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EMOTIONALLY INTELLIGENT
LIBRARY INSTRUCTION, OR: HOW
WE LEARNEDTO STOP WORRYING
AND LOVE OUR FEELS
Jenny Dale and Lynda Kellam
UNC Greensboro Libraries
1. Think of a good teacher you’ve had in
your life.
2. What words/phrases capture what was
good about them?Write them on your
post-it notes.
Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence.
What is emotional intelligence?
•EI is “the capacity for recognizing our own
feelings and those of others, for
motivating ourselves, and for managing
emotions well in ourselves and in our
relationships (Goleman, 1998, 317).”
Emotional Competence
Framework
Personal Competence
•Self-Awareness
•Self-Regulation
•Motivation
Social Competence
•Empathy
•Social Skills
Adapted from Daniel Goleman’s Working with Emotional Intelligence
The qualities of an emotionally
intelligent teacher
Column 1 Column 2 Column 3
• Expert
• Knowledgeable
• Authoritative
• Resourceful
• Experienced
• Up-to-date
• Can answer any question on
the topic
• Organized
• Manages time well
• Gives useful feedback
• Prepared
• Clear speaking
• Clear directions
• Relevant, engaging, and
challenging activities
• Makes good use of good
materials
• Approachable
• Positive
• Good listener
• Empathetic
• Responsive
• Attentive
• Non-threatening
• Open
• Respectful
• Recognizes learners
• Avoids assumptions
Activity and chart adapted from Alan Mortiboys’ Teaching with Emotional Intelligence
 Complete the Qualities of an emotionally intelligent teacher
activity on your handout!
The perfect teacher
Teaching and
learning
methods
Subject
expertise
Emotional
intelligence
(Mortiboys 2012, p. 3)
STRATEGIES
Setting the tone
•Listen to our three sample session openings.
After each sample, think of a few words you
might use to describe it.
•Which one do you like best?
•Which is most like you?
•Think of a session you’ve taught recently. How
did you introduce it? How could you have done
it differently?
Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence, p. 30-31
Teaching with Empathy
•Anticipating and responding to learner expectations
•Set ground rules
•Explain your expectations and ask students to share theirs
•Active listening skills
•Acknowledging individual learners (Mortiboys 2012, p.
61)
•How do you acknowledge individual learners in your
teaching?
Teaching with Self-Awareness
•Playing to your strengths
•Being aware of verbal and non-verbal
communication
•How would you describe your teaching style?
Developing your emotionally
intelligent teaching practice
•Personal reflection
•Learner feedback
•Reflection with colleagues
•How do you reflect on your teaching (either
individually or with colleagues)?
Self-reflection
•Write down one or two personal goals for
incorporating EI into your teaching in the fall
semester.
references
• Berman, J. (2004). Empathic teaching: Education for life.Amherst: University
of Massachusetts Press.
• Goleman, D. (1995). Emotional intelligence. NewYork: Bantam Books.
• Goleman, D. (1998). Working with emotional intelligence. NewYork: Bantam
Books.
• Jha,A., & Singh, I. (2012).Teacher Effectiveness in Relation to Emotional
IntelligenceAmong Medical and Engineering Faculty Members. Europe's
Journal Of Psychology, 8(4), 667-685. doi:10.5964/ejop.v8i4.483
• Mortiboys,A. (2012). Teaching with emotional intelligence: A step-by-step
guide for higher and further education professionals. London: Routledge.
• Wall, B. (2007). Coaching for emotional intelligence:The secret to developing
the star potential in your employees. NewYork: Amacom.

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Emotionally Intelligent Library Instruction

  • 1. EMOTIONALLY INTELLIGENT LIBRARY INSTRUCTION, OR: HOW WE LEARNEDTO STOP WORRYING AND LOVE OUR FEELS Jenny Dale and Lynda Kellam UNC Greensboro Libraries
  • 2. 1. Think of a good teacher you’ve had in your life. 2. What words/phrases capture what was good about them?Write them on your post-it notes. Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence.
  • 3. What is emotional intelligence? •EI is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships (Goleman, 1998, 317).”
  • 4. Emotional Competence Framework Personal Competence •Self-Awareness •Self-Regulation •Motivation Social Competence •Empathy •Social Skills Adapted from Daniel Goleman’s Working with Emotional Intelligence
  • 5. The qualities of an emotionally intelligent teacher Column 1 Column 2 Column 3 • Expert • Knowledgeable • Authoritative • Resourceful • Experienced • Up-to-date • Can answer any question on the topic • Organized • Manages time well • Gives useful feedback • Prepared • Clear speaking • Clear directions • Relevant, engaging, and challenging activities • Makes good use of good materials • Approachable • Positive • Good listener • Empathetic • Responsive • Attentive • Non-threatening • Open • Respectful • Recognizes learners • Avoids assumptions Activity and chart adapted from Alan Mortiboys’ Teaching with Emotional Intelligence  Complete the Qualities of an emotionally intelligent teacher activity on your handout!
  • 6. The perfect teacher Teaching and learning methods Subject expertise Emotional intelligence (Mortiboys 2012, p. 3)
  • 8. Setting the tone •Listen to our three sample session openings. After each sample, think of a few words you might use to describe it. •Which one do you like best? •Which is most like you? •Think of a session you’ve taught recently. How did you introduce it? How could you have done it differently? Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence, p. 30-31
  • 9. Teaching with Empathy •Anticipating and responding to learner expectations •Set ground rules •Explain your expectations and ask students to share theirs •Active listening skills •Acknowledging individual learners (Mortiboys 2012, p. 61) •How do you acknowledge individual learners in your teaching?
  • 10. Teaching with Self-Awareness •Playing to your strengths •Being aware of verbal and non-verbal communication •How would you describe your teaching style?
  • 11. Developing your emotionally intelligent teaching practice •Personal reflection •Learner feedback •Reflection with colleagues •How do you reflect on your teaching (either individually or with colleagues)?
  • 12. Self-reflection •Write down one or two personal goals for incorporating EI into your teaching in the fall semester.
  • 13. references • Berman, J. (2004). Empathic teaching: Education for life.Amherst: University of Massachusetts Press. • Goleman, D. (1995). Emotional intelligence. NewYork: Bantam Books. • Goleman, D. (1998). Working with emotional intelligence. NewYork: Bantam Books. • Jha,A., & Singh, I. (2012).Teacher Effectiveness in Relation to Emotional IntelligenceAmong Medical and Engineering Faculty Members. Europe's Journal Of Psychology, 8(4), 667-685. doi:10.5964/ejop.v8i4.483 • Mortiboys,A. (2012). Teaching with emotional intelligence: A step-by-step guide for higher and further education professionals. London: Routledge. • Wall, B. (2007). Coaching for emotional intelligence:The secret to developing the star potential in your employees. NewYork: Amacom.

Hinweis der Redaktion

  1. These qualities are all related to emotional intelligence. We will introduce this concept and then tie to teaching.
  2. Combine EI and IQ Goleman’s studies in the workplace show that those who are highly successful (in equally difficult positions) tend to have high EI as well as IQ or ability. EI determines our ability to learning practical skills based on the five elements
  3. Self-check after a session Set goals and assess your progress Reflective journals Circular response technique
  4. Think-pair-share