Mo Goltz - Resume - UX Researcher w21ats

1. Mo Goltz
UX RESEARCHER & DESIGN STRATEGIST
mogoltz.com | linkedin.com/in/mogoltz | mo.goltz@gmail.com | 847.757.7901
PERSONAL STATEMENT
Empowering companies to develop a competitive advantage by learning more about their users.
Research that informs business strategy and product / service design. I am immediately
available for full time or contract work as a UX Researcher. I’m based in Chicago and am open
to remote positions.
EXPERIENCE
UX Researcher Freelance September 2020–Current
● Leading research and UX strategy projects
Lead Design Instructor (UX/UI) Flatiron School (Designation) June 2019–January 2020
● Taught UX/UI design and research in a 12 week in-person bootcamp and acted as a
Design Manager and Creative Director by guiding student teams through real client
projects with local companies
● Co-developed improved project management processes used by instructors globally
UX Researcher (contract) Sylver Consulting February 2019–April 2019
● Developed guidelines for interviews, contextual inquiries, and competitive analysis
● Conducted and analyzed interviews used to create journey maps
Design Strategist (contract) Accenture July 2018–February 2019
● Developed materials consultants use to successfully apply design thinking and workshop
methodology across Accenture
● Created a kit for inexperienced employees to run their own workshops
● Facilitated workshops and designed interactive presentations
UX Researcher (contract) iCrossing April 2018–June 2018
● Developed recommendations to increase sales conversion and improve usability
● Conducted user flow analysis, heuristic evaluations, and UX benchmarking
UX Researcher (contract) Allstate November 2017–February2018
● Conducted interviews, remote concept testing, and a meta-analysis of market research
● Proposed recommendations to improve the experience of managing insurance claims
● Developed the foundations of a universal video research repository
UX Coaching Fellow IDEO U July 2017–December 2017
● Mentored students by providing feedback and guidance in multiple courses

2. Design Strategist (freelance) Steelcase September 2017–October 2017
● Co-facilitated workshops and designed a set of posters summarizing outcomes
UX Designer (contract) Leo Burnett September 2017
● Designed wireframes and layout guidelines for marketing landing pages
Senior UX Designer UserTesting September 2015–May 2016
● Designed journey maps, screen flows, wireframes, prototypes, and UI systems
● Led initiatives to share research among product, client success, and technical support as
well as increase cross-functional feedback on in-progress work
UX Designer and UX Researcher Hearsay Social January 2014–August 2015
● Initiated the regular use of remote usability testing tools and among the product team
and created documentation and templates to support adoption
● Led an initiative to update client contracts with the legal team to gain increased access
to users for research purposes
● Facilitated workshops, conducted interviews, contextual inquiries, card sorting,
developed personas, created screen flows, designed wireframes, produced prototypes,
and conducted remote usability testing
UX Designer Momentum Design Lab August 2013–November 2013
● Lead client meetings and designed wireframes and created prototypes
UX Designer Salesforce January 2012–July 2013
● Led collaboration with internal teams to Identify and prioritize areas of the product most
in need of improvement and identify ways to enhance training and onboarding
● Established a new methodology for prototyping and trained key employees in this new
process to support adoption
EDUCATION
● Master of Design – UX Design Strategy
IIT Institute of Design 2009–2011
● Bachelor of Fine Arts – Graphic Design and Minor in Psychology
Washington University in St. Louis 2004–2007
SKILLS
● Card sorting
● Cognitive walkthroughs
● Competitive analysis
● Concept testing
● Content auditing
● Desirability testing
● Ethnographic observation
● Heuristic evaluations

3. ● Interviews / Contextual inquiry
● Persona creation
● Presentation design / Storytelling
● Secondary research / Meta-analysis
● Survey writing
● Usability testing
● User journey mapping / Story mapping
● UX benchmarking
● UX Design / Prototyping
● Workshop facilitation
INTERESTS
● Research operations
● Service design
● Business design
● Behavior design
● Event design
● Mindfulness, improvisation, and story slams