1. PERSONAL INFORMATION
• Name : Terrianne Speak
• Address : 28 Burnside, Brookside, Telford, Shropshire, TF3 1ST
• Telephone Number : 01952 408678
• Mobile : 07729 514753
• E-mail: terrispeak967@btinternet.com
MAJOR STRENGTHS
ENTHUSIASM
I am constantly aware of the changing demands in today’s society and will strive to enhance the image of a
company through both its suppliers and customers with flair and determination. I give 100% to all challenges I
am faced with.
ADAPTABILITY
I will strive to do any job to the best of my ability, working both as a team but also as a trusted individual.
EMPLOYMENT HISTORY
January 2015 – Present – Centre Manager – CHEC (Community Health & Enterprise Centre)
August 2012 – Present - Centre Coordinator - CHEC (Community Health & Enterprise Centre)
Duties as below but also writing management reports, banking, looking after running of CHEC and liaison with
building users, managing volunteer.
April 2009 – August 2012 – Administration Assistant - CHEC (Community Health & Enterprise Centre)
Co-ordinate community education courses, general administration, petty cash, taking minutes at Board
meetings, producing mail shots, organising promotion of CHEC, credit control, typing, attendance at various
external events as outreach, attendance at meetings with other education providers, organisation of events at
CHEC, liaison with contractors regarding all building maintenance issues, ordering of cleaning stock and
stationary.
September 2004 – March 2009 – Technical Administrator - Wintech Engineering Limited
In addition to role as Project Coordinator, producing reports for on-site hose and air pressure testing.
Compiling method statements and chasing information from clients. Carrying out Sales calls to both new and
existing customers. Producing mail shots. Made redundant.
2001 – September 2004 – Project Coordinator - Wintech Engineering Limited
Project trails using Microsoft Access Database, Credit Control, Invoicing, Customer liaison, booking testing,
attending and recording progress meetings, quotations, producing reports on on-site hose testing, petty cash
in and out, etc.
2000 – 2001 – Administrator - Wintech Engineering Limited
Duties included: Database updates, Credit Control, Reception, Looking after clients, opening project files,
typing, banking, spreadsheets, ordering, etc.

2. 1998 – 2000 – Accounts Assistant - Town and Country Public Relations Limited
Duties included : Database updating, Input of timesheets, Purchase and Sales Ledgers, Computerised reports
using both Excel and Word, Microsoft Outlook, Banking, Reception, Liaison with both suppliers and clients,
Cash collection, Spreadsheet updates. Reason for leaving: Company moving to Shrewsbury and offered new
position at Wintech.
1991 – 1997 – Administrator - Severn Windows Group Limited
Duties included : Reception, Appointment booking, VAT returns, Book keeping, Income Tax returns, Banking,
Customer liaison, Payment of suppliers, Word processing, Invoicing, Wages on weekly basis, Year End
reconciliation’s.
1990 – 1991 - Administrator - Enviroworld Limited (Formerly known as Beverley Hygiene)
Duties included : As Severn Windows with the exception of Telesales, Stock ordering, Personnel files.
Reason for leaving: Company moved to Birmingham.
1989 – 1990 - Temporary Personnel Assistant - Emile Tissot Foods Limited
Duties included : Personnel records, Job procedure cards, Stock control, Typing.
1986 – 1988 - Production Control Clerk - Ricoh (UK) Products Limited
Duties included : Reception using Merlin switchboard, assisting in both Personnel and Accounts Departments,
Stock control, Computer records, Typing, Telex operation using Puma Telex. Reason for leaving: Pregnancy.
1984 – 1986 - Accounts Clerk - VG Engineering Limited
Duties included : Wages, Basic accounts, Computer updating and reports, Typing, Personnel records.
Reason for leaving: New position at Ricoh.
TRAINING PROGRAMMES & QUALIFICATIONS ACHIEVED
Dates Organisation Qualification
1984 Telford College of Arts & Technology BEC General Business Studies
RSA I Typing
1995 Wrekin District Council Community
Development Unit
An introductory course in Working with Young
People and Drugs Awareness
1997-
1998
Lord Silkin School, Stirchley, Telford RSA I CLAIT
IBT II
Awarded Adult Learner of the Year
2001-
2002
Telford College of Arts & Technology ECDL (European Computer Driving Licence)
2004 Telford College of Arts and Technology Computerised Accounts (Sage Line 50)
2005 Performance Through People Proactive Telephone Sales
2007 Telford College of Arts and Technology NVQ Level 3 in Business and Administration
Telford College of Arts and Technology NVQ Level 3 in Customer Care
2009 Performance Through People Managing Yourself Assertively
Performance Through People Proactive Customer Care
Telford College of Arts and Technology 1st Steps to Counselling
2010 Telford College of Arts and Technology 1st Steps British Sign Language
Walkabout Wrekin Walk Leader Training and 1st Aid “Heartstart”
2012 Eurosource Solutions NVQ Level 3 Business Improvement
Techniques
2013 X-Pert Patient Programme Structured Education Programme for Type 2
Diabetes

3. Telford College of Arts and Technology Advanced Level Apprenticeship in
Management in the Business Skills Sector
incorporating:
Level 3 Certificate in First Line Management
Functional Skills Maths Level 2
ILM Level 3 NVQ Certificate in Management
Pearson EDI Functional Skills qualification in
Information & Technology (ICT) Level 2
Pearson EDI Functional Skills qualification in
English Level 2 (Reading, Writing, Speaking,
Listening and Communication)
Telford & Wrekin Safeguarding Children
Board
Raising Awareness OF Domestic Abuse
Developing Child Protection Practice
Somebody Else’s Child
Child Protection Level 1
Sexual Abuse
Shires Fire & Safety Fire Awareness Training
Shropshire County Training Emergency First Aid at Work
References available on request.