A Journey Of Change - Hosam Al Yousuf

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This document outlines an integrated model for managing organizational change that includes assessing readiness, implementing changes, and sustaining changes. It discusses assessing readiness through tools like talent mapping and ensuring management buy-in. Implementation involves clear communication, assurance of the vision, and maintaining momentum. Sustaining changes requires institutionalizing changes, using performance management to build on successes, and sharing success stories. The document recommends models for managing change and offers the author's expertise in change management certification.

Business Technologie

A Journey of Change
Hosam Al Yousof
+966 54 777 3 555
hosam@performancedevelopmentservices.com
@PerfDevServices

A Journey of Change
• Integrated Model of Change:
Assessing readiness for the Change
Implementing the Change
Sustaining the Change
• Conclusion

Assessing Readiness
A good hockey player plays where the puck
is. A great hockey player plays where the
puck is going to be
“Wayne Gretzky”

Assessing Readiness
Talent Map
Is it Objective or Subjective?
How are you utilizing your Talent?
Succession Planning?

Assessing Readiness
• Vision & Mission
• Participation of affected parties
• 75% Management Buy-In
• Resources
• The organization Pulse

Implementation
• Communication
• Assurance
• Vision and Mission
• Momentum
• Enablers

Sustaining the Change
• Institutionalization
• Performance Management
• Building on the Change
• Success Stories

Statement
Versus Job
Family
Customer
Service
Secretary Teller
Delighted
Customer
Provide accurate
information
Comprehensive
requirement and
solutions
Errors in closing
documents
Mistry Shopper
Returned calls
cycle time
Number of
telephone rings
prior to
answering
Do it right the 1st
time
Efficiency and
hence less
waiting time for
customers
Errors Rate
Image (dress
and attitude)

Recommendations
• Prosci’s ADKAR 3 phase model
• Kurt Lewin’s – Lewin’s Change Model – 3
steps
• Kotter’s 8 Steps Change Model
• Certification

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