The document provides information about several top diploma and certificate providers in Australia for 2019, including: - Australia Institute of Business and Technology (AIBTGlobal), which offers vocational training across various disciplines and has over 3,100 international students. - Health Careers International Pty Ltd (HCI), which focuses on healthcare education and becoming a global leader in that field. - IH Brisbane – ALS, which is the largest private English language institution in Australia. - MILCOM Institute, which provides telecommunications industry training and has comprehensive training facilities. - Queensland International Institute (Qii), which is dedicated to providing education for all. - Unity College Australia,

1. VOL 9SEPTEMBER - 2019
ISSUE-2
THE
BEST
DIPLOMA
CERTIFICATE
IN AUSTRALIA, 2019

4. Continuous Learning,
Staying Employable
and Acquiring Efficiency
he discipline of education has evolved
Tsignificantly through the course of time.
There has been a reformative
transcendence from notebooks to mobile
devices, from chalkboards to projectors and
laptop screens and from classroom learning to
learning at home. The diverse commercial
market and its employability standards require
the educational institutions to inculcate
cutting-edge technology which will fuel the
sector’s development and efficiency.
This leads us to the necessity of continuous
learning and a medium that caters to this
need. That brings us to the market presence of
institutes that provide Diploma and Certificate
courses. These institutes emphasize on the
importance of both acquiring and delivering
courses that instill additional skills upon
individuals looking to shift their career
paths or enhance themselves.
Working professionals or students mostly
opt for such courses to advance their skill
set and earn a chance at better career
opportunities. Such courses in countries
with a diverse workforce also provide
opportunities for immigrants who wish to
acquire a work permit or even a citizenship.
Diploma and certificate courses
encompass a significant value in the
sphere of education. The institutes which
deliver such value also play a vital role in
comprehensive education. T R
Abhishaj Sajeev
Abhishaj Sajeev

5. sales@insightssuccess.com
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Visualiser David King
Business Development Executive
Managing Editor Abhishaj Sajeev
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PhillBusiness Development Manager
Sales Executives
Amy, Frank, Helen, Steve, Kevin
SME-SMO Executives
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Ananda, Vishal, UrvasiContributing Editors
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6. AIBTGlobal
The Face of Vocational
Education in Australia
Health Careers
International Pty Ltd
Encouraging Health
Education while Ensuring
Global Wellbeing
10 18
CXO STANDPOINT
EduTalk
No, Humanities
are not outdated !
16
24 42ARTICLES
Younger Students
Increasingly Drawn to
Online Learning
Trending New
The Essence Of
Leadership
Take a Note

7. IH Brisbane – ALS
Delivering Reformative
English Language Education26 32
36 44
MILCOM Institute
Transforming Students into
Experts of Telecommunications
Industry
CONTENTS
Queensland
International
Institute
Delivering Effective Education by
Combining Active Learning and
a Strong Theoretical Foundation
Unity
College
Australia
A Stellar Performer in the
Academic Spectrum

9. he global market for diploma and certificate courses and the skills which one attains after
Topting for these courses, is a significant one. In this edition, The Knowledge Review,
explores, comprehends and exhibits the continuous learning requirements and how institutes
cater to them and also the market for these courses, pertaining only to Australia.
In this edition titled, The 10 Best Diploma & Certificate Providers in Australia, 2019, institutes
within Australia and its educational landscape have been featured.
The list includes, Australia Institute of Business and Technology (AIBTGlobal) which is a private
Vocational Educational Provider in Australia specialising in vocational training to both international
and domestic students offering Certificates, Diplomas, Advanced Diplomas, and Graduate Studies;
Health Careers International Pty Ltd (HCI) which is focused on becoming a global leader in the
arena of healthcare education; IH Brisbane – ALS, which is the largest single-location private-
owned institution that provides English language courses for international students; MILCOM
Institute, which is a leading registered training organization and also renowned for providing
comprehensive training facilities to aspirants of the Australian telecommunications industry;
Queensland International Institute (Qii) which is dedicated to staying true to its core value
‘Education for Everyone’; and Unity College Australia which offers certificate and diploma courses
in Music, English as a Second Language, Information Technology, Hair Dressing, Business,
Leadership, and Management for both Australian and International students;
A few other notable institutes that we came across are, Australian Technical and Management
College, The Eagle Academy, ECA Graduate Institute and Clayfield College.
The magazine also features articles written by our in-house editorial team over the current
educational landscape and a few other important aspects.
Bon Apetite!T R
The 10 Best Diploma and Certificate
Providers in Australia, 2019
T
h
e10
B
e
s
t
Diploma &
Certificat
&
tCourse Providers in Australia, 2019 T R

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12. ith an emphasis on
Wproviding world class
education and delivering
optimum practical training and
experience to students, Australia
Institute of Business and
Technology (AIBTGlobal) was
established in 2015.
AIBTGlobal is a private Vocational
Educational Provider in Australia
specialising in vocational training to
both international and domestic
students offering Certificates,
Diplomas, Advanced Diplomas, and
Graduate Studies. The institute has
spread its wings across Brisbane,
Sydney, and Hobart delivering almost
90 Australian qualifications to over
3,100 international students from over
70 destinations across the globe.
The faculties provide the right tools,
environment, and practical training to
students to maximise their learning
capacity. AIBTGlobal practices a
complete in-house curriculum
designed to ensure that it is fully
aligned and adapted to its international
students’ background. The curricula
comprises of over 90 programmes in
various disciplines including business,
commerce, aviation, hospitality,
dental, health care, childcare,
electrical and mechanical trades, and
information technology.
The institute has also established a
strong partnership with Griffith
University and is currently running the
Advanced Diploma of Electronics &
Communications Engineering through
the University in Queensland, which
gives the international students credits
towards a university degree in
Engineering.
Established Paths
The institute follows the philosophy of
providing educational experiences that
support the unique needs of students
and working adults as they transition
towards new careers. The institute
emphasises on its motto of being
“stronger together.”
Its utmost goal is to support the career
development of students with the
acknowledgment as one of the most
innovative, premier professional
colleges of Australia. With the vision
of achieving the ultimate goal, the
institute is looking forward to
September 201910

13. finalising their higher education application and strengthen
its work culture with the local and international business
partners.
An Expert Faculty
The trainers create a positive open environment that
optimises classroom learning by addressing student needs,
with relevant class-building activities structured to give
students opportunities to investigate, explore and develop
new ideas and insights enabling them to perform better
academically.
AIBTGlobal considers itself as a highly multicultural
organisation that embraces diversity and sovereignty. The
institute incorporates more than 150 diversified staff
throughout all campuses within Australia and 25 staff
members from across the sphere. The pioneer comprises of
world class trainers streaming them into 9 distinct faculties
with their unique structure which comprises of head of
operations, head of training, national compliance officer,
national compliance manager and a pool of trainers.
The institute provides immaculate faculties and, dedication
to service and, innovative pathways, becoming the
supreme choice of training provider by many students. The
professionals at the institute, an experienced team of
industry-focused educators provide training programmes
designed to up skill and engage staff, increasing
productivity for the organisation.
AIBTGlobal also has an in-house career development
team that looks after vocational placement for every
student. They have successfully established a state-of-the-
art Dental Lab in Brisbane and has partnered with many of
Australia’s leading Health Care professionals to deliver
placement in particular for their Dental, Nursing and Aged
Care faculties. Establishments have also partnered with
various leading automotive and electrical businesses for
the vocational placement of their Science Tech faculty
students.
A Pragmatic Learning System
The uniquely designed assessment design helps in creating
a focus on practical skills, job readiness rather than
theories and fundamental frameworks. Centring on job
readiness, real world practical training and emphasis on
job placements are AIBTGlobal’s key differentiators.
The young and dynamic, Fiona Kee, CEO and
Head of Compliance is an inspiration for
others to dream large, embrace the challenges to
turn ambitions, goals, and dreams turn to reality
with her leadership qualities. Challenges or
trying new ideas are never a setback for Fiona
Kee, because of her creative and innovative
ideas.
These ideas have allowed Fiona to embrace the
cultural diversity in every corner of the
organisation to be accepted and implement
structures according to it. It is her belief that a
workplace needs to operate in accordance with
a proactive and collaborative team culture. Her
innovative and creative leadership has led the
institute to become one of the largest providers
of VET courses to international students in
Australia in just 4 years.
Fearlessly trying new things is evident in
AIBTGlobal’s strategic journey over the last 4
years, establishing themselves ahead in the
education industry creating new waves of the
learning experience for both staff and students.
Fiona Kee was recently awarded winner of the
Brisbane City Council Lord Mayor’s
“Multicultural Business Person of The Year
2018”.
The Leading Light of the Institute
September 201901 11

14. AIBTGlobal takes pride in providing
their students with a comprehensive
education inclusive of real-world
hands-on training to equip them to be
job ready. Alongside with current
vision of planning job ready
qualifications, the institute also
launched practical training for the
large pool of hospitality and cookery
students at the fully equipped
Sheldon’s Training Restaurants
located in Brisbane and Sydney. This
has proven to be a big hit among
international students and has
essentially transformed into the main
competitive edge.
Science Tech students also receive
industry current training and
experience in their fully operational
Edison Engineering Workshops
located in Brisbane and Sydney.
Another initiative the institute has
embarked on with QLD TAFE and
James Cook University, QLD is taking
on their international students as
interns at AIBTGlobal. This
partnership has become very
successful and has since converted
roles into long term contract part time
roles in AIBTGlobal family.
Prides of the Institute
In March 2018, AIBTGlobal held its
first Annual Global Conference in
Singapore, attracting dignitaries from
the Ministry of Education to over 300
business partners and educational
agents world-wide. The event turned
out to be a great success and has
propelled AIBTGlobal to new heights
enabling them to further grow their
diversified culture, portfolio, people
and products. Later this year the
Annual Global Conference will be
held in Bangkok, Thailand and will
feature world leading education and
industry experts with information and
training sessions for their educational
agents. The institute’s top students of
the Year nominees from each faculty
will be rewarded for their outstanding
achievements and will join the
institute for a Student Study Tour in
Thailand, including a Gala Dinner and
Awards presentation.
Many of their graduates have secured
credits at several Australian, New
Zealand, Canadian and Hong Kong
universities, while other students have
successfully secured jobs within
Australian Hospitals and aged care
facilities, within the hospitality
industry and automotive industries.
Layout for the Future
The institute’s drastic growth over the
small span of years has swayed them
to set their medium and long-term
plans to open their own wellness and
beauty academy and grow their study
tour business to welcome more
overseas youth to experience the
multicultural diversity of Australia.
Further, AIBTGlobal is also aiming to
tap into more rigorously planned job
ready programmes for the students to
September 201912

15. support them progress and integrate
into the Australian workplace
environment.
AIBTGlobal’s ambitious goals are
driving it to partner with more
prestigious vocational institutions
worldwide to design dual country
programmes to offer enhanced
flexibility in gaining two countries
vocational qualifications upon
completion of AIBTGlobal
programmes.
With the confidence to achieve its goal
within the next 24 months,
AIBTGlobal has set on a journey that
will lead it towards being one of the
top vocational institutions in the
Oceania region.
September 201901 13

18. September 201916
EduTalk

19. September 201901 17

20. September 201918

21. Constantly challenge and question
the existing practices and
processes.
Ÿ Caring
Recognize the challenging nature
of the healthcare sector in the
support it provides for the
students.
Understand the unique
requirements of the students and
celebrate their diversity.
Ÿ Excellence
Strive to consistently deliver
excellence in the design and
delivery of training and education.
Provide an educational
environment that encourages and
recognizes excellence
Ensuring Academic Excellence
An academic board guides IHNA
towards better outcomes. It brings
together external experts in business
and health to advice management, as
well as the academic teams. The board
ensures IHNA’s programs remain
relevant and satisfy the changing
requirements of industry and meet the
high expectations of students.
IHNA collects, analyses, and acts on
the latest and relevant data from
regulatory bodies, industry and
trainer/assessors (Curriculum
Development and Management
Committee) to inform the continuous
improvement of training and
assessment strategies through regular
communication, feedback, and surveys.
The institute has also established
student representative councils at each
campus, comprising of the current
students from all intakes, to provide
first-hand insights that further inform
the academic board.
The institute’s faculty not only has the
required qualifications, but has also
acquired current industry experience.
They coordinate with the students
regularly during their practical
experience placement. This
combination of relevant VET and
industry experience helps students to
more effectively link the learned theory
to practice.
IHNA prides itself on the development
and innovative use of ICTs that provide
an engaging and highly interactive
learning experience for students. The
institute has a proprietary in-house
developed ERP system, ‘Knowledge
Hub’, which assists in managing
various aspects of IHNA including
staff, students, stakeholders, and
resources. Knowledge Hub is the
central information store and delivery
platform for all of the resources that
are essential for learning and
engagement. It provides students
access to learning content and
educational resources anytime,
anywhere.
The institute has an in-house e-learning
Exceptional Leadership
The persona leading IHNA towards
the heights of excellence is none
other than Bijo Kunnumpurath, the
Founder, Managing Director and
CEO of Health Careers Group. His
demonstrated passion towards
education, entrepreneurship and
technology has shaped the vision of
the company. Bijo holds a Master’s
in Business Administration and has a
qualification in Mechanical
Engineering. He has worked
extensively on a global scale and is
well respected as a prominent
community figure in Australia,
Malaysia and India.
Bijo’s comprehensive project
management and business
management experience is the
driving force behind all programs and
activities of HC group and has led the
organization to successfully start a
number of international businesses.
Pertaining to his role at Health
Careers Group Pty. Ltd., Bijo
oversees and manages the operational
activities, systems and policy
implementation of the organization.
He is also a member of GAICD
(Graduate of the Australian Institute
of Company Directors).
September 201901 19

22. team which facilitates course design,
technology integration, and user
support. Moreover, the Knowledge
Hub enables the academic team to
monitor student participation, track
progress, and identify challenges for
students all displayed as user-friendly
graphical analytics.
The Knowledge Hub is also the
communication center for students
through auto-generated notifications,
platforms for simple and
straightforward submission of
assessments, and testing program
delivery. It helps in the creation of
course calendars, time tables,
attendance, assessment due dates, and
reminders.
Additionally, the hub’s Resource
Management System allows all
educators to provide industry updates,
validation feedback and comments,
regulatory and training package
updates, training package and AQTF
implementation, and industry feedback
and inputs – all available anytime,
anywhere. The Online Assessment
System, an integral part of Knowledge
Hub, enables IHNA to maintain
consistency in assessments across
campuses. This system facilitates
feedback from students on assessment
questions, which may then be reviewed
by the Curriculum Development Team,
for quality improvement and
validation.
Winning Laurels
The institution is reaching newer
heights each passing day, with the
objective of setting its foot on the
summit of academic excellence. Over
the years, it has achieved many
noteworthy feats.
The Victorian Government recognized
IHNA’s contribution in international
healthcare education. The college
received the Victorian International
Education Awards in 2016 and was the
finalist in 2018. In addition, it was
awarded the McMillian Woods Global
Awards 2018 for “Nursing and Health
Care Training Excellence” at a gala
event hosted in Malaysia. IHNA’s
growing reputation in healthcare
education and training was validated
by the ASQA regulatory body during
the Re-Registration Audit in February
2018. The institute was deemed by
Health Careers International as a 100%
compliant RTO and extended its
registration for 7 years.
On the Career Front
IHNA maintains healthy relations with
the healthcare industry. It remains
connected to the healthcare industry
through its connections with healthcare
facilities. The institute prepares the
students to be job ready through its
extensive course content, industry
placements, and training sessions in a
simulated environment. It also works
with local and international partners
with the objective of opening doors for
newer job opportunities to the students.
Towards a Future of Endless
Possibilities
For over a decade, IHNA has stood tall
when it comes to providing specialized
education and training for the
healthcare sector. Over the past three
years IHNA has placed an emphasis on
expanding its presence to markets
beyond Australia through partnerships
for transnational delivery of Australian
qualifications.
The institute is of the opinion that
September 201920

23. partnerships with other education
providers can assist to collaborate and
work towards helping students learn
and grow. It has secured a commercial
license in Dubai Health Care City
(DHCC) from the Knowledge and
Human Development Authority in
Dubai, for delivering Professional and
Management Development Training
programs off-shore as permitted by the
Australian regulatory authority. This
initiative focuses on the objective
identified in IHNA’s strategic plan,
namely internationalization, wherein,
IHNA seeks to expand its reach and
presence to more countries so as to
build the image of Australian
vocational education and healthcare
training.
The institute has been actively creating
innovative pathway options for the
students of Certificate IV courses to
ease their transition to IHNA’s
HLT54115 Diploma of Nursing
qualification and then to also receive
1-year’s credit transfer if they are
undertaking the Bachelor of Nursing
course with Edith Cowan University
(ECU). This business partnership with
ECU provides the students with
certainty in realizing an opportunity to
pursue further education in Australia
within the health care sector. IHNA has
also initiated discussions with other
universities for similar pathway
options for the students. HCI has
expanded into Dubai with a plan to set
up learning hubs in 10 locations by end
of 2020. The institute continues to
execute on its overall strategies of
establishing 50 learning hubs across
Australia by 2022.
September 201901 21

26. September 201924

27. September 201901 25
Trending Now

28. “Language is a bridge towards
understanding cultures; it creates
identities and a sense of belonging.”
To possess knowledge of any language
means to assure one’s survival in a
world that runs on communication. We
wouldn’t have had great books, record
breaking lyrical masterpieces, or even
the basic technological developments
for that matter, if there weren’t any
languages. Maybe humans without
language would’ve apparently been
just walking mannequins.
It is probably safe to say that up to a
certain point of time, the human
evolution was on the right path. The
development of verbal communication
since ancient times to post modern era,
has been quite powerful and has
asserted prominence on certain
languages. The emphasis being laid on
the global usage of these languages
primarily for trade, and other relations
as well.
English is one of those languages in
significance since the advent of
globalization. It is the first language of
approximately 50 countries around the
world. Learning English gives an
individual seamless amount of
opportunities across the global market.
Apart from formal education and
entailing syllabi, English is also taught
in private institutes as a certificate
course for students who haven’t had
access to the language in their
respective regions.
In an endeavor to seek and exhibit
institutes that provide exceptional
educational value, The Knowledge
Review, introduces a captivating list of
The 10 Best Diploma and Certificate
Providers in Australia, 2019.
A profound name among the featuring
institutes in this edition is IH Brisbane
– ALS, Queensland, which is the
largest single-location private-owned
institution which provides English
language courses for international
students.
Since its foundation in 2007, the
institute has achieved four-digit growth
over last ten years and anticipates
continued double-digit year-on-year
growth in the forthcoming years.
Recognized among the best quality
schools in Brisbane, IH Brisbane –
ALS provides English languages
intensive courses to overseas students
(ELICOS) and Vocational Education
and Training (VET) courses with an
innovative approach and advanced
technologies while meeting strong
regulatory frameworks and
accreditation.
IH Brisbane – ALS
September 201926

29. For IH Brisbane – ALS, targeting education markets such as
South Korea, Taiwan, Japan, and China in Asia and Brazil and
Colombia in South America, with individualized marketing
strategies, and capturing students’ need from initial contact
through strong supply chains has enabled sustainability and
exceptional growth in these markets.
The average number of students was 1,683 in the academic year
2018-19 with 7% year-on-year growth. Whereas in 2019, the
institute has launched its modern and new campus located in 116
Adelaide street, Brisbane.
Instilling Value and Expertise
IH Brisbane – ALS’s constant aim is to also ensure that all
students feel a sense of accomplishment. In order to fulfill these
goals, the institute feels it is essential that everyone is aware of,
and adheres to, the following fundamental principles:
Service/attitude: ‘We will strive to provide outstanding services
to our clients at all times.’
Enthusiasm/energy: ‘We will be enthusiastic and energetic and
strive to help our clients have an enjoyable and fruitful
experience.’
People: ‘We will be good team players and will work well with
others to provide an excellent educational experience.’
Learning: ‘We are constantly improving and developing new and
existing skills so as to maximize the level of service we provide.’
Uniqueness: ‘We are individuals in an individual environment,
and by remaining flexible and adaptable, are able to effectively
utilize our strengths to ensure that we provide outstanding
services.’
“IH Brisbane – ALS constantly
strives to provide excellence in
education using teaching practices
that are based on real world
experiences,” says Neil G. Preston,
the Principal of Administration.
“It actively promotes personal
understanding within its international
community through quality
learning,” he adds.
Neil has been contributing towards
the unfaltering growth of IH
Brisbane – ALS for the past 10 years.
He started as a teacher, was
promoted to an assistant DOS, then
later became the DOS.
It’s been 5 years since he became the
Principal of Administration and he is
fully in charge of whole organization.
Neil’s strategic leadership provides a
concrete vision for the organization
and helps the company to create
well-trained and well-equipped team
members.
The Driving Force
September 201901 27

30. September 201928

31. Skills: ‘We will ensure our job skills are up to date so as to
provide outstanding service to our clients.’
Reliability/responsibility: ‘We will be reliable and try to get
the job done right the first time.’
Vision: ‘We will always look ahead and try to anticipate our
clients’ needs to help them achieve their goals.’
Image: ‘We will always be neatly and appropriately attired.’
Communication: ‘We will communicate well, listen
carefully, and ask questions appropriately to ensure
successful achievement of goals.’
Excellence in performance: ‘We will work to a high
standard and try to show good judgment in difficult
situations.’
Based on careers choices students are exposed to certain
academic backgrounds and trainers’ know how. It is a
valuable opportunity for students to access their own
learning and feel confident to apply it in real world.
IH Brisbane – ALS students’ successful stories has become
everyday news. Mr. Jean, Rafael, Paola and Victor are just a
few names of alumnus who became work colleagues at the
institute. There are former students such as Pedro who is
soon to be a QUT graduated nurse, and many more students
returning home to work as pilots, doctors, teachers,
carpenters, etc.
In Foresight
IH Brisbane – ALS’s goal is to create the best learning
environment for its students. “Our ‘PRIDE policy’ can been
seen as a tool to enable this environment to be created,”
Neil expresses.
The sense of belonging, and respect is the main idea behind
the policy that was created to enhance the student’s overall
learning experience.
The institute expects further expansion of scope of
programs and an additional campus to be open within 2
years.
September 201901 29

34. ith four branches spread
Wacross Australia,
MILCOM Institute is a
leading registered training
organization. It is renowned for
providing comprehensive training
facilities to aspirants of the Australian
telecommunications industry.
The institute is also endeavoring to
expand its offerings into various
disciplines with the objective of
providing the clients with a wide
spectrum of courses.
MILCOM has built a strong reputation
in over two decades of being a
specialist training provider for the
telecommunication industry. The high
recommendation of its students and
their employers is a testimony of the
quality of courses this institute
provides and their relevance to the
workplace.
Exhibiting Expertise
The institute embraces a practical
approach towards education, delivering
industry-relevant training programs in
business, management, and
engineering. It also focuses on training
individuals and transforming them into
able professionals of the Australian
telecommunications industry.
Its goals also revolve around delivering
approved programs for Telstra,
NBNCo, and Optus and helping people
in the industry to up-skill and assist in
the development of their career in
telecommunications.
The institute also specializes in the
delivery of a broad range of
communications courses including
product specific training and course
content specially designed for various
corporate needs.
MILCOM is committed to designing
and delivering a curriculum which
connects students to the workplace or
corporate world. Accordingly, students
are trained and prepared for current or
eventual employment in their
respective fields of choice. It works
closely with a number of partner
organizations while designing any of
its programs.
Exceptional Facilities
The hands-on and detailed educational
and training procedures are the
MILCOM Institute
Transforming Students into Experts of
Telecommunications Industry
September 201932

35. hallmarks of the institute. Another added advantage of MILCOM
is the conveniently located training centers in all the major capital
cities of the country. The state-of-the-art training equipment
provides students the ultimate educational experience.
The institute’s trainers are industry experts and masters of their
craft. With the required depth of current knowledge and industry
experience, these instructors allow participants to practice new
skills in a supervised simulated work environment or at the
workplace. Students and employers can be confident that the
acquired skills can be directly applied on the job.
Plethora of Courses Offered
The institute offers the students a wide array of excellent courses
which provide in-depth knowledge about the subject matter. It
focuses on clarifying all their doubts and queries and preparing
them for all the challenges of the industry. Telecommunication is a
booming industry in Australia. This industry has become
extremely popular within the country and is on high demand.
Mobile and wireless services are on the rise; there has been a
growth in mobile data consumption volumes and enhanced mobile
connectivity. Keeping this fact in perspective, MILCOM offers
full-time Telecommunications Courses, with pre-selected electives
tailored to specific industry outcomes. Whether an individual is
working inside customer premises, or on the external carrier
network, it has an option to suit their needs.
The institute offers an Advance Diploma in Telecommunications
Network Engineering, a unique course of its kind. This
qualification does not require 1 year paid experience, which is the
reason why this course has a distinct power and popularity in
Australia, as compared to other trade courses.
MILCOM is committed to delivering high-quality safety
awareness course & training to ensure that all members of the
telecommunications and technical security industries are working
to the correct standards and requirements, and are qualified to
perform their tasks in the various work environments they will
encounter. These principles are applied across the design of all the
courses to ensure students are learning in a supportive
environment and one that keeps them safe and reinforces the
importance of workplace safety.
Most of the international students are only interested in those
courses, which assists them to get an Australian residency. The
institute provides them with this opportunity to attain residency of
the country, while pursuing education at the same time.
Delivering Tailored Solutions
MILCOM has been associating itself with employers, leading
MILCOM has stood out to be a strong pillar in terms of
providing employment in the telecommunication
industry. The road to success wasn’t easy. It faced
challenges along the way, and when time was tough, its
leaders, with a devotion to create the perfect product have
faced many challenges, but even through tough times
theyneverlosttheirvision.
One such individual, who with his commitment to
materialize MILCOM’s excellence in adversities and its
incredible vision to take the shape of reality, is Ashish
Chadha,theChiefExecutiveOfficer.
Ashish’s decisions have always led to major
accomplishment of MILCOM. He closely works with the
Board of Management to develop strategies for future
growthandexpansionopportunities.
He brings with him a diverse range of industry
experience from hospitality, marketing, and education.
Being an entrepreneurial spirit, Ashish’s expertise has
transformed the institute into a growth-focused company.
With his experience in overseas markets, he has been able
to provide unique insights into potential opportunities in
foreignmarkets.
Another individual leading MILCOM, alongsideAshish,
is Steve Cunliff, the National Business Development
Manager. Before entering the world of training and
education, he gathered almost two decades of experience
in the recruitment management and human resources
space. A dedicated mindset and positive attitude has
helped Steve to mentor and guide many students onto the
pathway of success, working within the full spectrum of
students which includes school students, trainees,
technicians,veterans,andinternationalstudents.
Percipient Leadership
September 201901 33

36. September 201934

37. companies, and government bodies for over a decade. It works
towards adopting the standard training programs to suit
various bespoke requirements. The institute has been the top
pick for many companies who aim to improve their operating
performance and profitability.
MILCOM offers the perfect solution for many companies
which intend to improve their operating performance and
profitability. It pays detailed attention to various specific
features like developing and delivering design cadetship
programs that train students to become trained professionals,
to identifying solutions to solve quality issues in specific field
installation practices, and so on.
The institute offers training to the students to ensure their
overall development. It offers them the opportunity to work for
and receive training in the 3 major Telcos in Australia. This
training provides the students with job ready skills to help
them gain valuable employment with both the organization
directly or the large network of second and third tier providers.
Major Awards and Accreditations
Throughout its journey of imparting excellent educational
facilities, the institution has achieved many landmark feats.
It is listed as an approved training provider for NBN Co and is
regularly delivering accreditations like NBN Safety &
Awareness which are mandatory for working on an NBN Site.
Recently, MILCOM has also been running training sessions
for NBN Co employees to up-skill them for copper network
installations and maintenance as part of the NBN Rollout.
MILCOM were nominated for the 2015 Telstra Business
Awards based on its exceptional customer service and
telecommunications training for Telstra Technicians and
Contractors across the country.
MILCOM not only has brilliant industry links, but is also a
member of various associations and organizations that are
committed to delivery and improvement of quality training
outcomes. The institute is able to properly utilize this
opportunity by ensuring the training programs developed are
in line with current knowledge and trends, while making sure
that the students are getting access to the most up to date
information possible.
September 201901 35

38. stablished in 2006,
EQueensland International
Institute (Qii) is a registered
training organization (RTO). In 2012,
Julie Soh took on the position of PEO
and started focusing on building the
foundations of Qii. Situated in the
heart of Brisbane’s CBD in
Queensland, Australia, the organization
is dedicated to staying true to its core
value ‘Education for Everyone’ and
keeps this at the forefront of every
decision made.
It has a state-of-the-art campus, which
is equipped with kitchens, computer
banks, printing facilities, and multiple
student breakout areas. Ensuring a safe
learning environment where diversity
and inclusivity are promoted, Qii is
committed to helping students feel
comfortable and supported.
Emphasis on Educational Excellence
Qii is dedicated towards accomplishing
the academic needs of the students. It
provides opportunities for one-to-one
student-teacher interactions. As the
students work on their assessment
tasks, it provides them with a
challenging and diverse range of study
activities. The institute operates an
established system of structured
academic counseling and feedback to
help them progress through the course.
Additionally, the study sessions are
diverse and free-flowing, which eases
things for the students.
Qii has always focused on becoming
one of Australia’s leading training
providers, delivering quality education
to national and international students.
It firmly believes that effective
education combines interactive
learning with a strong theoretical
foundation. In order to maintain high
standards and achieve educational and
business objectives, the institute
promotes the following values as
central to all areas of the institution:
Ÿ Free intellectual inquiry
Ÿ Accountability
Ÿ Academic and professional integrity
Ÿ Cultural awareness and sensitivity
Additionally, the institution delivers
ELICOS courses in General English
and Cambridge English. It also offers a
diverse range of courses ranging from
certificate II to advanced diploma
levels in business, early childhood
education and care, ageing, and
individual support and hospitality.
Education for Everyone
The institution delivers excellent
Queensland
International Institute
Delivering Effective Education by Combining Active Learning
and a Strong Theoretical Foundation
September 201936

39. facilities to any candidate willing to pursue education. Whether a
student wants to gain new skills to kick-start their career, return
to the workforce, or start their own business, Qii offers a
supportive learning environment with vibrant and diverse
teaching facilities. It provides everyone the opportunity to
achieve both their personal and professional goals.
Maintaining an Environment Conducive to Students’
Development
The institute has dedicated teams of people who guide the
students right from the beginning of their educational journey.
It monitors not only their individual progression, but also the
effectiveness of the institute’s products as a whole. The various
academic, training, and student services teams are all actively
engaged with students on a daily basis to provide assistance,
support, and understanding. By creating such an inclusive
environment, Qii has empowered its students to feel comfortable
using their voices and making themselves heard. Each student
has the freedom to provide feedback, seek assistance, and be part
of creating an atmosphere that is result driven.
Stars of Qii
The institute has trained and educated numerous graduates who
have accomplished various feats in the professional arena. They
have made a mark in this highly competitive owing to their
dedication and excellent performance. Of the accomplished
alumni, two prominent students are Santiago Vargas and Diego
Montiel.
Diego’s journey began in Spain, where he graduated with a
bachelor’s degree in civil engineering. After that, he got the
opportunity to study in Italy before opting to participate in an
exchange program with The University of Queensland while
pursuing an internship with the School of Architecture. With the
objective of enhancing his skills and to gain better employment
opportunities, Diego selected Qii and completed a Dual
Advanced Diploma in Management and Human Resources
Management.
After two years of study with Qii, Diego was able to combine the
experiences gathered from his previous degrees with the
management skills he gained at Qii. Eventually, he was able to
go to Sydney where he gained a position in construction
management. Currently, Diego is the Construction Phase
Manager of WestConnex, where he is able to use the skills he
learnt on a daily basis to not only drive the project forward, but
to effectively communicate and liaise with designers, architects,
and consultants.
The personality leading Qii from the
front is none other than Julie Soh,
the PEO. She has been associated
with the institution for over 6 years.
Her unwavering dedication and
excellent stewardship has led the
institution towards the heights of
brilliance and prominence.
Sharing her experiences, Julie
asserts, “The success of Qii cannot
be attributed to one person alone.
Rather, it is the results of having a
strong team of dedicated
professionals who work every day to
ensure they are creating and
contributing to the best learning
experience for all students. Each
member of the Qii team has a wealth
of knowledge and experience that
has proven to be invaluable in
building the Qii brand, and we
strongly believe in identifying each
individual’s strengths and bringing
those together in a way that promotes
collaboration and unity, while
keeping true to Qii’s Vision, Mission
and Values.”
Leadership’s Mettle
September 201901 37

40. September 201938

41. Santiago successfully completed Diploma and Advanced
Diploma of Marketing, Diploma of Leadership and
Management and Advanced Diploma of Management
(Human Resources) from Qii. He was also part of QiiSA
(Qii Student Association) and in early 2017 was appointed
as Brisbane International Student Ambassador.
The same year, Santiago participated in two different
internships centered on marketing before being offered a
position with Study Brisbane to coordinate the Latin-
American mission. After this position, Santiago became the
Events Coordinator for the Lord Mayor’s Office and
Brisbane City Council. In 2018, he went on to co-found
Latin House, a not-for-profit organization, whose objective
is to become a prominent Latin community hub that
promotes culture and talent through public events.
The Career Horizon
The prime focus of the institute is to provide real life
experiences with actual opportunities to the students. The
courses offered involve role-play scenarios based on real
work situations and in some cases, practical placement with
established businesses in the community. At the end of the
placement, many of the students are offered employment
with the host business.
In the upcoming year, Qii is implementing a new initiative
of organizing an annual career fair. During this event,
industry professionals from each area of specialization will
be invited, who will be sharing information on current
employment opportunities and trends. This will go hand in
hand with a variety of career-ready workshops on various
topics including cover letter and resume writing along with
interview skills.
Towards a Future of Endless Possibilities
The institution aims to evolve into a higher education
provider, which will create more opportunities for further
education to the current and upcoming students.
Additionally, it is in the process of expanding its scope of
delivery to include courses such as IT and network security
and expanding its community services courses. To coincide
with the higher education application and its increasing
scope, Qii is currently in the process of looking for shifting
to a bigger location with newer facilities and more
opportunity expand as the business continues to grow.T R
September 201901 39

44. “The challenge of leadership is to be
strong, but not rude; be kind, but not
weak; be bold, but not a bully; be
thoughtful, but not lazy; be humble, but
not timid; be proud, but not arrogant;
have humor, but without folly.”
– Jim Rohn
For a long time, people have been admiring leaders
around the world. Leaders avidly exhibit the ways to
achieve goals which seem difficult. There are people
who have inborn leadership qualities. Though such people
are great at leading others, it is not necessary that they
become good leaders. There are a few traits that make a
leader desirable and lovable. A person needs to work on a
few traits to acquire good leadership qualities.
An abstract definition of leadership could be, ‘the action of
leading a group of people or an organization’. The
definition provided seems like an easy job but the truth is, it
requires more than just ‘action of leading’. It involves the
art of perfection in leading others and directing people. It
involves making strategies to lead people towards the
desired goal. It is a tough process to inspire people as it
requires original ideas to motivate others.
The main key to become a leader is communication.
Communication is important in everyone’s life, but as a
leader, it is a vital quality. In business, leadership is always
linked to a person’s performance. With his/her performance,
one should also be excellent at management. The leader
should know how to manage the resources and deliver the
resources accordingly. They should be good at
communicating, inspiring and supervising others. One of
the main traits of a leader is of mapping the plan to reach
the goal that has been set.
A leader possesses few qualities that make him stand out of
the crowd, like the ones listed below
➢ Strategic Thinking
Thinking is an integral part of us humans. A leader
should think differently. His thinking should involve
ideas. There should be a vision for everything he
thinks. He should know where to set the goal and how
to work towards reaching the goal. The leader sees the
bigger picture and plans the path accordingly. With a
compelling vision, a leader plans a route that is
achievable.
➢ Planning and Delivery
The most important thing to keep in mind is self-
motivation. One should be self-motivated to lead a
crowd. A leader is an organizer, he possesses
organization skills and taking the action for planning
the road map. He should be skilled in managing the
challenges while working on a project.
➢ People Management
Managing people involves smart skills in working with
others in a group as well as one to one. It is important
that the followers are motivated and encouraged by the
leader every now and then. Delegation is necessary
when it comes to people management. Leaders have to
smartly balance workloads and ensure everyone is
LEADERSHIP
THE ESSENCE OF
September 201942

45. given equal opportunity to showcase their talent and their
skills. The leader has to effectively recruit people as well.
➢ Change Management
As it is said, ‘Change is inevitable’, it is a must that a
leader is ready to adapt to new possibilities. He should
efficiently manage to proceed further with his team
with an accepting nature. Communication with the
team should be lead to a compelling vision. He should
manage to encourage his team to look at the change as
an innovation.
➢ Communication
The most important trait of a leader is how good he can
communicate with others. Communication is a normal
thing in every person’s life. A person becomes
successful when he listens to others. Not only listens
but actively listens and participates in the conversation
by regularly giving feedback. He should be able to ask
questions that are meaningful. He should possess a high
level of assertiveness and deliver effective speaking
Ways to Develop Leadership Skills:
Leadership qualities might be inborn in a few people, but it
is totally possible to inculcate leadership skills by focusing
on a few applications. Leadership skills can be acquired
with little changes in day to day routine. Here are 5
leadership skills to be a successful leader:
1. Practice Discipline: Being discipline is life is a trait to
lead a great life. Leaders need to be disciplined in order
to lead others on the correct path and in time. It is easy
to start a task but it is difficult to continue it with the
same enthusiasm. Practicing how to be discipline will
make a huge achievement towards the desired goal of
leadership.
2. Keep Learning: Learning is a never ending process,
whether the person is 10 or 80, he cannot know
enough. There is no limit for expanding one’s
knowledge, grab it from all the resources whenever
possible. Really life experiences teach a person how to
proceed. Through experience, one can learn many
aspects of leadership. It is not necessary that a person
learns everything in a classroom actually, he really
learns from interacting with people and learning from
them.
3. Listen: Listening is an amazing trait of a person. He
who listens gains more insights into a topic. It develops
a sense of trust in the person who is speaking. It makes
the leader look more humble and approachable. When
the team members know that they are being heard, they
naturally will open up and share their ideas without
hesitation.
4. Resolve Conflicts: In the workplace, there generally
conflicts occur. The problems are mere in front of the
goal. The leader should learn to resolve conflicts and
yet try not to be discriminative towards any person. The
leader should make people understand what is good
and what is not.
5. Motivate Others: A leader should constantly keep
motivating the team members. He should brainstorm to
generate new ideas in the minds of his teammates.
Listening to their ideas and implementing it will keep
the teammates engaged in developing interaction with
each other and the leader as well.
A leader possesses a few characteristics which make the
leader more appealing to the team. Few characteristics that
a leader should have are:
➢ Honesty
➢ Delegation
➢ Good Communicator
➢ Confidence
➢ Commitment
➢ Creative and Innovative Thinking
➢ Decision-Making Capabilities
➢ Positive Attitude
It isn’t necessary that leadership comes instantly, a person
may face many ups and downs while shaping his leadership
skills. There will be times that a person might feel like
giving up, but it is really important at this time to motivate
oneself and make efforts to reach the destination.
September 201901 43
Take a Note

46. Unity College Australia
nity College Australia was
Uestablished in 1995
originally with a vision to
train leaders in Christian Ministry.
Over the years, the college has
expanded to offer certificate and
diploma courses in Music, English as
a Second Language, Information
Technology, Hair Dressing, Business,
Leadership, and Management for
both Australian and International
students.
The “Skills +” campus in Canberra
has spread over 65 countries
represented by students and has
specialist facilities for training
courses in English Language
Intensive Courses for Overseas
Students (ELICOS) - 10 week
courses in English and a Second
Language for international students,
Management, Music, and
Information Technology. After
th
successfully running in its 25 year,
the institute has over 14,500 students
studied across a network of training
centers in Australia. With almost 15
campuses covering ACT, Victoria,
QLD, NSW, and Western Australia
and it works with over 50
international agents across the world.
The college’s prime motive is to
nurture Relationships and
communication (learning together – a
community of learning). It focuses
on practical application (knowledge
and skills for life and work) and
imparting excellence (in attitude and
skills).
A Plethora of Exceptional Courses
The college offers a wide variety of
tailor-made programs focused on
educational enhancement of the
students. It provides a series of
diploma programs and certificate
programs which has been designed
keeping in mind the current industry
standards.
Diploma Programs:
BSB51918 Diploma of Leadership
and Management
BSB50215 Diploma of Business
BSB50415 Diploma of Business
Administration
BSB60215 Advanced Diploma of
Business
ICT50118 - Diploma of Information
Technology
ICT50418 - Diploma of Information
Technology Networking
CUA50815 - Diploma of Music
Industry
September 201944

47. Diploma of Christian Ministry and
Theology
Advanced Diploma of Christian
Ministry and Theology
Graduate Certificate in Christian
Ministry and Theology
Certificate Programs:
CUA20615 - Certificate II in Music
Industry
CUA30915 - Certificate III in Music
Industry
CUA40915 - Certificate IV in Music
Industry
ICT30118 - Certificate III in
Information, Digital Media and
Technology
Certificate II in Salon Assistant
Certificate III in Salon Assistant
Certificate IV in Christian Ministry
and Theology
Celebrating a Proficient Learning
Environment
The college has a pool of trainers
consisting of various industry
practitioners, who have worked in
government institutions, the public
service, corporate companies and
community organizations. These
trainers/ skilled professionals impart
world class training and many
students appreciate this kind of
quality training for their masters also
this makes the college stand-out
amongst other universities. This
serves as an added benefit for
students studying at the college and
fosters learning through
encouragement, challenge, and
support. The college assist students
An Empowering Leader
In a course of few years, the
college has undergone a rapid
transformation right from being
alocal training college it has
escalated to a national network.
Jillian Pryor, the current CEO
has served the college in various
capacities for a rich period of two
decades. Her qualifications
include a degree in Bachelor of
Education and having pursued
music major.
Helping her along the way is her
husband and former college
Director, who together
introduced creative arts as a
training area into the college.
Jillian heads a staff team which
manages the Canberra Campus
and the partners across Australia.
Her interpersonal skills have
been hands-on and helped her
build excellent long term
relationships with partners, staff,
and students. Her holistic
approach and dedicated-self is
well versed with compliance
which makes a reliable leader.
“To bring transformation to
people’s lives and society through
effective, collaborative training”
September 201901 45

48. to grow and achieve the most they
can in their chosen area of study.
“We believe effective learning
requires not just skilled and
knowledgeable teachers, but the
establishment of an environment
based on sound values and involving
trusting and respectful relationships.
We are experienced in training
students of different cultures,
ethnicities, backgrounds and faiths.
We are very relational in our
approach, offering practical, moral
and spiritual support to all our
students”, adds the college.
The Accomplished Alumnus
Unity College Australia has a
talented pool of students, who have
graduated from the university and
have made their mark in various
walks of life. These students have
grabbed prime positions in their
respective fields and are forging their
own ideal career paths. Listed here
are some of the names of these
students:
Diploma of Music graduates:
Ÿ Amber Nichols: Singer-
songwriter, Finalist in national
Australian TV competition “The
Voice”, winner of ACT Music
awards, “LivLi”
www.ambernicholsmusic.com
Ÿ Raylene Waye: Singer-
songwriter; ABC National Radio,
Triple J radio
Ÿ Ian Pavletich: Recording engineer
and music mentor; “Pav Music”
Diploma of Information Technology
Networking:
Ÿ Jamie McHardie: Manager, The
Tech Shed, Canberra Community
Care
Ÿ Leadership/Christian Ministry:
Ÿ Jaemin Frazer: Life Coach; “One
Minute Coach”, The Insecurity
Project
Ÿ Richard Gallagher: School
Principal
Ÿ Emmanuel Omoding: Church
Pastor
Ÿ Priestley Obed: Church Pastor,
Community Services with
Indigenous Australians
About the Career opportunities,
Exposures, and Collaborations
The students undertake work
experience during their studies and
the institute brings in industry
professionals to run workshops and
do presentations with students. This
helps the students interact with the
top-echelons of the industry and learn
from them. Being located in the
Nation’s capital, the college have had
opportunity to bring government
leaders and politicians in to speak
with its students.“Our students have
found work in the areas of IT support,
small business entrepreneurship and
various work based experiences with
hospitality groups and hotels.”
September 201946

49. The Unity College Australia has articulation arrangements with the following
higher education institutions Alphacrucis College, Sydney and Southern Cross
University, QLD.
The Future Steps in Expansion, Syllabi and Infrastructure
The college is currently preparing community services and hospitality courses for
implementation in the near future. It is looking to extend the course offerings in
some training areas to include Advanced Diplomas and also plans to set up and run
a training kitchen and associated charity restaurant in Canberra, possibly the first of
its kind in Canberra. With such initiatives, it marches ahead to step-by-step in the
respective fields.
September 201901 47