Teresa Jones-Logan is seeking a full-time position offering long-term growth and development. She has over 15 years of experience in customer service, dispatching, scheduling, and administrative roles. She is a very personable professional who is able to work well with all levels of employees and has a history of leading teams to excellence. She has strong skills in areas like customer service, scheduling, report preparation, time entry, and general office skills.

1. Teresa L Jones-Logan
7319 Calle Cristobal # 144
San Diego, Ca 92126
(858) 405-8074
Email: Missjones9@gmail.com
Objective:
I am seeking a full-time position offering longterm growth and development within an established company. I am offering my
professional demeanor, outstanding team player spirit as well as being very hardworking and determined.
Profile:
I am a very personable business professional able to work with all levels of employees. I have demonstrated a history of leading a
team to excellence. I am very flexible and versatile with the ability to work under pressure, commit to deadlines driven
environments. I possess excellent team building skills. I am Poised and competent with demonstrated ability to easily transcend
cultural differences.
Skills Summary:
• Service Request Entry • Customer Service
• Scheduling • Report Preparation
• Prevailing Wage Entry • Oracle Knowledge
• Weekly Time Entry • SAP Knowledge
• Purchase Orders • Monthly Billing
• Contract Entry • Creation of Purchase Orders
• Written Correspondence
• General Office Skills
Professional experience in communication, dispatching, scheduling and customer service:
• Provided customer support for theBellSouth AT&T account
• Provided resolutions to customers via phoneregarding service equipment
• Maintain database of all service request reported by the call center
• Dispatched over 25 Service technicians to Customer sites
• Coordinated all daily activity for technicians
• Maintain customer data base
• Receive incoming emergency calls and dispatch them accordingly
• Provide support to various departments when needed
• Provided impeccable customer service
• Responsible for maintaining customer repore and conducting site surveys
Administrative Duties:
• Prepare weekly spreadsheets and reports • Entering of all Contracts

2. • Prepare all Prevailing wage for time entry • Generate PO’s as needed
• Assist with monthly billing of all service work • Assist with scheduling of Def repairs
• Assist Project Managers with scheduling • Assist sales with scheduling work
• Assist Construction manager with scheduling • Serve as National Account Coordinator
• Schedule all National Account Service Request
Organization:
• Maintain schedule of all technician
• Assist with receptionist duties
• Plan meeting for technicians monthly
• Plan, Organize and facilitate quarterly AHJ (lunch and learns)
• Maintain the day to day operations for the service department
Employment History:
SimplexGrinnell San Diego, Ca
Service Administrator April 2009 to October 2014
Siemens Building Technologies Jacksonville, Fl
Service Coordinator December 2004 to March 2008
Bellsouth AT&T Jacksonville, Fl
Service Dispatcher Jan 1997- November 2004
Education
Andrew Jackson Sr. High School Diploma May 9th
1992
References are available upon request.