Continuous improvement requires continuous feedback from employees. How do you get continuous feedback? 1) leadership buy-in, 2) Get training/work with a coach, 3) Integrate into existing business processes. Learn more here!

1. CONTINUOUS
IMPROVEMENT
CONTINUOUS
FEEDBACK
through

4. So why do performance reviews
give us this feeling?

5. A: For starters, we hate them
So why do performance reviews
give us this feeling?

6. Q: Why do we hate them?

7. Q: Why do we hate them?
A: Feedback is too few and far between
Q: Why do we hate them?

8. Q: Who else wants to improve
continuously?

9. A: Presidents, Founders, C-Suite
Q: Who else wants to improve
continuously?

10. Continuous feedback is the #1 driver
of continuous improvement

11. Q: How do we implement continuous
feedback for sustainable success?

12. i) Get senior leadership buy in
- tie feedback to improvement
- be data driven / determine baseline

13. ii) Get training/work with a coach
- build a ‘safe’ feedback culture
- leverage ongoing data into actionable
insights and recommendations

14. iii) Integrate into existing processes
- celebrate at staff meetings
- customer feedback
- existing software/workflows

15. Keep In Touch!
SaaS North
@therealWIRL
November 30 & December 1
gpantelic@wirl.ca // wirl.ca