Overview of Lean Six Sigma for gaining a competitive advantage by satisfying customers.

1. Lean Six Sigma Competitive Advantage by Satisfying Customers May 2010 Terry P. Dockum

7. When to Use Lean / Six Sigma Lean Six Sigma Primary Focus “ War on Waste” “ War on Variation” Main Savings Operating costs Cost of poor quality Project Completion 1week -3 months 2-6 months Selection of Projects Value Stream Mapping Various Customer Input Feedback Driver Demand Data Learning Curve Short Long Complexity Moderate High Justification Speed - Increase flow 3.4 defects per million opportunities

8. General Approach Problem / Goal Lean Six Sigma Massive waste Lean Large inventory Lean Long cycle time Lean Customer demand greater than manufacturing capacity Lean Human mistakes Lean Poor quality Six Sigma Excessive variation Six Sigma Complex problems Six Sigma Challenging root cause identification Six Sigma

9. Major Lean/ Six Sigma Tools Define Measure Analyze Improve Control Customer demand SIPOC 5 – Whys Kaizen Event Visual Controls Value Stream Mapping Time studies Cause-effect diagram 5S Standard work Charter – Problem Statement Prioritization matrices Regression analysis SMED Training requirements Communication Plans MSA studies Root cause analysis Work Flow Improvement Procedures/ instructions CTQ Issues Capability studies ANOVA Pull Systems Control Plans Business results Videotaping Multi-variable analysis DOE SPC Benchmarking Collecting data Hypothesis testing TOC TPM