CCNA Voice workbook

FRONT OF THE PHONE
S.No NAME
1 Programmable buttons
2 Foot stand adjustment button
3 Display button
4 Messages button
5 Directories button
6 Help button
7 Settings button
8 Services button
9 Volume button
10 Speaker button
11 Mute button
12 Headset button
13 4-way navigation pad and Select button (center)
14 Keypad
15 Soft key buttons
16 Handset light strip
17 Phone screen
KNOW YOUR PHONE

BACK OF THE PHONE
S.No. NAME
1 DC adapter port (DC48V)
2 AC-to-DC power supply
3 AC power cord
4 Network port (10/100 SW)
5 Access port (10/100 PC)
6 Handset port
7 Headset port
8 Foot stand button
9 Auxiliary port (AUX)

TECHNOLOGIES COVERED:
POE
VLAN
DHCP
NTP
TFTP
TELEPHONY SERVICE
EPHONE-DN
EPHONE
OBJECTIVE 1: LET‟S SWITCH ON THE CISCO IP PHONES
TASK 1: ENABLING CDP & CDP V2 ON THE SWITCH
ENABLE CDP ON GLOBAL AS WELL AS INTERFACE LEVEL AND CHECK IF THE IP-
PHONES ARE CONNECTED TO THE PROPER PORTS”
CONFIGURATION:
On switch:
Router>enable
Router#confiqure terminal
Router(config)#cdp run
Router(config)#cdp advertise-v2
VERIFICATION:
How to verify whether CDP is enabled or not?
on switch:
Router#show cdp
How to find the neighbours?
on switch:
Router#show cdp neighbours
Try to find out the CDP status in Running Configuration?
Note: Are you able to identify the correct port with which your phone is connected? If not then ask your
instructor.
TASK 2: POWERING THE CISCO IP PHONES
CONFIGURATION:
On ROUTER:
Router(config)#interface f0/11
Router(config-if)#no shut//switch on the ip phone//
Router(config-if)#shut //switch off the ip phone //
Router(config-if)#cdp enable
VERIFICATION:
How to find the status of interface?
On ROUTER:
Router#show ip interface brief
Router#show cdp neighbor
CHAPTER 1: GETTING STARTED

OBJECTIVE 2: ASSIGNING VLANS & IP ADDRESSES FROM THE
DHCP SERVER
CREATE AND CONFIGURE DATA AND VOICE VLANS AS PAR THE TABLE ALSO
CONFIGURE THE TRUNK BETWEEN THE ROUTER AND THE SWITCH. GIVE IP ADD
TO THE PHONE AS PAR THE TABLE
VLAN NETWORK START RANGE END RANGE
DATA – YX 172.2X.YX.0 /24 172.2X.YX.10 172.2X.YX.30
VOICE – 1YX 172.2X.1YX.0 /24 172.2X.1YX.10 172.2X.1YX.30
// X = POD Number Y= Router number
TASK 1: CREATING VLANS FOR DATA & VOICE
CONFIGURATION:
Router(config)#vlan yx // X = POD Number Y= Router number
Router(config-vlan)#name data
Router(config)#vlan 1yx // X = POD Number Y= Router number
Router(config-vlan)#name voice
VERIFICATION:
Router#show vlan brief
TASK 2: VLANS ASSIGNMENT
CONFIGURATION:
Router(config-if)#shut
Router(config-if)#switchport mode access
Router(config-if)#switchport access vlan yx // data vlan //
Router(config-if)#switchport voice vlan 1yx // voice vlan //
Router(config-if)#spanning-tree portfast
Router(config-if)#description hq-ph1
Router(config-if)#no shutdown
VERIFICATION:
Router#show run interface f0/11
VERIFYING THE VOICE VLAN FROM THE PHONEPRESS SETTINGS BUTTON >> NETWORK
CONFIGURATION>>IP V4 >>OPERATIONAL VLAN ID
TASK 3: CONFIGURING THE TRUNK PORT
CONFIGURATION:
Router(config)#interface f0/1 //use f0/1 for R1, f0/2 for R2 and f0/3 for R3
Router(config-if)#description trunk-to-router
Router(config-if)#switchport trunk encapsulation dot1q
Router(config-if)#switchport mode trunk
Router(config-if)#switchport trunk allowed vlan yx,zyx
// X = POD Number Y= Router number Z= 1 for voice
VERIFICATION:
Router#show run int f0/11

TASK 4: CONFIGURING SUB INTERFACES ON THE ROUTER
CONFIGURATION:
Router(config)#interface f0/0.yx // X = POD Number Y= Router number
Router(config-if)#description data-sub-interface
Router(config-if)#encapsulation dot1q yx // X = POD Number Y= Router number
Router(config-if)#ip address 172.2x.1x.254 255.255.255.0
Router(config)#interface f0/0.1yx // X = POD Number Y= Router Number
Router(config-if)#description voice-sub-interface
Router(config-if)#encapsulation dot1q 1yx // X = POD Number Y= Router number
Router(config-if)#ip address 172.2x.1yx.254 255.255.255.0
VERIFICATION:
Router#show run interface f0/0
Router#show run interface f0/0.yx
Router#show run interface f0/0.1yx
TASK 5: CONFIGURING THE ROUTER AS DHCP SERVER
CONFIGURE THE DHCP POOL FOR DATA & VOICE AS PER THE TABLE
VLAN SUBNET START RANGE END RANGE
DATA – YX 172.2X.YX.0 /24 172.2X.YX.10 172.2X.YX.30
VOICE – 1YX 172.2X.1YX.0 /24 172.2X.1YX.10 172.2X.1YX.30
CONFIGURATION:
Router(config)#service dhcp
Router(config)#ip dhcp excluded-address 172.2x.yx.1 172.2x.yx.9
Router(config)#ip dhcp excluded-address 172.2x.yx.31 172.2x.yx.254
Router(config)#ip dhcp excluded-address 172.2x.1yx.1 172.2x.1yx.9
Router(config)#ip dhcp excluded-address 172.2x.1yx.31 172.2x.1yx.254
Router(config)#ip dhcp pool pool-voice
Router(dhcp-config)#network 172.2x.1yx.0 /24
Router(dhcp-config)#default-router 172.2x.1yx.254
Router(config)#ip dhcp pool pool-data
Router(dhcp-config)#network 172.2x.1x.0 /24
Router(dhcp-config)#default-router 172.2x.1x.254
VERIFICATION:
Router#show run | sec dhcp
Router#show ip dhcp binding
Router#debug ip udp
Router#debug ip dhcp events
OBJECTIVE 3: IP PHONE REGISTRATION AND DN ASSIGNMENT

“REGISTER THE HQ-P1 WITH CME AND GIVE IT A NUMBER 2001”
TASK 1: ENABLING THE TELEPHONY SERVICE
CONFIGURATION:
Router(config)#telephony-service
Router(config-telephony)# max-ephones 10
Router(config-telephony)# max-dn 30
Router(config-telephony)# ip source-address 172.2x.y.y
// X = POD Number Y= Router Number
Router(config-telephony)#create cnf-files
VERIFICATION:
Router#show telephony-service
TASK 2: CREATING EPHONE-DN
CONFIGURATION:
Router(config)# ephone-dn 1
Router(config-ephone-dn)# number 2001
Router(config-ephone-dn)# exit
VERIFICATION:
Router# show ephone-dn
TASK 3: CREATING AN EPHONE
CONFIGURATION:
Router(config)# ephone 1
Router(config-ephone)# mac-address
Router(config-ephone)# button 1:1
Router(config-ephone)# restart
VERIFICATION:
Router# show ephone
TASK 4: DATE AND TIME SETTINGS IN PHONES
CONFIGURE THE ROUTER-1 TO GET THE TIME FROM BACKBONE NTP SERVER (172.2X.4.4).
TORRONTO IS IN EST TIME ZONE WHICH IS 5 HOURS BEHIND UTC.
Router(config)#ntp server 172.2x.4.4
Router(config)#clock timezone EST -5
Router(config)#clock timezone EST recurring
CONFIGURE THE ROUTER-2 TO GET THE TIME FROM ROUTER 1 LOOPBACK INTERACE (172.2X.1.1).
VANCOUVER IS IN PST TIME ZONE WHICH IS 8 HOURS BEHIND UTC.
Router(config)#ntp server 172.2x.1.1
Router(config)#clock timezone PST -8
Router(config)#clock timezone PST recurring
VERIFICATION
Router#show ntp status
Router#showntp association

TECHNOLOGIES COVERED
2.1 INTERNAL CALLING
2.2 DIAL-PEER
2.3 DIAL-PEER FEATURES
OBJECTIVE 1: INTERNAL CALLING
USE THE CONFIGURATION OF LAB 1, REGISTER HQ-PH-2 AND HQ-PH-3 TO THE
CME, AND GIVE THEM THE DN 2002, 2003.
TASK 1: CREATING DNS 2002, 2003 AS SINGLE LINE
CONFIGURATION:
Router(config)#ephone-dn 2
Router(config-ephone-dn)#number 2002
VERIFICATION:
Router#show dial-peer voice summary
Router#show voice port summary
TASK 2: ASSOCIATING DIRECTORY NUMBERS WITH THE EPHONES
CONFIGURATION:
NOTE: MAKE SURE THE SECOND PHONE IS REGISTERED
Router(config)#ephone 2
Router(config-ephone)#mac-address
Router(config-ephone)#button 1:2
Router(config-ephone)#type 7965
Router(config-ephone)#restart
NOTE: MAKE SURE THE THIRD PHONE IS REGISTERED
Router(config-ephone)#mac-address
Router(config-ephone)#type 7965
VERIFICATION:
Router#showephone
TO DO: NOW DIAL FROM 2001 TO 2002 !
HURRY! CONGRATULATION YOUR FIRST RING IN THE LAB.
We need to add Overlay watch and monitor functions here?
CHAPTER 2: LET’S RING SOME BELLS

3.1 DEVICE SCREEN CUSTOMIZATION
3.2 BACKGROUND IMAGE
3.3 SPEED DIALS
3.4 CUSTOMIZED RING TONES
OBJECTIVE: PHONE SCREEN CUSTOMIZATION
TASK 1: MAKE PHONE DISPLAY AS GIVEN BELOW
PHONE-SCREEN CUSTOMIZATION
13:00 12-13-2011 +14162022001
hq-ph1-2001
CONFIGURATION:
Router(config-ephone-dn)#name hq-ph1
Router(config-ephone-dn)#description +14162022001
Router(config-ephone-dn)#label hq-ph1-2001
Router(config-ephone-dn)#ephone-dn 2
Router(config-ephone-dn)#description +14162022002
Router(config-ephone-dn)#description =1412022003
Router(config)#Telephony-service
Router(config-telephony)#Time-format 24
Router(config-telephony)#Date-format mm/dd/yyyy
Router(config-telephony)#Create cnf-files
VERIFICATION:
Router#showephone
CHAPTER 3: PHONE CUSTOMIZATION

OBJECTIVE: CUSTOMIZED BACKGROUND IMAGEFOR IP PHONE
TASK 2: IP PHONE CUSTOMIZATION – CHANGING BACKGROUND IMAGE
CONFIGURATION:
MAKE SURE ALL TORRONTO (HQ) IP PHONES CAN CHANGE THEIR BACKGROUND IMAGE
(NOTE: RUN THE TFTP SERVER IN YOUR PC IN ORDER TO UPLOAD THE FILES TO THE CME FLASH)
THIS DOCUMENT ASSUMES THAT THE SIZE & WIDTH IS SET PROPERLY AS PER GIVEN IN WEBSITE (IN
THIS CASE THE FILES ARE MAIN.PNG [BACKGROUND IMAGE] & THUMB.PNG [THUMBNAIL IMAGE])
DOWNLOAD THE List.xml FILE FROM WWW.CISCO.COM& MODIFY THE FILE AS FOLLOWS:
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/320x212x16/thumb.png"
URL="TFTP:Desktops/320x212x16/main.png"/>
</CiscoIPPhoneImageList>
SAVE IT AS List.xml
DOWNLOAD ALL THE THREE FILES FROM TFTP SERVER TO ROUTER’S FLASH USING THE FOLLOWING
COMMAND.
Router#Copytftp flash
(IT ASKS FOR TFTP IP ADDRESS) : 172.23.103.55
(ITASKS FOR THE SOURECE FILE NAME)List.xml
(IT ASKS FOR THE DESTINATION FILE NAME) List.xml
FOLLOW THE SAME PROCESS FOR OTHER TWO FILES
VERIFY THAT ALL FILES ARE COPIED TO THE ROUTER’S FLASH
Router#Show flash
-#- --length-- -----date/time------ path
3 147 Dec 09 2011 14:10:06 List.xml
4 26332 Mar 10 2001 16:49:40 main.png
5 6729 Mar 10 2001 16:49:40 thumb.png
6 496521 Apr 17 2011 17:29:50 music-on-hold.au
7 58246016 May 21 2009 16:20:38 C280022.BIN
NOW PUT THE FILES IN TFTP SERVER WITH THE PROPER PATH
Router(config)#Config t
Router(config)#Tftp-server flash:List.xml alias
Desktops/320x212x16/List.xml
Router(config)#Tftp-server flash:main.png alias
Desktops/320x212x16/main.png
Router(config)#Tftp-server flash:thumb.png alias
Desktops/320x212x16/thumb.png
VERIFICATION
SETTINGS >> USER PREFERENCES >> BACKGROUND IMAGES >> (SELECT THE PROPER IMAGE) >> SAVE
FOR FURTHER VERIFICATION
Router#debugtftp events

OBJECTIVE: SPEED DIALS FOR IP-PHONE
TASK 3: SPEED DIAL FEATURE
MAKE SURE MANAGER (HQ-P1-2001) HAS THE CAPABILITY TO GET CONNECTED WITH ASSISTANT PHONE
(HQ-P2-2002) BY PRESSING A BUTTON (SPEED DIAL)
CONFIGURATION:
Router(config)#Ephone 1
Router(config-ephone)#Speed-dial 2 2002 label SDIAL-2002
Router(config-ephone)#Restart
VERIFICATION:
PRESS THE SPEED DIAL BUTTON ON 2001.
TASK 4: BUSY LAMP FEED (BLF) SPEED DIAL
OBJECTIVE: MAKE SURE HQ-P1 CAN HAVE A 5TH BUTTON WHICH WILL GIVE HIM THE STATUS
OF HQ-PH2-2002.WHEN THIS BUTTON IS PRESSED IT SHOULD SPEED DIAL 2002 DN.
CONFIGURATION:
Router(config-ephone)#button 5m2
OR
Router(config-ephone)#blf-speed-dial 4 2002 label MONITOR-2002
ADD WATCH AT 2002 dn.
OR
Router(config-ephone)#button 6w2
VERIFICATION:
PRESS THE SPEAKER PHONE BUTTON ON PHONE 2 AND OBSERVE THE STATUS OF SPEED DIAL BUTTON
ON PHONE 1. PRESS THE SPEED DIAL BUTTON ON 2001.

OBJECTIVE : CREATE A SHARED LINE DN 2022 AND ASSIGN IT TO
SECOND BUTTON OF PH1, PH2, PH3.
TASK: SHARED LINE
CONFIGURATION
Router(config )#Ephone-dn 22
Router(config-ephone-dn)#Number 2022
Router(config )#Ephone 1
Router(config-ephone)#Button 2:22
Router(config )#Ephone 2
VERIFICATION
Router#Showephone
EXERCISE: PLACE A CALL TO THE DN 2022. ALL THE PHONES HAVE TO RING SIMULTANEOUSLY.
OBJECTIVE: DEVICE LINE CUSTOMIZATION -MAX LINE
INCOMING & OUTGOING CALLS
LIMITING NO OF INBOUND CALLS AS WELL AS OUTBOUND CALLS TO A PHONE.
CREATE AOCTO LINEDN 4003 WHICH SHOULD BE SHARED WITH 2001 & 2002 AND ASSIGN IT TO THE
SECOND BUTTON.THE NO OF INCOMING CALLS TO THIS NO (4003) SHOULD NOT BE MORE THAN 6.
TASK : DEVICE LINE CUSTOMIZATION
CONFIGURATION
Router(config)#Ephone-dn 20 octo-line
Router(config-ephone-dn)#Huntstop channel 6
EXERCISE: MAKE SURE PHONE 1: 2001 CAN RECEIVE ONLY 2 INCOMING CALLS AND PHONE 2:
2002 CAN RECEIVE 3 INCOMING CALLS ON THIS SHARED LINE.
Router(config-ephone)#Busy-trigger-per-button 2
CHAPTER 4: LINE CUSTOMIZATION

Router(config-ephone)#Busy-trigger-per-button 3
NOTE: DEVICE LINE CUSTOMIZATION CAN BE IMPLEMENTED ON ANY TYPE OF LINE. IT IS NOT
THAT IT IS A SHARED LINE.

OBJECTIVE: IMPLEMENT DIRECTORY SERVICES FOR THE SITE.
TASK 1: CONFIGURE VOICE NETWORK DIRECTORY
CONFIGURATION:
Router(config)#Ip http server
Router(config)#Ephone-dn 1
Router(config-ephone-dn)#Name HQ-PH1
VERIFICATION
Router#Show telephony-service
Directory button >> Local Directory >> Submit
OBJECTIVE:IMPLEMENTPRIVACY BUTTON FOR THE SHARED LINE
SO THAT OTHER USERS ON SHARED LINE WILL NOT ABLE TO SEE
THE CALL INFORMATION ON THEIR PHONE.
TASK2: SOFTKEYS BUTTON | PRIVACY BUTTON
CONFIGURATION:
Router(config)#Ephone-template 2
Router(config-ephone-template)#Softkeys idle Redial
NewCallCfwAll pickup gpickup
Router(config-ephone)#Description 240404002
TASK3: IMPLEMENT A PRIVACY BUTTON ON ALL PHONES
CONFIGURATION
Router(config-ephone)#Privacy-button
Router(config-ephone)#Privacy-button
VERIFICATION
MAKE A CALL FROM PSTN TO THE SHARED LINE NUMBER PICKUP THE CALL ON
ANY OF THE SITE PHONE AND OBSERVE THE STATUS OF CALL AT OTHER PHONE
WHILE PRIVACY BUTTON IS ON AND OFF.
CHAPTER 5: TELEPHONY SERVICE

OBJECTIVE: IMPLEMENT DO NOT DISTURB (DND) TO ENABLE/
DISABLE RINGS FOR INCOMING CALLS
TASK4: DND
HQ PH1 SHOULD HAVE DND FEATURE. WHEN IT IS PRESSED WHILE RINGING OR IN IDLE STATE, THE
AUDIBLE RING SHOULD SUPPRESS.
CONFIGURATION
Router(config-ephone-template)#Softkeys idle DND newcall redial
pickup cfwdallconflst
Router(config-ephone-template)#Softkeys ringing answer dndhlog
Router(config-ephone)#Ephone-template 1
VERIFCATION
PLACE A CALL TO 2001. WHILE THE PHONE 2001 IS RINGING PRESS DND SOFTKEY
ON IT.
EXERCISE: HQ PH1 SHOULD BE ABLE TO FORWARD THE RINGING CALL TO 4002 WHEN HE
PRESSES DND SOFTKEY.
CONFIGURATION
Router(config-ephone-dn)#Call-forward noan 4002 timeout 20
Router(config-ephone-dn)#Call-forward busy 4002

1. T1
2. CCS
3. LINE CODE
4. FRAMING
5. 911
6. NUM EXPENSION
7. DIALPLAN-PATTERN
OBJECTIVE 1: BRINGING UP THE PSTN
CONFIGURE PSTN PHONE ON PORT F1/0/23 PUT IT IN VLAN 20X. BRING UP THE T1 LINK ON
ROUTER, USE PROPER LINECODE AND FRAMING TYPES
TASK 1: REGISTERING PSTN PHONE ON PORT F1/0/23
CONFIGURATION:
switch>enable
switch#conf t
switch(config)#vlan 20x
switch(config)#name pstn-vlan
switch(config)#interface f1/0/23
switch(config-if)#switchport host
switch(config-if)#switchport voice vlan 20x
switch(config-if)#no shutdown
switch(config)#interface f1/0/24
switch(config-if)#switchport trunk encapsulation dot1q
switch(config-if)#switchport mode trunk
switch(config-if)#switchport trunk allowed vlan 20x
switch(config-if)#no shutdown
switch#copy run start
TASK 2: BRING UP THE ISDN PRI ON ROUTER 1
CONFIGURATION:
Router#conf t
Router(config)#card type t1 0 0
Router(config)#network-clock-participate wic 0
Router(config)#network-clock-select 1 t1 0/0/0
Router(config)#isdn switch-type primary-ni
Router(config)#controller t1 0/0/0
Router(config-controller)#line-code b8zs
Router(config-controller)#framing esf
Router(config-controller)#pri-group timeslots 1-4
Router(config)#interface s0/0/0:23
Router(config-if)#isdn outgoing display-ie
Router(config-f)#exit
VERIFICATION:
Router#show run interface s0/0/0:23
Router#show isdn status
Router#show controllers t1
CHAPTER 6: GOING OFF NET

TROUBLESHOOTING T1 ISDN PRI
Router#clearcounter t1
Router#clear interface serial 0/0/0:23 // the “d-channel” //
Router#show isdn status
Global ISDN Switchtype = primary-5ess
ISDN Serial0:23 interface
dsl 0, interface ISDN Switchtype = primary-5ess
Layer 1 Status:
ACTIVE
Layer 2 Status:
TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
Layer 3 Status:
5 Active Layer 3 Call(s)
Activated dsl 0 CCBs = 5
CCB:callid=7D5, sapi=0, ces=0, B-chan=9, calltype=DATA
CCB:callid=7D6, sapi=0, ces=0, B-chan=10, calltype=DATA
CCB:callid=7DA, sapi=0, ces=0, B-chan=11, calltype=DATA
CCB:callid=7DE, sapi=0, ces=0, B-chan=1, calltype=DATA
CCB:callid=7DF, sapi=0, ces=0, B-chan=2, calltype=DATA
The Free Channel Mask: 0x807FF8FC
ISDN Serial1:23 interface
dsl 1, interface ISDN Switchtype = primary-5ess
Layer 1 Status:
ACTIVE
Layer 2 Status:
TEI = 0, Ces = 1, SAPI = 0, State = TEI_ASSIGNED
Layer 3 Status:
0 Active Layer 3 Call(s)
Activated dsl 1 CCBs = 0
The Free Channel Mask: 0x807FFFFF
Total Allocated ISDN CCBs = 5
If the show isdn status command output indicates that Layer 1 is
DEACTIVATED, there is a problem with the physical connectivity
of the T1 line. If the line is administratively down, use the no
shutdown command to restart the interface.
Router#debug isdn q921
Mar 20 10:06:07.882: %ISDN-6-LAYER2DOWN: Layer 2 for Interface Se0:23,
TEI 0 changed to down
Mar 20 10:06:09.882: %LINK-3-UPDOWN: Interface Serial0:23,
changed state to down
Mar 20 10:06:21.274: %DSX1-6-CLOCK_CHANGE:
Controller 0 clock is now selected as clock source
Mar 20 10:06:21.702: %ISDN-6-LAYER2UP: Layer 2 for Interface Se0:23,
TEI 0 changed to up
Mar 20 10:06:22.494: %CONTROLLER-5-UPDOWN: Controller T1 0,
changed state to up
Mar 20 10:06:24.494: %LINK-3-UPDOWN: Interface Serial0:23,
changed state to up

If the link is synchronized, we will get the following keeplive messages
*Apr 12 05:19:56.183: ISDN Se0:23: RX <- RRpsapi=0 tei=0 nr=18
*Apr 12 05:19:56.183: ISDN Se0:23: TX ->RRfsapi=0 tei=0 nr=18
// RRp&RRf represents Receiver Ready //
If the show ip interface brief shows interface status administratively down then do the
following
Router(config)#controller t1 0/0/0
Router(config)#shutdown
Router(config)#no shutdown
OBJECTIVE 2: CHECKING OUTGOING AND INCOMING CALLS
CONFIGURE AND MAKE A 911 CALL. CHECK INBOUND CALLING, CALL FROM PSTN TO 2001
TASK 1: CONFIGURE 911 CALLS
CONFIGURATION:
Router(config)#dial-peer voice 911 pots
Router(config-dialpeer)#destination-pattern 911
Router(config-dialpeer)#no digit-strip
Router(config-dialpeer)#port 0/0/0:23
Router(config-dialpeer)#exit
VERIFICATION:
TASK 2: CONFIGURE THE GATEWAY FOR INBOUND CALLS USING NUMBER EXPANSION
CONFIGURATION:
Router(config-dialpeer)#incoming called-number .
Router(config-dialpeer)#direct-inward-dial
Router(config)#num-exp 4162022… 2…
TASK 3: CONFIGURE THE GATEWAY FOR INBOUND CALLS USING DIALPLAN PATTERN
Router(config-telephony)#dialplan pattern 1 4162022… extension-
length 4
VERIFICATION FOR TASK 3 AND TASK4:
Router#debug voice dialpeer all

1. EMERGENCY CALLS
2. LOCAL CALLS
3. LONG DISTANCE CALLS
4. INTERNATIONAL CALLS
OBJECTIVE 1: LOCAL, LONG DISTANCE AND INTERNATIONAL
CONFIGURE LOCAL, LONG DISTANCE AND INTERNATIONAL CALLS.
USE THE FOLLOWING PARAMETERS:
LOCAL: FIRST DIGIT SHOULD BE BETWEEN 2-9, 7 DIGIT DAILING
LONG DISTANCE : 1 IS THE ACCESS CODE, CONFIGURE 11 DIGIT DAILING
INTERNATIONAL CALLS: 011 IS THE ACCESS CODE
USE 9 AS AN ACCESS CODE FOR ALL THE ABOVE CALLS
TASK 1: CONFIGURE LOCAL CALLS
CONFIGURATION:
Router(config-dialpeer)#destination-pattern 9[2-9]……
Router(config-dialpeer)#port 0/0/0:23
TASK 2: CONFIGURE LONG DISTANCE CALLS
CONFIGURATION:
Router(coinfig)#dial-peer voice 11 pots
Router(coinfig-dialpeer)#destination-pattern 91[2-9]..[2-9]……
// „1‟ is the access code for dialling long distance //
Router(coinfig-dialpeer)#port 0/0/0:23
Router(coinfig-dialpeer)#prefix 1
Router(coinfig-dialpeer)#exit
TASK 3: CONFIGURE INTERNATIONAL CALLS
CONFIGURATION:
Router(coinfig)#dial-peer voice 9011 pots
Router(coinfig-dialpeer)#destination-pattern 9011T
Router(coinfig-dialpeer)#prefix 011
Router(coinfig-dialpeer)#exit
VERIFICATION:
Router#debug voice dialpeer all
NOTE:USE EITHER
NUMBER EXPANSION OR
DIALPLAN PATTERN.
DON’T USE BOTH OF
THEM TOGETHER
CHAPTER 7: BASIC CALL ROUTING

TECHNOLOGIES COVERED:
1. CALL FORWARD
2. INTERCOM
3. CALL TRANSFER
OBJECTIVE: CALL FORWARD
TASK 2: CALL FORWARDING FEATURE
ANY INCOMING CALL FOR LINE 2002 SHOULD BE DIVERTED TO VOICE-MAIL IF IT IS NOT ANSWERED IN
20 SECONDS OR IF THE LINE IS BUSY
CONFIGURATION
Router(config)#Ephone-dn 1 dual-line
Router(config-ephone-dn)#Huntstop channel
OBJECTIVE: INTERCOM WITH DIFFRENT MODE
TASK3: INTERCOM FEATURE
IMPLEMENT INTERCOM FEATURE BETWEEN MANAGER (HQ-P1) AND THE ASSISTANT (HQ-P2). GIVE THE
LABEL INTERCOM-P1/INTERCOM-P2 TO 2001 AND 2002 RESPECTIVELY. THESE INTERCOM NUMBERS r
CONFIGURATION
Router(config-ephone-dn)#number a100
Router(config-ephone-dn)#intercom b100 label assistant
Router(config-ephone-dn)#number b100
Router(config-ephone-dn)#intercom a100 label manager
VERIFICATION
PRESS INTERCOM BUTTON OF HQP1. THIS SHOULD IMMEDIATELY SPEED DIAL HQP2 & VICE-
VERSA
EXERCISE: WHEN HQP1 INTERCOM HQP2, IF HQP2 IS ON AN ACTIVE CALL,
INTERCOM HAS TO GET CONNECTED BY PUTTING THE ACTIVE CALL ON HOLD.
CHAPTER 8: CME FEATURES

WHEN HQP2 INTERCOM HQP1, IF HQP1 IS ON AN ACTICE CALL, INTERCOM SHOULD NOT GET
CONNECTED ON THE OTHER HAND IT HAS TO RING 2001.
CONFIGURATION
Router(config-ephone-dn)#intercom a100 barge-in label manager
Router(config-ephone)#ephone-dn 1
Router(config-ephone-dn)#call-waiting ring
OBJECTIVE: CALL TRANSFER BLIND-TRANFER
TASK : CALL TRANSFER FEATURE
CONFIGURATION
Router(config-telephony)#transfer-system full-consult
Router(config-telephony)#transfer-pattern .T
Router(config-ephone-dn)#Transfer-mode blind
VERIFICATION
Router#Show telephony-service
Call from 2002 to 2001 & Try to transfer the call from 2001 to 2003.
OBJECTIVE: CALL TRANSFER CONSULT-TRANFER
TASK : CALL TRANSFER FEATURE
CONFIGURATION
Router(config-telephony)#transfer-system full-consult
Router(config-telephony)#transfer-pattern .T
VERIFICATION
Router#show telephony-service
Call from 2002 to 2001 & Try to transfer the call from 2001 to 2003.

OBJECTIVE: VOICE HUNT GROUP HUNTING USING „VOICE-HUNT‟
FEATURE
TASK1: MAKE SURE WHEN YOU GET A CALL TO 4200 IT HAS TO RING
2001,2002,2003 PARALLELY.
CONFIGURATION
Router(config)#voice hunt-group 1 parallel
Router(config-voice-hunt-group)#pilot 4200
Router(config-voice-hunt-group)#list 2001,2002,2003
VERIFICATION
MAKE A CALL TO 4200 ALL THE THREE PHONES HAVE TO RING SIMULTANEOUSLY.
EXERCISE: TRY OTHER FEATURES OF VOICE-HUNT AND OBSERVE THEIR BEHAVIOR
1.LONGEST-IDLE 2. PEER 3. SEQUENTIAL
OBJECTIVE: EPHONE HUNT GROUP-CONFIGURING SEQUENTIAL
HUNTING USING CALL-FORWARD
TASK2: WHEN YOU GET A CALL TO 2001, IF IT IS BUSY OR NOANSWER FOR 6
SECONDS IT SHOULD RING 2002 AUTOMATICALLY.
CONFIGURATION
Router(config-telephony)#timeout ringing 10do shru
Router(config-ephone-dn)#call-forward busy 2002
Router(config-ephone-dn)#call-forward noan 2002 timeout 6
TASK3: CONFIGURING SEQUENTIAL HUNTING USING „NO HUNTSTOP‟ &
„PREFERNCE‟ COMMAND.
CONFIGURTION
Router(config-ephone-dn)#no huntstop
Router(config-ephone-dn)#preference 1
CHAPTER 9: PRODUCTIVITY FEATURES

VERIFICATION
MAKE A CALL TO 4200 AND PICK IT UP IN 2001-PHONE.
MAKE ANOTHER CALL THIS SHOULD RING HQ-PH2
MAKE ONE MORE CALL. THIS TIME IT HAS TO RING HQ-PH3
TASK4: CONFIGURING SEQUENTIAL HUNTING ON DUAL-LINE DNS USING
„HUNTSTOP CHANNEL‟, „NO HUNTSTOP‟ & PREFERENCE‟ COMMAND.
CONFIGURTION
Router(config)#ephone-dn 15 dual-line
Router(config-ephone-dn)#huntstop channel
VERIFICATION
MAKE A CALL TO 4200 AND PICK IT UP IN 2001-PHONE.
MAKE ANOTHER CALL THIS SHOULD RING ING HQ-PH2
MAKE ONE MORE CALL. THIS TIME IT HAS RING HQ-PH3

TASK5: HUNTING USING „EPHONE-HUNT‟ FEATURE
MAKE SURE WHEN YOU CALL 4200 IT HAS RING 2001,2002,2003 DNS IN SEQUENTIAL MANNER.
IF 2001 DID NOT ANSWER THE CALL FOR 6 SECONDS IT HAS TO RING 2002 & SO ON.
CONFIGURTION
Router(config)#ephone-hunt 1 sequential
Router(config-ephone-hunt)#pilot 4200
Router(config-ephone-hunt)#list 2001, 2002, 2003
Router(config-ephone-hunt)#timeout 6,6,6
VERIFICATION:
MAKE A CALL TO 4200 PH1-2001 HAS TO RING. IF DID NOT ANSWER FOR 6 SECONDS CALL WILL
BE ROUTED TO 2002 & SO ON.
EXERCISE: TRY THE OTHER OPTIONS OF EPHONE-HUNT FEAUTRE LISTED BELOW.
1. LONGEST-IDLE2. PEER

OBJECTIVE: NIGHT SERVICES
TASK 1: IMPLEMENT NIGHT SERVICE FEATURE FOR CURRENT SITE
MAKE SURE IF YOU RECEIVE A CALL ON HQ-PH1 (2001) ON WORKING DAYS BETWEEN 06:00 PM
AND 09:00 AM, IT HAS TO ALERT THE RECEPTIONIST NO (2003) FOR EVERY 5 SECONDS. AND
ALSO USER SHOULD BE ABLE TO LOGOUT OF NIGHT-SERVICE BY DIALING *1234.
CONFIGURATION
Router(config-telephony)#time-format 24
Router(config-telephony)#timeout night-service 5
Router(config-telephony)#night-service code *1234
Router(config-telephony)#night-service day mon 18:00 09:00
Router(config-telephony)#night-service day tue 18:00 09:00
Router(config-telephony)#night-service day wed 18:00 09:00
Router(config-telephony)#night-service day thu 18:00 09:00
Router(config-telephony)#night-service day fri 18:00 09:00
Router(config-ephone-dn)#night service bell
Router(config-ephone)#night service bell
VARIFICATION:
CHANGE THE DATE AND TIME IN ROUTER AND OBSERVE THE CHANGESOCCUR DURING NIGHT
SERVICES AND IN NORMAL MODE.
OBJECTIVE: AFTER-HOURS SETUP
TASK 2: AFTER HOURS FEATURE
BLOCK THE PATTERN 9011 ON NON-WORKING DAYS BUT BYPASS THE TOLL BAR FOR A LOGGIN-IN USER
FOR 15 MINUTES.
MAKE SURE HQ-PH2 IS EXEMPT FROM THE AFTER HOURS CALL BLOCKING.
CONFIGURATION
Router(config-telephony)#After-hours day sat 00:00 00:00
Router(config-telephony)#After-hours day sun 00:00 00:00
Router(config-telephony)#After-hours block pattern 1 9011
Router(config-telephony)#Login timeout 15
Router(config-ephone-dn)#After-hours exempt
VERIFICATION:
CHANGE THE DATE AND TIME IN ROUTER AND OBSERVE THE CHANGES OCCUR DURING NIGHT
SERVICES AND IN NORMAL MODE.
CHAPTER 10: SPECIAL FEATURES

CCNA VOICE CME WORKBOOK : INTERMEDIATE SECTION
LAB 2
1 PRESENCE IN CME
1.1 PRESENCE - MONITOR MODE
1.2 PRESENCE - WATCHER MODE
1.3 PRESENCE - LINE STATUS IN LOCAL DIRECTORY
LAB 3
17 AD-HOC CONF
18 ADVANCED AD-HOC CONF
32 MEDIA RESOURCES - CONFERENCE
34 MEDIA RESOURCES - MoH
35 MEDIA RESOURCES - MANAGING CALL- BARGE
37 MEDIA RESOURCES - CALL PARK
62 FEATURE ACCESS CODES
Lab 4
25 CALL ROUTNG FOUR DIGIT DIALING
26 CALL ROUTING TEHO
27 CALL ROUTING BACKUP WITH GATEWAY
36 MEDIA RESOURCES - MEET ME CONFERENCE
61 SINGLE NUMBER REACH
Lab 5
31 CODEC SELECTION
33 MEDIA RESOURCES - TRANSCODER
41 CME-CUE - ENABLING THE CUE MODULE
42 CME-CUE - ENABLING THE AIM/NM INITIALIZATION AND LICENSING
43 CME-CUE - INTERGRATION WITH CME
44 CME-CUE - PHONE VOICE MAIL OPTIONS

CHAPTER 11 : PRESENCE IN CME
LAB 2
1 PRESENCE IN CME
1.1 PRESENCE - MONITOR MODE
1.2 PRESENCE - WATCHER MODE
1.3 PRESENCE - LINE STATUS IN LOCAL DIRECTORY
TASK 9: CME PRESENCE
MAKE SURE HQ-P1 CAN HAVE A 5TH
BUTTON WHICH WILL GIVE HIM THE STATUS OF HQ-PH2-2002.
WHEN THIS BUTTON IS PRESSED IT SHOULD SPEED DIAL 2002 DN.
Router(config-ephone)#button 5m2
OR
Router(config-ephone)#blf-speed-dial 4 2002 label MONITOR-2002
OR
Router(config-ephone)#button 5w2
MAKE SURE ALL PHONES CAN SEE THE STATUS OF OTHER PHONES IN ITS CALL-LISTS (EX: MISSED CALLS,
RECEIVED CALLS ETC)
Router#Config t
Router(config)#Presence
Router(config-presence)#Presence call-list
Router(config-presence)#Exit
Router(config-ephone-dn)#Allow watch
Router(config-ephone-dn)#Allow watch
Router(config-telephony)#Telephony-service
Router(config-telephony)#Create cnf-files
Router(config-telephony)#Restart all
VERIFICATION

Router#Show presence global
Presence Global Configuration Information:
=============================================
Presence feature enable : TRUE
Presence allow external watchers : FALSE
Presence max subscription allowed : 100
Presence number of subscriptions : 0
Presence allow external subscribe : FALSE
Presence call list enable : TRUE
Presence server IP address : 0.0.0.0
Presence sccp blfsd retry interval : 60
Presence sccp blfsd retry limit : 10
Presence router mode : CME mode
LAB 3
CHAPTER 12: MEDIA RESOURCES – CONFERENCED AND FEATURE ACCESSS
CODE

17 AD-HOC CONF
18 ADVANCED AD-HOC CONF MEET ME
32 MEDIA RESOURCES - CONFERENCE
34 MEDIA RESOURCES - MoH
35 MEDIA RESOURCES - MANAGING CALL- BARGE
37 MEDIA RESOURCES - CALL PARK
62 FEATURE ACCESS CODES
TASK 20: CONFERENCE – AD HOC
CONFIGURE THE AD-HOC CONFERENCE IN HQ-CME
CONFIGURATION
Router(config)#Sccp local loopback 0
Router(config)#Sccp ccm 172.2x.11x.254 identifier 1 priority 1
version 6
Router(config)#Voice-card 0
Router(config-voice-card)#Dsp services dspfarm
Router(config-voice-card)#exit
Router(config)#Dspfarm profile 1 conference
Router(config-dspfarm-profile)#Codec g729r8
Router(config-dspfarm-profile)#Maximum sessions 1
Router(config-dspfarm-profile)#Associate application sccp
Router(config-dspfarm-profile)#No shutdown
Router(config-dspfarm-profile)#Exit
Router(config)#Sccp ccm group 1
Router(config-sccp-ccm)#Associate ccm 1 priority 1
Router(config-sccp-ccm)#Associate profile 1 register CNFRNCE
Router(config-sccp-ccm)#Exit
Router(config)#Sccp
Router(config-telephony)#Sdspfarm units 1
Router(config-telephony)#Sdspfarm tag 1 CNFRNCE
Router(config-telephony)#Conference hardware
Router(config-telephony)#Exit
Router(config-ephone-dn)#Number A123

Router(config-ephone-dn)#Conference ad-hoc
Router(config-ephone-dn)#Exit
VERIFICATION
Router#Show sccp
Router#Show dspfarm profile all
PLACE CALL TO 2002 FROM 2001. ANSWER THE CALL IN 2002. PRESS MORE SOFTKEY IN 2002 AND PRESS
“CONFRN” AND DIAL 2003. 2003 SHOULD RING NOW, ANSER THE CALL. NOW PRESS “CONFRN” SOFTKEY
AGAIN IN 2002 TO COMPLET THE CONFRENCE.
Router#Show sccp connections
CBARGE
(NOTE: THIS TASK ASSUMES THAT HARDWARE CONFERENCE BRIDGE IS REGISTERED TO CME. IF NOT
CONSIDER THE AD-HOC CONFERENCE SECTION TO REGISTER THE HARDWARE CONFERENCE BRIDGE)
PREREQUISITES: CONFIGURE A DN #2101(OCTO-LINE) AS A SHARED LINE. AND ASSIGN IT TO SECOND
BUTTON OF 2001 AND 2002.
CONFIGURATION
Router(config-ephone-template)#Privacy-button
Router(config-ephone-template)#Softkeys remote-in-use cbarge
newcall
VERIFICATION
PLACE A CALL FROM 2003 TO 2101. THIS SHOULD RING ON BOTH THE PHONES 2001, 2002. ANSWER
THE CALL ON 2001. MAKE SURE PRIVACY IS OFF. PRESS THE SHARED LINE DN BUTTON OF 2002 AND
PRESS THE SOFTKEY “CBARGE”. THIS SHOUD CREATE CONFERENCE AMONG 2001, 2002, 2003.
Router(config)#Show sccp connections
MEDIA RESOURCES - MUSIC ON HOLD
I). MUSIC ON HOLD

CONFIGURE MUSIC ON HOLD FOR THE HQ USERS. USE THE FILE FROM THE ROUTER’S FLASH.
Router(config-telephony)#Moh music-oh-hold.au
Router(config-telephony)#Multicast moh 239.1.1.1 port 16384
route 172.2x.11x.254
VERIFICATION
PLACE A CALL TO 2002 FROM 2001. ANSWER THE CALL IN 2002. PRESS HOLD SOFTKEY IN ANY PHONE.
TASK 5: CALL PARK FEATURE
CONFIGURATION
CREATE ONE PARK SLOT WITH THE NO 2222 & IT SHOULD BE AVAILABLE ONLY FOR HQPH1
CREATE ANOTHER PARK SLOT WITH THE NO 2220 FOR ALL OTHER USERS
Router(config)#EPHONE-DN 20
Router(config-ephone-dn)#NUMBER 2222
Router(config-ephone-dn)#PARK-SLOT RESERVED-FOR 2001
Router(config-ephone-dn)#NUMBER 2222
Router(config-ephone-dn)#PARK-SLOT
MAKE SURE IF 2001 PARK ANY CALL IT WILL ALERT HIM EVERY 10 SECONDS & THIS SHOULD BE FOR
THREE TIMES.
Router(config-ephone-dn)#PARK-SLOT RESERVED-FOR 2001 TIMEOUT 10
LIMIT 3
TRY THE FOLLOWING FEATURES
NOTIFY
RECALL
ONLY
VERIFICATION
Router#show ephone-dn park
Router#show run | sec ephone

LAB 4:
CALL ROUTING
MEET ME
TEHO CALLS
TASK 1: CONFIGURE THE TWO H323 GATEWAYS (HQ & SITEB) FOR TEHO IMPLEMENTATION
(THIS TASK ASSUMES THAT THE WAN CONNECTIVITY BETWEEN SITES IS UP. PSTN CONNECTIVITY
SHOULD BE UP IN BOTH SITES)
MAKE SURE IF IF HQ-PHONES DIAL SITE B AREA CODE (604) IT HAS TO GO THROUGH SITEB GATEWAY.
CONFIGURATION
ROUTER 1 CONFIGURATION
Conf t
Router(config)#Dial-peer voice 604 voip
Router(config-dialpeer)#Destination-pattern 91604[2-9]......
Router(config-dialpeer)#Session target ipv4:172.29.129.2
ROUTER 2 CONFIGURATION
Router(config-dialpeer)#Dial-peer voice 604 pots
Router(config-dialpeer)#Destination-pattern 91604[2-9+……

Router(config-dialpeer)#Port 0/0/0:23
VERIFICATION
DIAL 916044579999 FROM HQ PHONE 1. THIS CALL HAS TO BE ROUTED THROUGH SITEB GATEWAY AS
THE LOCAL CALL.
Router#Debug isdn q931
EXERCISE: IF THE SITEB GATEWAY IS DOWN THE ABOVE CALL HAS TO BE ROUTED THROUGH HQ
GATEWAY.
ROUTER 1
Router(config)#Dial-peer voice 91604 pots
Router(config-dialpeer)#Preference 1
Router(config-dialpeer)#Destination-pattern 91604[2-9+……
Router(config-dialpeer)#Port 0/0/0:23
Router(config-dialpeer)#Prefix 1604
Router(config-dialpeer)#Exit
VERIFICATION
Router#Debug isdn q931
Router#Show isdn status
MEET-ME CONFERENCE
MAKE SURE HQ-PH1 CAN INITIATE MEET ME CONFERENCE AND OTHER USERS CAN ACCESS
CONFERENCE BY DIALING 2222 NO.
(NOTE: THIS TASK ASSUMES THAT CONFERENCE BRIDGE IS REGISTERED. IF NOT FOLLOW AD-HOC
CONFERENCE SECTION)
Router(config-ephone-dn)#Conference meet-me
Router(config-ephone-template)#Softkeys seized Meetme redial
endcall cfwdall pickup gpickup callback

VERIFICATION
SEIZE THE LINE IN 2001 (OFF-HOOK), MEET-ME SOFTKEY WILL APPEAR IN THE SCREEN. PRESS IT AND
DIAL 2222 TO INITIATE CONFERENCE. GO TO 2002 AND DIAL 2222 DIRECTLY. BOTH USERS SHOULD BE IN
CONFERENCE.
Router#Show sccp connections
LAB 5:
TRANSCODE AND CODECS
II). TRANSCODER
NOTE: THIS TASK ASSUMES PHONES ARE CONFIGURED TO CME IN BOTH THE SITES (HQ & SITEB).
REGISTER THE PHONES IN HQ TO ROUTER-1(CME) AND PHONES IN SITEB TO ROUTER-2(CME).THERE
SHOULD BE PROPER DIAL PEERS SO THAT 4 DIGIT DIALING WORKS BETWEEN THE SITES.
MAKE SURE WHEN 3001 CALLS 2001, IF 2001 PRESSES “HOLD” SOFTKEY AFTER ANSWERING THE CALL,
3001 HAS TO RECEIVE MUSIC FROM ROUTER-1(CME) FLASH.
CONFIGURATION
Router(config)#Sccp local loppback 0
Router(config)#Sccp ccm 172.2x.11x.254 identifier 1 priority 1
version 6
Router(config)#Dspfarm profile 2 transcode
Router(config-dspfarm-profile)#Codec g729r8
Router(config-dspfarm-profile)#Maximum sessions 2
Router(config-dspfarm-profile)#Associate application sccp
Router(config-dspfarm-profile)#No shut
Router(config-sccp-ccm)#Sccp ccm group 1
Router(config-sccp-ccm)#Associate ccm 1 priority 1
Router(config-sccp-ccm)#Associate profile 2 register TRANCODE
Router(config-sccp-ccm)#Bind interface l0
Router(config-sccp-ccm)#Exit
Router(config)#Sccp
Router(config-telephony)#Sdspfarm units 2
Router(config-telephony)#Sdspfarm tag 2 TRANSCODE
Router(config-telephony)#Sdspfarm transcode sessions 20

CODECS
MAKE SURE THE ABOVE TASK WORKS WITHOUT USING TRANSCODER.
CONFIGURATION
SET THE CODEC TO G711ULAW IN THE VOIP DIAL PEERS OF ROUTER-1 AND ROUTER-2.
Router(config-dialpeer)#Codec g711ulaw
VOICEMAIL – CISCO UNITY EXPRESS
MAKE SURE SITEC – PHONES CAN HAVE A SUBSCRIBER ACCOUNT OF VOICEMAIL IN CISCO UNITY
EXPRESS. USE THE CUE MODULE IN THE ROUTER 3 FOR THIS PURPOSE.
(NOTE : USE VOICEMAIL PILOT NUMBER 4220. MAKE SURE TO SET THE CUE MODULE TO THE FACTORY
DEFAULT SETTINGS)
SERVICE-ENGINE’S IP ADDRESS : 172.2X.13X.254 (VOICE VLAN SUBINTERFACE IP)
SERVICE-MODULE’S IP ADDRESS : 172.2X.13X.240 /24
PIN : 1234
MWI ON DN : 7221
MWI OFF DN : 7222
CONFIGURATION
Router(config)#Interface service-engine 1/0
Router(config-if)#Ip unnumbered loopback 0
Router(config-if)#Service-module ip address 172.2X.13X.240 255.255.255.0
Router(config-if)#Service-module ip default-gateway 172.2X.13X.254
Router(config-if)#No shutdown

Router(config-if)#Exit
Router(config-telephony)#Voicemail 4220
Router(config)#Dial-peer voice 4220 voip
Router(config-dialpeer)#Destination-pattern 4220
Router(config-dialpeer)#Session target ipv4:172.2X.13X.240
Router(config-dialpeer)#Session protocol sipv2
Router(config-dialpeer)#Codec g711ulaw
Router(config-dialpeer)#Incoming called-number 722*12+…
Router(config-dialpeer)#No vad
Router(config-dialpeer)#Dtmf-relay sip-notify
Router(config-dialpeer)#Exit
Router(config-ephone-dn)#Number 7221….
Router(config-ephone-dn)#Mwi on
Router(config-ephone-dn)#Number 7222….
Router(config-ephone-dn)#Mwi off
Router#Service-engine service-module 1/0 session
(Note: If it asks for initial configuration say ‘YES’ and go through the initial configuration)
If it asked for username : admin , password : ccievoice) – you can just press ENTER if password doesn’t
work)
CUE#Conf t
CUE(config)#Username user1 create

CUE(config)#Username user2 create
CUE(config)#Username user1 phonenumber 4001
CUE(config)#Username user2 phonenumber 4002
CUE(config)#Exit
CUE#Username user1 pin 1234
CUE#Username user2 pin 1234
CUE#Conf t
CUE(config)#Voicemail mailbox owner user1
CUE(config-mailbox)#No tutorial
CUE(config)#Voicemail mailbox owner user2
CUE(config-mailbox)#No tutorial
CUE(config)#Ccn subsystem sip
CUE(config)#Gateway address 172.2X.13X.1254
CUE(config-sip)#Mwi sip outcall
CUE(config)#Exit
CUE(config)#Ccn trigger sip phonenumber 4220
CUE(config-trigger)#Application voicemail
CUE(config)#Exit
CUE(config)#Ccn application ciscomwiapplication aa
CUE(config)#Parameter str MWI_ON_DN 7222
CUE(config)#Parameter str MWI_OFF_DN 7221
CUE(config)#Exit
VERIFICATION
PRESS THE MESSAGES BUTTON IN ANY PHONE. IT SHOULD PROMPT YOU FOR PIN NUMBER.

EXERCISE: MAKE SURE IF PHONE 1 IS BUSY ON AN ACTIVE LINE OR HE DID NOT ANSWER THE CALLS FOR
20 SECONDS IT HAS TO GO TO VOICEMAIL IMMEDIATELY.
CONFIGURATION
VERIFICATION
MAKE THE PHONE 1 OFF-HOOK. DIAL 4001 FROM 4002. IT HAS TO GO TO VOICEMAIL. CHECK MWI IS
WORKING OR NOT.
LIVE RECORD
ENABLE LIVE RECORD FEATURE FOR SITEC PHONES. USE THE PILOT 4200.
NOTE: MAKE SURE HARDWARE CONFERENCE BRIDGE IS REGISTERED.
CONFIGURATION
Router(config-telephony)#Live-record 4200
Router(config-ephone-dn)#Call-forward all 4220 // voicemail pilot //
Router(config-ephone-dn)#Number B100

Router(config-ephone-dn)#Conference ad-hoc
Router(config-ephone-template)#Softkeys connected liverecd endcall redial park
Router(config-ephone)#Rest
CUE CONFIGURATION FOR LIVE RECORD
CUE#conf t
CUE(config)#voicemail live-record pilot-number 4200
CCNA VOICE

ADVANCED
Lab 3
54 WEB INTERFACE
57 DYNAMIC HUNT GROUP
58 B-ACD
CALL PICKUP
Lab 4
39 SWITCH QoS
40 WAN QoS
45 CME-CUE – ADVANCED FEATURES
46 CME-CUE – AUTO ATTENDENT
47 CME-CUE - LIVE RECORD /REPLY
48 CME-CUE - VOICE VIEW
50 ADVANCED CISCO UNITY EXPRESS - CALLING NUMBER
Lab 6

28 ADVANCED CALL ROUTING-- INTERGRATING A GATEKEEPER
29 ADVANCED CALL ROUTING-- CALL ROUTING WITH
GATEKEEPER
30 ADVANCED CALL ROUTING-- CALL ROUTING
TROUBLESHOOTING
LAB #:
LAb 3
54 WEB INTERFACE
57 DYNAMIC HUNT GROUP
58 B-ACD
59 CALL PARK
54 WEB INTERFACE
CONFIGURING CME USING WEB GUI
Router(config)#Ip http server
Router(config)#Ip http secure-server
Router(config)#Ip http path flash:/GUI/

Router(config-telephony)#Web admin system name admin password
ccievoice
Router(config-telephony)#Dn-webedit
Router(config-telephony)#Time-webedit
Router(config-telephony)#Creat cnf-files
https://172.25.15.254/ccme.html
DYNAMIC HUNT GROUOP
BACD
CALL PICK UP
TASK 4: CALL PICKUP
CONFIGURATION – IN HQ-ROUTER
CONFIGURE EPHONE-DN 1 IN PICKUP-GROUP 100
CONFIGURE EPHONE-DN 2 IN PICKUP-GROUP 200
CHECK THE PICKUP SOFTKEY IN IDLE STATE
Router(config-ephone-dn)#Pickup-group 100
Router(config-ephone-dn)#Pickup-group 200
Router(config-ephone-template)#Softkeys idle Newcall Pickup Gpickup
Redial Cfwdall Login Hlog
Router(config-ephone)# Ephone-template 1
Router(config-ephone)# Restart
Router(config-ephone)# Ephone-template 2
Router(config-ephone)# Restart

VERIFICATION
TRY TO PICKUP THE RINGING PHONE USING FOLLOWING THREE METHODS
DIRECT PICKUP
PRESS PICKUP SOFTKEY >> DIAL THE DN
LOCAL GROUP PICKUP
PRESS GPICKUP SOFTKEY >> PRESS *
OTHER GROUP PICKUP
PRESS GPICKUP SOFTKEY >> DIAL OTHER GROUP NO

Lab 4
39 SWITCH QoS
40 WAN QoS
45 CME-CUE - Advanced Features
46 CME-CUE - Auto Attendent
47 CME-CUE - LIVE RECORD /REPLY
48 CME-CUE - VOICE VIEW
50 ADVANCED CISCO UNITY EXPRESS - CALLING NUMBER

Lab 6
28 ADVANCED CALL ROUTING-- INTERGRATING A GATEKEEPER
29 ADVANCED CALL ROUTING-- CALL ROUTING WITH
GATEKEEPER
30 ADVANCED CALL ROUTING-- CALL ROUTING
TROUBLESHOOTING

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