploring how the digital age is influencing our styles of communication and asking “what can we learn from social networking to enhance in person networking?”
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Are you a transformer or a transmitter?
- 2. Business Journey Partner Susan Grandfield @SusanGr1
- 3. Are you a transformer or a transmitter? Susan Grandfield The Business Journey 27th November 2018 Creating focus I Developing capability I Achieving aspirations
- 5. Just because we can, does that mean we should? The Information Age
- 6. Putting information out there does not mean people will engage with it (or you).
- 7. Creating focus I Developing capability I Achieving aspirations "Silence is a source of great strength." Lao Tzu
- 8. Social Listening - what does it tell us?
- 9. Creating focus I Developing capability I Achieving aspirations "Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." Winston Churchill
- 10. Some questions to consider What is the quality of your listening? Which mode are you in most of the time – transmit or transform? What is your intention when you meet people (on-line or in person)? How could silence transform your business relationships? Creating focus I Developing capability I Achieving aspirations
- 11. Thank you Check out my events page for inspiring workshops and events in 2019. www.sgdevelopmentsolutions.com/events Creating focus I Developing capability I Achieving aspirations
- 13. Date for the diary The next Business Journey event February 19, 2019
Hinweis der Redaktion
- Bring to mind someone you know who is a transmitter. The kind of person who is great at putting information, opinions and ideas out there but not so good at taking them in. They get so into their story that they forget (or simply don’t think to) ask about yours. You know the kind of person you meet at a networking event who leaves you feeling talked at and depleted of energy. Now bring someone to mind who is more of a transformer. This is someone who who leaves you feeling energised, inspired or who shifts your thinking in some way. You find yourself recalling your conversation with them some time later, either because they challenged your thinking or because there was a sense of connection with them. This is the kind of person who doesn’t mind how many people they talk to at a networking event, for them it’s all about the quality of the conversation. So…..which kind of person are you?
- The idea of transmitting vs transforming has been in my awareness for a while now. I’m becoming increasingly aware of the amount of people who are in transmit mode most of the time. And I’m aware of the impact that has on me. I feel talked at, I don’t feel listened to and I feel as though too much of my time is spent trying to hear the quality in amongst all the quantity. The information age has brought with it unlimited opportunities for people to transmit to more people than ever before. It’s possible to put your ideas and opinions “out there” with no requirement to receive anything back (if you don’t want to).
- But the question I have is, just because we can does that mean we should?
- Lots of people are putting lots of information out there and a proportion of it is useful, interesting, inspiring, funny etc But just putting it out there and expecting people to engage with it or with you is living in an illusion. I’ve fallen into this trap with my own business. Avon example: I’m working with a global organisation who’s business model is direct selling. Traditionally they have done face to face training. Now they are turning their face to face events into online or digitally driven training resources. Initially what I noticed was an mindset of – we’ll put it all there on the portal and people will come and use it as and when they need to. But what we’ve noticed is that whilst people get there eventually, to get started they like to have a sense of connection with others, real people! So we’ve introduced webinars, buddy pairings and even some face to face events So, I return to my question, are you a transformer or a transmitter?
- Silence is powerful. In the space it’s possible to hear beyond the words that someone is saying. It is possible to make connections and allow the brain to assimilate all of the information we are taking it. It also demonstrates our respect for others We are so programmed to fill silence, even from a young age. We are predisposed to respond immediately when someone asks us a question or when someone stops talking. Yet, if we allow space in our communication we can gain so much more. Asking a question and leaving space for people to answer. Giving people time to respond is a powerful way to build relationships and to really understand what is important to others. So, when I hear all of that transmission going on I’m left wondering if we have lost the art of good communication – both in person and online.
- But then I hear about something call social listening. This was a new concept to me when Neil from Murphy Wealth brought it up in one of our meetings. And I am sure I still don’t fully understand what it involves, but it tells me is that there is an awareness that there is a lot of transmit going on and this is one way to encourage people to see the value in shutting up and creating space. I know that many social networking platforms are encouraging engagement and interaction rather than just transmit and I understand that Facebook treats groups differently if there is two way communication going on. Whether it is their intention or not it seems to me that this creates a shift from transmit to transform. Whereby people’s thinking, ideas, awareness, knowledge and connections are changed in some way by their interactions. They are an active part of the process rather than the recipients of other people’s stuff. So, if a listening revolution is going on on-line, can we learn from that in in-person networking?
- Technology and the digitisation of communication has made it easier than even to speak out. More people can be heard and more perspectives are being shared. I think it is a double edged sword and that is why I love Churhill’s quote. I don’t think it take so much courage to speak on line as it did to speak up in person at a rally, meeting or in a relationship. But I think it does take courage for us to sit down and listen on line as much as in person. Stop reacting to what we read or hear. Stop feeling that it is ok to share your opinion with anyone regardless of whether they want to hear it, it’s relevant to them or is hurtful to them. Pause, allow space. Listen to others, what is important to them? You can then position what you want to say or what you are selling in a more compassionate, considered and constructive way.