1. Terra Mays
Cell#: 619-681-3121
1465 4th
Ave, San Diego Ca 92101
terremays@gmail.com/linkedin.com/in/terramays
Personal Profile:
I am a multi-tasking professional with an excellent track record of managing/coordinating projects through
planning/scheduling/execution phrases. I am decisive leader with the ability to prioritize and meticulously
handle multiple tasks simultaneously and consistently to meet deadlines. I have exceptional communication/
active listening skills, and am confident working with both nontechnical/ technical experts at all business
levels. I have solid talent working with; MS Word, MS Excel, MS PowerPoint, MS Project, and can
adapt quickly to new software and server applications.
Career Objective: Project Manager/Project Coordinator
Areas of Expertise:
UC San Diego Extended Studies- 6/11/2014-11/2/2015
Project Management Certification Program
Completed Classes:
Project Management Essentials, (Boot Camp) 4 day course, Grade: A;
Project Planning and Scheduling, Grade: A; Controlling Project Costs and Risks, Grade: A;
Project Procurement Management, Grade: B+; Work Team Concepts and Skills, Grade: A;
Microsoft Project 2013, Grade B+
Project Management Simulation, Grade A; Certification Completed; 11/2/15
Volunteer:
Marketing Event Coordinator-5/2010-Present
Project: Dharma Center Unity Event Project-2014-2015
Coordinated/facilitated numerous event committees for different venues, vendors, decorations.
Analyzed & researched marketing/advertising trends, for best target market.
Established marketing action plan & target advertising strategies for Dharma Center.
Managed short/long term marketing and advertising campaigns for Dharma Center.
Present Work Experience:
Towne Park- 8/15-Present
Sheraton Harbor Island/Lowes Bay Coronado Resort
Guest Services Coordinator/Cashier
Facilitated information about daily events and rates to be charged to guest and clients for parking.
Assisted guests with directions and all other request including information about outlets, meeting rooms
and/or amenities of the facility as well as main attractions in the area
Determined guest charges and processes payments via cash, credit, or direct billing and accurately
categorizes tickets for audit purposes
Collected and reconciled revenue accurately and furnished payment receipt and completed accurate and
timely shift reports.
Coordinator/Scheduler-Farmers Insurance 5/2013-6/2014
Contacted and scheduled policy reviews for Agents customers.
Produced policy analysis, organized and distributed material, created follow-up procedures for
insurance agents and their customers.
Administrator for customer alert database set up alerts for monthly payments, policy changes, which
reduced HR efforts and provided accurate processing of customer data requests.
Documented and track process, created monthly status reports for agent and managers.
Vendor/Equipment/
Inventory Management
Event Coordinator/Trainer
Supporting End Users
Stakeholder/ Requirement
Management
Hardware/Software
Procurement
Standardizing Workflow
Procedures/Business
Analysis
VoIP Network Infrastructure
Management
2. Terra Mays
Cell#: 619-681-3121
1465 4th
Ave, San Diego Ca 92101
terremays@gmail.com/linkedin.com/in/terramays
Product Manager/Trainer-Retail Business Development -9/2010-3/2013
Managed multiple teams in retail store environments; demonstrated sales techniques by addressing
customer’s questions, objections; explaining features and benefits for customer satisfaction.
Maximized residential sales profit, revenues for cable products and services to new and existing
customers increasing campaign success.
Team Lead, and trained, motivated new reps to generate interest and closing techniques
Designed, planned, and conducted training and development programs to improve individual’s
organizational performance resulting in increasing productivity and efficiency.
Managed vendor procurement; equipment and inventory. Planned and directed, actual distribution of
products to vendors and customers.
Coordinated teams, establishing sales territories, quotas and goals for inviduals/teams.
Sales Specialist/Training/Support-Word Smart/Collegiate Kid-7/2005-8/2010
Performed 200 outbound calls daily, exceeded weekly quotas and earned numerous top weekly and
monthly sales awards.
Team Lead trained and motivated new reps to generate their interest and closing techniques.
Administrator: Operated Five 9 dialer for different campaigns produced best leads for maximum sales.
Analyzed daily status reports and prepare summary report for upper management.
Designed, planned, and conducted training and development programs to improve individual’s/team
organizational performance resulting in increasing productivity and efficiency.
Managed several campaigns, successfully motivate team members, to consistently deliver impressive
sales results and increased revenue for client.
Project Manager-Consultant -Teksystems-IBM- 9/2001-5/2005
Coordinated business units for migration network and software upgrades of 2000 applications from
Chevron Phillips Network to new Chevron Parent network infrastructure.
Organized administrative procedures for all business applications, preparation for migration;
Scheduled and coordinated networking crew.
Initiated procurement process for necessary equipment in preparation for upgrade/ migration...
Managed updates to project plan for PMO and individual business units.
Trained and supported end users. Created and prepared project documentation and lessons learned.
Project Manager- Merrill Lynch-6/1998-7/2001
Managed and supervised application integration and migration teams for multiple business units.
Responsible for standardizing workflow procedures for software testing and implementation methods.
Coordinated with vendors according to compliance standards and equipment upgrades.
Initiated hardware and software procurement for multiple business units.
Tracked deliverables to maintain project goals, Updated project plans, critical path to gauge progress for
each department throughout each phase of the project.
Education:
UC San Diego Extended Studies
Project Management Certification Program
San Diego, CA 6/11/2014-11/2/2015
San Francisco State University
Marketing and Communications
San Francisco, CA 1989-1993
SUNY Stony Brook
3. Terra Mays
Cell#: 619-681-3121
1465 4th
Ave, San Diego Ca 92101
terremays@gmail.com/linkedin.com/in/terramays
GSI Professional Seminars
Project Management, Network Infrastructures, and Client Server Strategies.
Purchase, NY 1994-1998