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BACKGROUND
The NGN product base was conceived from a basement office in Woodmead, Gauteng – South Africa in 2001 and today
boasts over 8400 corporate clients and a dominant share of the South African telematics market. The Shareholders have
pioneered a business that has also made significant strides into the international arena.
We pride ourselves on:
1. Inventing world-class telematic services
2. Providing innovative and profitable products
3. Creating a local presence with reseller channels
4. Building long-term, international relationships
5. Tailoring services to meet unique market requirements.
WHO IS NGN
About Us
NGN Telecoms provide voice and data value added services through major telephony networks globally, through both
mobile and fixed line operators.
NGN Telecoms has partnerships with a number of telephone networks worldwide, including:
• Telkom, Neotel, MTN (South Africa)
• British Telecoms (United Kingdom)
• China Telecoms
• EcoNet (Lesotho)
• TTCL (Tanzania)
• Telkom (Indonesia)
NGN Telecoms owns 90% of the Fax2Email market share in South Africa with more than 3 million users.
Focused on voice and data services to government institutions, government owned entities, public and private owned
businesses and retail clients.
Our Products and Services:
• Fax Solutions
• CloudFax (Desktop, Device)
• Email2Fax
• Wanfax
• OCR (Optical Character Recognition)
• IVR (Interactive Voice Response)
• NGN Intouch
• ATMOS Call Recording
• Media Science
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FAX SOLUTIONS
More than a billion faxes are sent worldwide every year. According to market research, it is in fact estimated that between
17 and 25 billion faxes are sent worldwide annually and the fax services market is growing at an impressive rate of 15.2%
CAGR. The main attributory to this growth is technologies such as Fax Over IP and cloud based technologies.
NGN Fax Solutions are at the forefront of this global trend and as a company we are exceptionally proud of the technology
and products we have to offer in this space.
>> CLOUDFAX DESKTOP
CloudFax Desktop is a state of the art service that provides a simple and effective IP faxing solution to the Corporate and
SM(M)E markets without the need for any software or hardware installations.
Our cloudfax offering has dramatically reduced to total cost of faxing and affords users the ability to communicate with
both email and fax clients simultaneously, and through the desktop email platform, seamlessly deliver email attachments
and content to and from traditional fax machines via standard Internet e-mail on SMTP.
Specifically designed with ISP’s, Corporate, SM(M)E and Customer Care Centres in mind, this solution can accommodate
large volumes of incoming faxes to one or more email addresses and separate outgoing email-to-fax facilities can be
created for individual users or collectives such as departments, branches and other groups.
This scalable outsourced electronic faxing solution makes provision for an unlimited number of users and all hardware and
software components are deployed off-site and monitored 24/7.
More importantly the Cloudfax Desktop implementation and integration has NO COST implication for either the end user or
business partner.
CloudFax Desktop SERVICE REQUIREMENTS
• An email address
• Internet access
• Email client like Outlook, Gmail, Thunderbird, Hotmail etc.
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CloudFax Desktop BENEFITS
Easy Implementation and Use
• No paperwork, hardware or software is required, resulting in a fast and hassle-free activation.
• Store and archive faxes electronically
Efficient and Effective
• A CloudFax Desktop fax line is never engaged and will queue on server downtime
• Faxes remain confidential as they are delivered directly to the intended recipient.
Anywhere, Anytime
• DesktopFax numbers are not area code specific and never changes, irrespective of client location
• Faxes can be retrieved from any location worldwide where users have the ability to access their email account.
• Available on moible application adn desktop thick client
Provides Cost Savings
• No fax line, printer, fax machine machines, paper, toner (and other associated) costs and expenses.
SELF-MANAGEMENT ADMIN TOOL
Through the online management portal:
• Clients have the ability to view real time fax reports that give detailed information on all fax traffic.
• Clients have the ability to resend faxes.
• Clients have the ability to assign unique fax numbers to any employee without having to install a new fax line.
• Clients have the ability to reassign DesktopFax numbers as required.
• Clients have the ability to attach multiple recipients to any fax number without the need for additional hardware.
• Clients automatically receive delivery notifications when sending faxes.
CLOUDFAX DESKTOP API AND SERVICES INTEGRATION
Cloudfax Desktop offers businesses the opportunity to integrate the solution into their existing business workflows and
processes through its extensive API offering and integration services. Producing and consuming SOAP and REST service
endpoints, the solution can be also further extended with adapters for some of the most popular EIP, CRM and finance
solutions.
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HOW IT WORKS
• A fax is sent to a CloudFax Desktop number.
• The fax is received on the Fax Platform, automatically converted to an email and sent to the recipient’s email address.
• The recipient receives the fax in their email inbox as an email attachment.
• The digital fax can now be saved, printed or forwarded.
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>> CLOUDFAX DEVICE
The CloudFax Device solution is a groundbreaking business offering that eliminates the need to install costly fax cards in
multifunction devices and printers (MFD/MFP). The solution is completely IP (Internet) based thereby eliminating the need for
fixed land lines and peripherals (thus also eliminating the associated rental costs).
Providing all the benefits of the CloudFax Desktop offering, the CloudFax Device solution also allows clients to send faxes
at cheaper rates than advertised telco rates, due to the nature of IP faxing. In addition, office automation companies
can now offer a competitive rate on their multifunction devices as they have the ability to offer fax facilities to customers
without the presence of an on-board fax card, saving clients line rental and sending costs.
FEATURES
• Faxes will be received and printed on the MFD/MFP
• No fixed line requirements
• Faxes received by the multifunction device will be archived and can be resubmitted if lost. Resubmitted faxes will print out on the
multifunction device.
• An admin console will allow you and your client the ability to manage all the fax numbers and faxes.
Fax numbers linked to multifunction devices can be moved with the device to new offices without the associated costs to
re-cable telephone lines or apply for the local telco to transfer lines.
BENEFITS
• All benefits of CloudFax Desktop applies
• No hardware and software investment required.
• Huge savings on cost of faxing cards and line rentals.
• No maintenance costs of the fax system.
• Enhanced organisational control of flow of information.
• No change to end user expected device interaction or experience
• Thick client desktop application is also available
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CloudFax Device In A Nutshell
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>> EMAIL2FAX
WHAT IS EMAIL2FAX?
Email2Fax is basically the reverse process of CloudFax Desktop. Where Desktop focuses on inbound faxing (the user
receiving faxes as an email) Email2Fax allows users to send emails and email attachments to fax machines or devices
anywhere in the world. As with Cloudfax Desktop, no additional hardware or software installation is required, and a desktop
thick client is also available for the system.
CHARGES
Outbound sending costs are borne by the customer on a per fax, per minute, or bundle rate.
Outbound faxes are least cost routed to other number already residing on our platform
API INTEGRATION
The Email2Fax product offering can also be exposed to businesses via API, enabling them to integrate it as part of existing
business flows and processes. All API transactions are secured through hash tokens and can be run via secure protocols like
TLS (SSL) and/or IPSEC tunnelling
STEP-BY-STEP SENDING A FAX
• A fax is sent via email by addressing the email to a recipient’s fax number @ domain.
• The document to be faxed needs to be attached to the email.
• The email is received on the Fax Platform and automatically converted to a standard fax and sent to the recipient’s fax machine.
• The fax arrives at the recipient’s fax machine.
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>> WANFAX
WHAT IS WANFAX?
The WANFax solution allows enterprises to consolidate their voice, data applications and fax traffic on a single network,
resulting in a cost savings and a productivity benefit.
This solution is scalable and eliminates the need for local telephony components and costly recurring telephony bills. The
solution leverages the Internet to manage all business-critical fax communications.
THE WANFAX SOLUTION
• The fax servers are kept on site at the corporate’s server room location.
• Inter-branch faxing occurs over the Company LAN, thus reducing the cost of faxing between branches
• Routing of your internal faxes over your IP network in real time
• The ability to link all Multifunction Printers (MFP’s) to the fax solution
• The opportunity to connect all standalone fax devices to the fax solution
• Complete fail over solution.
HOW IT WORKS
• One or more NGN Fax Servers are deployed within a corporate network, and all faxes are sent via IP either
• Faxes can be sent solely on the corporate WAN or in combination with the existing NGN cloud network
• Inter-branch faxing occurs over the Company WAN (Wide Area Network).
• Each user and Multifunction printer on the network will utilise the fax server to send and receive faxes.
• Faxes to or from an external source (users on the local telco) to the organisation will be routed via PRI or a SIP directly to the fax
server.
WANFAX BENEFITS AND COST SAVINGS
• Fax operates with all popular email clients including Microsoft Exchange and Outlook.
• No expensive fax server system with the associated maintenance and support staff.
• Utilises current investment in email, Internet infrastructure, systems and software.
• Confirmation of fax delivery / non-delivery to sender’s email “In-Box.”
• Received faxes can be re-directed to any email address worldwide.
• Ability to receive faxes anywhere in the world where emails can be received.
• Secure, reliable and redundant fax solution.
• As faxes are already in digital format document management is easily implemented without additional expense.
• No capacity issues on fax numbers or servers.
• We give free support to all our clients through our helpdesk.
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WANFAX ADVANTAGES
• Number will remain unchanged even when a company moves premises.
• Fax numbers are linked to individual user e-mail addresses and loaded in batch.
• Faxes are delivered to the person it is addressed to thus remains confidential
• Attachments are sent from a single domain for added security and control
• Multiple page documents are received faster than standard faxing.
• If the mail server is down, the faxes will queue
• Ability to retrieve faxes on your mobile device.
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SECURITY AND REDUNDANCY OF THE FAX PLATFORM
Security for fax transmissions is of the highest priority for fax users as these documents often contain confidential and
sensitive information. With this in mind, our Company developed the fax system with the highest level of security possible.
All faxes sent to our systems are handled in the same manner as a fax sent via a simple POTS line and therefore encrypted
with standard fax encryption. Once a fax arrives on our network, a high-end firewall blocks intruders, hackers and viruses
from entering the system. All fax servers also employ Network Address Translation (NAT) added as an extra level of security.
The security level is of such a nature that the administrators of the system cannot view the content of any faxes. All systems
are backed up daily with a structured “fallback” and “rollback” plan for recovery. Extensive retry and fault resolution
procedures have been rolled out to ensure that completed successful fax transmissions are delivered to their appropriate
destination. Servers are hosted in a finely tuned and controlled environment with regards to temperature, humidity, power
fluctuations and outages, etc.
All fax servers are deployed on a shared database infrastructure which ensures adequate system failover and redundancy,
in the event of a server failure. This high availablity architecture guarantees that no faxes will get lost.
All Internet fax transmissions from fax server to fax server on the fax network are encrypted with 128 bit Secure Socket Layer
(SSL) across the globe. We can also increase security by submitting data via IPSEC tunnels.
Users of our system can be confident that their faxes are secure over the fax network.
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OPTICAL CHARACTER RECOGNITION (OCR)
OCR SOLUTION
A powerful OCR solution has been integrated as an additional product to the CloudFax service and also as a standalone
service. The OCR service can be seamlessly integrated with your existing CloudFax number, desktop thick client, or existing
email client. It has been designed for both the corporate and the individual user and the solution requires no additional
software to be installed on the corporate network or on the PC of the end user.
By utilising the OCR add on facility, enterprises will boost its productivity and save an incredible amount of time when
converting documents into digital files that can be copied, edited, searched and shared to the Cloud.
Whilst the OCR service allows documents to be copied and searchable, security is maintained as the original document
images are still retained. The OCR’d document will be emailed to the end user in a PDF format where text in the document
could be searched or copied.
FEATURES
• Ability to make a faxed or emailed document editable by copying the text easily to a word processing application
• Allows the end user to search the PDF that has been generated from the processed document
• The email generated for the OCR server will contain three files (A raw text file containing the document text, A Searchable/Copy
able PDF file and the original PDF of the document)
BENEFITS
• Allows fax and email documents to be searchable.
• Easy to use – As soon as a document is received the OCR process is initiated and emailed to the end user.
• The size of the OCR’d PDF file will be compressed
• Document processing can now form part of existing workflow as the contents is readable for searching and word spotting etc.
• No integration or additional software needs to be installed.
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INTERACTIVE VOICE RESPONSE (IVR)
WHAT IS IVR?
Interactive Voice Response (IVR) is an automated, interactive call-handling system. NGN Telecoms owns and operates the
largest, independent IVR Platform in the Value Added Industry.
Designed especially with business services and mass media in mind, our IVR Platform can handle large volumes of incoming
calls.
ADVANTAGES OF USING IVR
The IVR solution can be used in conjunction with all telephone networks and PABX switches.
Our IVR Solution will also assist you in your service delivery to your clients, i.e.:
• Your services become available 24 hours a day, 7 days a week
• Screening customers’ needs, and routing them to the appropriate channel, i.e. either to an automated voice response or to an
operator.
• Reducing queues of calls, by dealing with simpler queries via pre-recorded voice and freeing up your operators to deal with more
complicated queries.
SERVICES
Using our IVR Platform, NGN Telecoms has deployed IVR applications specifically designed for Radio and Television
Promotions.
These include:
• Live Call Management allows for 480 calls to be accepted simultaneously but trickled through to the studio to avoid congestion
• Text-to-speech Enables the IVR to synthesize and “read” text to the caller.
• Dynamic Menu’s
• Automatic Sound Clip Uploads
FEATURES
Sound Recordings
Our system uses advanced algorithms and compression techniques which allows you to play voice recordings from the IVR
application on air or on television without the need for time consuming manipulation.
Database Integration
Our IVR infrastructure encompasses an Internet Service Provider, which allows for callers’ information to be stored to
databases. This also supports easy reporting.
We have customized our IVR applications to support other exciting promotions, these include:
Voting
This system can use either multiple phone-in lines (e.g. TrafficNet) or one line with multiple menu options
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Dedications and Requests
Callers leave their dedications and/or requests on the IVR line, these recordings can also be further categorized using menu
options, i.e. Anniversary wishes, Christmas wishes, etc.
Transactional Messages
This is typically used to collect information from the caller. The caller will be prompted to leave information such as, name
and address and/or ID number, i.e. as if completing an entry form.
Caller Filtering Systems
Callers are prompted to enter information, using their telephone keypads, by an interactive menu. Callers are then filtered
according to their key presses.
Information Applications
This application allows callers to listen to information that has been pre-recorded, i.e. news/information/competition rules/
company information/services/products.
Auction Applications
Callers use the IVR line to bid for the selected items, by entering their bid using the telephone keypad. This application can
be adapted for either traditional auctions or reverse auction. The application is able to verify to the caller whether they
have the highest/lowest bid.
As part of our commitment to deploying successful IVR application we perform all our development in-house.
This benefits you, the client, i.e.:
• Rapid service delivery
• Improved quality control
• Easier and quicker delivery of complicated applications
• Years of experience on both the technical and concept development front
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NGN INTOUCH
NGN Intouch is a next generation mobile messaging framework that facilitates the creation of multilevel user hierarchies,
mobile marketing, bulk sms and corporate workflow integration.
MULTILEVEL USER HIERARCHIES
Initially designed with a re-seller and agents model in mind, the system allows for up to 8 individual user and login levels,
each level providing the user with specific system functionality and access rights giving users complete control over all user
in sub levels of their own hierarchy. Top level entities have the ability to create agents and sub agents and split revenue
accordingly. This architecture provides for a number of business opportunities like MLM and franchising models.
MEP
Marketing Enablement Platform is a term coined by NGN to describe its Intouch Mobile Marketing system. By utilising SMS
Shortcodes (special mobile numbers, significantly shorter than full telephone numbers) and bulk SMS, the system allows
users to set up a variety of SMS/MMS marketing campaigns, ex. SMS competition and voting campaigns, shared number
messaging campaigns, bulk messaging request/response campaigns and game campaigns, to name a few.
The product also features a live messaging feed, perfect for real time events, such as concerts, government events and
radio programs.
CORPORATE WORKFLOW INTEGRATION
What sets NGN Intouch apart from its competitors is the ability to integrate into any corporate and/or business workflow.
From scenarios ranging from simple internal corporate bulk messaging linked to company databases, to SMS process flow
initiation, all integration development is done in-house by NGN and on an ad-hoc basis.
For bespoke integration requirements, customers are engaged with on an individual basis and we work closely with busines
IT teams to deliver integrated SMS solutions inexpensively, quickly and efiiciently
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ATMOS - CALL RECORDING
WHAT IT’S ALL ABOUT
The Atmos voice logger provides clients with an industry first cloud based compliant and secure call logging solution for a
fraction of the price of equivalent call recording solutions.
Whether you need to record calls for staff training, dispute resolution, compliance or security reasons, our logger will allow
you complete flexibility, scalability and unlimited storage of your calls and other sensitive data without the need for any
additional hardware or installation services. All calls are 100% compliant and individually secured and encrypted at source
with a rotating encryption methodology that is unique and specific to each individual call.
All calls are stored in our cloud service and are not only backed up, but can also be made to be redundant across multiple
servers and geographical locations. Our logger also supports multiple time zones, multiple recording locations and the
ability to search, sort and locate your calls within seconds.
Whether you have one location with 5 extensions or a nationwide infrastructure with multiple branches and millions of calls,
the ATMOS call logger can fulfil all you requirements
A FEW OF OUR FEATURES:
Seamless Voice Logger enabled on any Com.X PBX
No additional hardware required
Fully Compliant (FICA, FAIS, POPPI, CPA)
All calls securely recorded
256 bit AES encryption and SSL Security
Call Statistics showing number of calls recorded – total, daily and weekly
Log of who has played, downloaded or emails calls – Audit Trail
Easy set up of agents and supervisors
Cloud storage and Amount of GB storage used
Fully redundant and backed up
99.99% availability
Unlimited growth potential
Multi-site support
Web based (HTML5 architecture)
Access and playback via web browser
Mobile compatible
On demand recording
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MEDIA SCIENCE
WHAT IS MEDIA SCIENCE?
Media Science has been designed, patented and developed to provide an integrated platform that converts
the telephone into a real time messaging/advertising media channel. The Media Science Offering is a unique and
innovative digital media offering allowing companies and or advertisers to place audio advertisements, interactive
content questionnaires and internal communication of approximately seven seconds on outgoing calls made by Media
Science subscribers.
This one of a kind technology may afford businesses the following potential opportunities:
• Profile staff efficiency (call centre agents, customer service representatives etc.) through real time feedback based on question/
answer phone interactions
• Increase revenue by allowing advertisers to interact in real time with a profiled audience
• Distribute key communication messages via the internal telephone networks
REVENUE OFFERING/ADVERTISING
The technology allows an advertiser to play a seven second advert on outbound calls prior to call connection. These
adverts take place within a business/Voip/Cloud environment to targeted users whose demographic information is
known. Advertisers pay per advert played, allowing the Media Science Partner/Business where the system is deployed to
receive a guaranteed rebate for each instance where an advert is played.
The system also allows for rich media and content to be distributed to interested user upon completion of a recording.
Key Benefits – Business
• Guaranteed rebate
• Information matches the company demographics
• Adverts can be played on select calls
• Adverts can be restricted to specific user groups if necessary
• No changes to existing PABX infrastructure or user dialing patterns
• Detailed reports
• Information on demand
• Target market specific
• Real Time
Staff Profiling
As per the advertising model, recordings are played to targeted staff members when making outbound calls. The
recording may contain various question/answer scenarios and their responses are stored for profiling purposes.
A specific use case for instance; key account managers in banks have to comply to a set of rules regarding their
customers and behaviours. These “Know Your Customer” rules may be presented in a question answer fashion.
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For example, when the user makes an outbound call, they are prompted with the following voice recording:
“Your customer wants to set up a trading account in Iran. Dial 1 - Create the account, 2 - Deny the request 3- Deny and
inform your supervisor”. When the user dials a digit, their choice is recorded and captured in a database. Managers now
have real time information around staff member proficiency and areas of potential focus.
Another use case; telesales agents often need to work from scripts when engaging potential customers. When making
an outbound call the user might be prompted with:
“You have made your opening pitch but the customer is not interested. Dial 1 - Hang up, 2 - Prompt with additional offer,
3 - Ask for a reason”. Once again, staff member responses may be stored and profiled for further use in training etc.
Key Benefits – Business
• Real time feedback on staff proficiency
• Question and answer data can be bulk loaded on a web portal
• Communication can be targeted to key groups and staff members
• Detailed reports on interaction responses
• Information on demand
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