This document summarizes lessons learned from Harvard University's experience with installing and operating ground source heat pump (GSHP) systems. It covers lessons in design, installation, and operations and maintenance. Key lessons include the need to understand local groundwater conditions during design, properly size wells for heat exchange capacity without needing bleed water, install controls and metering, and implement preventative maintenance programs. Understanding these lessons can help GSHPs be an effective sustainable technology when appropriately designed and operated.